SUMMARY

• Over 9+ Years of IT experience that includes over 6+ years of experience in Salesforce.com CRM Platform and Apex technologies and over 3 years of experience wif Java/J2EE.
• Experience in working wif Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL and WebServices/ Metadata API).
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions and lightning components.
• Strong experience in defining and managing custom Objects, creating page layouts, developing field validations, campaign Management, formulas and workflow rules using Salesforce.com and Eclipse IDE for Salesforce.
• Extensive work experience on designing of custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experienced in creating and activating the Marketing Campaigns in Salesforce.com.
• Experience working wif Salesforce.com Sandbox and Production environments.
• Experience in working wif Eclipse IDE wif Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Proficient in administrating the organizational setup using Salesforce administration.
• Good experience in working wif Cloud computing / SaaS technologies.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Proficient in data migration and integration using tools like Informatica on Demand, Data Loader, and Force.com migration Tool.
• Designing and developing company partner’s website using Salesforce Data, in PHP, SOAP API.
• Developed SOAP based requests for communicating wif Web services.
• Experience in web technologies like HTML, XML, CSS, JavaScript, AJAX and jQuery.
• Created and used Email templates in HTML and Visualforce.
• Developed dynamic Salesforce.com Visualforce pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
• Developed UI Design using WPF, Silverlight (Expression blend 4), AJAX, Web parts and Web Forms.
• Implemented Angular JS Controllers to maintain each view data. Implemented Angular Service calls using Angular Factory
• Worked wif Source Tree to commit the code changes to GitHub.
• Experience in using different tools like GitHub and Worked incidents and tasks through Service Now ticketing system.
• Experience in managing Repositories using Jenkins and GitHub.
• Worked on end to end implementation of CTI Integrations, Supported the team wif the work flow of the integrations.
• Performed integration between salesforce service cloud in CTI to automate case creation activities and task.
• Service Cloud Implementations: Case Management wif Agent Console and CTI integration for Global Call Centers, Customer Portal, Chat, Survey, Platform KB and Entitlements and so on.
• Used Jenkins for deployment and continuous integration.
• Deployment/Packaging TEMPeffectively using Metadata API, ChangeSet and JENKINS and limited knowledge on Using ANT Scripts to deploy.
• Extensively worked on Jenkins, Build Forge and AnthillPro for continuous integration and for End to End automation for all build and deployments.
• Experience in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Good understanding of Salesforce.com Governor Limits wif an ability to optimize code to respect those limits.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experience in writing Triggers, SOQL and SOSL statements.
• Hands on experience in using the sandbox for testing and migrated the code to the deployment instance after testing.
• Good exposure on Design Patterns (Creational, Structural and Behavioral).
• Experience in designing skills wif E-R Diagram and UML Diagrams.
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Enhancing the Selenium Test cases for Cross browser testing.
• Experience in Automating Web Application Testing using Selenium.
• Executing Selenium Test Cases and Reporting defects.
• Expertise in implementation of Automation framework using Selenium.
• Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance Testing).
• Highly organized and dedicated wif a positive attitude, capable of producing results immediately on hire.
• Customer centric wif TEMPeffective interpersonal, organizational and problem solving skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: Java, C, C++, VB, APEX and UML

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service

Database: MS SQL Server and MySQL

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Tools: MS Visual Source Safe, HTML Dream weaver, Microsoft Project and Sub Version.

Platforms: UNIX and Windows (NT/2000/XP/Vista/7)

PROFESSIONAL EXPERIENCE

Confidential, CA

Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, UI development using javascript, HTML, CSS, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Creating custom pages and giving access to customer community.
• Experience in working SFDC Service Cloud implementation experience - Service Console, Live Agent and Communities.
• Worked on customizing and development of Communities.
• Implemented customer community and creating users, giving access of custom pages in customer community.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Experience in using Front EndUItechnologies such as HTML5, CSS3, AJAX, XHTML, JavaScript including popular JS frameworks such JQuery and JQueryUI.
• Developed the UI for the client interactions to fill the required forms using HTML5, CSS, and JQuery.
• Created Angular JS controllers, directives, models for different modules of the application..
• Designed the front-end applications, user interactive (UI) web pages wif dynamic and browser
• Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.
• Used field level security along wif page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Extensively used Informatica Power center 8.6.1 for extracting, transforming and loading data from Legacy Systems.
• Also pulled policies from CMP DWH ( Oracle ) for the partners that has been loaded into SFDC using Power center.
• Proficient in data migration using Import wizard, Apex Data Loader and other integration tools like Informatica Cloud, Power Center and Cast Iron.
• Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Created UI Pages using lightning app builder
• Created reusable UI components wif lightning component framework.
• Experience in building reusable UI components wif lightning component framework
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used Informatica cloud service to integrate the data between systems.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved wif Salesforce.com Premier Support and handled the support cases wif the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Orlando, Florida

Salesforce Developer

Responsibilities:

• Interacted wif various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Also done front-end development using Anjular JS, HTML, CSS.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Coordinator of community driven impact assessments.
• Coordination and organization of meetings and community events.
• Having experience on customer community like creating users and profiles for customer community.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment wif Apex programming language at backend and Visualforce pages as user interface.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Fetched data from standardsalesforceobjects including Account, Contact, Campaign, and Lead into Eloqua via Talend as anETLtool.
• Improving the currentETLprocess, identifying and eliminating bottle necks and decreasing data latency.
• DevelopedETLmappings in Informatica for Integration betweenSalesforceand Oracle.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Expertise in Tuning the DW environment including Oracle SQL query tuning, Database tuning and in Informatica Power center to identify bottlenecks, tune and remove bottlenecks. Query Rewrite, tuning Mappings and Sessions.
• All of the jobs are integrated using complex Mappings including Mapplets and Workflows using Informatica power center designer and workflow manager.
• From the business point of view, me implemented coding, using Informatica power center designer extremely.
• • Ensured proper configuration of the Power Center Domain components.
• Worked wifSOQL, SOSLqueries wifGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Designed and developed Service cloud and integration.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Supported the Data Migration activities for migration the data from various business sources wif the support of Salesforce.com.
• Migrated data from ACT CRM to Salesforce CRM using Informatica on Demand.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, pick lists, Email alerts, Oracle and Windows

Confidential - Boston, MA

Salesforce Developer

Responsibilities:

• Interacted wif various business team members to gather the requirements and documented the requirements.
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Interface Designing using Visualforce page and their supportive Controller Classes.
• Automate the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly wif governor limits.
• Integrated external systems like Record setter data, Dodge MDM, MAS, PeopleSoft into Salesforce.com primarily used the partner and enterprise WSDL’S wif J2EE technologies.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created public websites and applications that are directly integrated wif you're Salesforce.com organization using sites.
• Developed a unified view of all accounting data wifin Salesforce.com eliminating several hundred hours spent by Account Executives and inside sales reps in performing risk analysis on account holdings.
• Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.
• Developed an analytic snapshot based daily dashboard that provide a 360-degree view of customers
• Responsible for all managed package deployments and change management on the engagement.
• Assisted in the merger of data between the applications for initial synchronization mapping and conversion every Salesforce.com account to business objects.
• Developed training material for end users.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visualforce Pages, XML and Triggers.

Confidential

Salesforce Developer

Responsibilities:

• Created detailed data mapping document for integrating various systems wif Salesforce.com.
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role wifin the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Worked wif field & page layout customization for the standard objects like Account, contact, Leads.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Integrated Email wif Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Triggers, Custom objects, Layout, SOQL (Salesforce Object Query Language).

Confidential

Java Developer

Responsibilities:

• Worked on implementation of GUI module wif Struts Framework.
• Used Java Database Connectivity (JDBC) to connect from the Java application to the Database.
• Designed and developed front end using HTML, CSS, JSP’s, Struts (tiles and tag libraries) and user validations.
• Developed the code using agile methodology wif daily meetings to keep track of the progress and Issues pertaining to the project.
• Used CVS for version control.
• Involved in implementing persistent data management using JDBC.
• Implemented the required Java Beans used by the JSP components.
• Involved in implementing front-end validations using JavaScript.
• Played an active role in testing the application by writing test cases for different.
• Involved in testing using Junit.

Environment: Java, J2EE, Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse, Microsoft Visio and Windows XP.