SUMMARY

• 7+ years of professional experience as a developer, with 3+ years of experience in Salesforce CRM as a developer/administrator.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S - Controls, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in Data Migration using Import wizard, Apex Data Loader and other integration tools like Informatica Cloud, Power Center and Cast Iron.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Proficiency in Object Oriented Languages like C++, Java, JSP, Servlets and other Java technologies.
• Experience working on Adobe Flex 3 and Action script 3.0
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Experience in databases such as Oracle, Sybase and MySQL.
• Worked closely with Business Users to enabled business process using SFDC.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers, Apex triggers, Visualforce Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader, S-controls, SOQL,SOSL, Sandbox testing.

Tools: Informatica Power Exchange, CastIron, Dataloader.

Database: MY SQL, Oracle9i, Oracle 10g

Operating Systems: Windows 9X, 2000, Vista, Linux

Web: HTML, CSS, JSP, SOAP, WSDL,XML, SaaS

Languages: C, C++, JAVA, JAVA Servlets, JSP, Adobe Flex 3, Action Script 3.0

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Salesforce.com Consultant

Responsibilities:

• As SFDC Consultant interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Integration of Salesforce.com with .Net Application named AMI. This involved in building the queries, creating the web service methods & generating the .WSDL file in order for the application to invoke the data from Salesforce.com. This process also involved in sending the Documents to AMI through Salesforce.
• Responsible for adding App Exchange applications like Conga Composer which is especially used to generate the documents automatically. Added Silver Pop App into Salesforce which is used to increase the Email Marketing & Lead Nurturing. Installed these packages and developed the Queries for Conga Query manger.
• Designed, Developed& deployed various APEX Classes,Triggers,Test methods,Visual Forcepages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
• Worked on various tasks which basically involved in creating different Reports and Dashboards to capture the company’s performance and upcoming jobs in the pipeline.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com
• Created Use case diagrams and test cases for Web to Lead with Salesforce.com in the organization.
• For maintaining the correctness of the data, have also done various Data loading operations such as uploading, Inserting, exporting using Data Loader & Import Wizard in Salesforce.com
• Worked on other tasks like, Workflow Rules, Email Alerts & Templates, Support Processes, modifying and creating new Page Layouts, Validation Rules, Formula fields, Custom Objects, Report types etc.
• Administered Salesforce.com by creating new users & giving access to users which involved in various tasks like, Creating roles, Profiles, field level securities, Groups, Queues, sharing settings etc.
• Performed various modifications on the existing code inside Salesforce & followed the governor limits before deployment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component &Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, CustomObjects, Custom Applications, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, Los Angeles, CA

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Cases, Accounts, Contacts and Account Junction Objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages by defining lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
• Involving in creation of user roles and Hierarchy. Creating automatic case capture from partner website using Web to case.
• Have directed the team in developing/deploying the application
• Worked on Account Relationships and created Wizard on case standard object & workflow approvals.
• The project also involved with data migration from three legacy systems to Salesforce
• Involved in creation of technical and functional design document.
• Implemented field level security, profiles and audit trial setup.
• Established deployment strategy for deploying
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesfoce.com, checking for correctness of the data.

Environment: Apex Web Services,XML/XSD/WSDL,APEX Triggers, APEX Classes,Custom Pages,Custom Components,JavaScript,Custom Objects.

Confidential, Raleigh North Carolina

Salesforce.com Developer

Responsibilities:

• Responsible for coordinating the change management process including estimating change requests, analyzing business and technical impact.
• Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in testing based on business requirements.
• Worked to BRIDGE the gaps between IT and Business Client.
• Communicated with other business functional analysts for Siebel CRM integration.
• Created the Business and Functional Requirements and conducted walkthrough’s with the developers.
• Created workflows for data cleansing between Informatica and salesforce.com and used power center to for data integration.
• Extracted data from Data Warehousing through Informatica for report generation.
• Created several S-Controls for communicating with mule (layer) using web services.
• Update the business rules, business logic and data definition rules to reflect the current data passed to the downstream systems/applications
• Involved in user account creation, Roles & Profile creation, user group creation
• Developed several custom objects, tabs, workflows & assignment rules
• Involved in creating the users and role hierarchy
• Involved in Creating automatic case capture from partner website using Web to case
• Involved in migrating the data from external legacy systems into Salesforce.com using Apex Data Loader & CSV files.
• Created complex Ad-hoc reports, Dashboard Reports, KPI’s, Business views containing charts showing U-Verse sales, products, posted installs, in-service customers, disconnects, revenue by regions, market areas & divisional managers using Toad, ERwin data modeler, Business Objects, Visual Studio, SSRS, VBA, SalesForce.com Dashboards, Reports and SQL.
• Created few custom objects, fields, tabs, folders and page layouts.
• Worked around AJAX tool kit and SOQL queries for converting salesgenie.com prospecting leads to salesforce.com leads.
• Conduct Business Process Testing in Mercury Quality Center and QTP.
• Perform detail analysis on Business requirements, Data requirements, System requirements and conduct gap analysis to meet the business needs.
• Installed SFDC application in production environment and some of clients systems directly.
• Involved in AppExchange planning process to place product into public sharing directory.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data LoaderWorkflow & Approvals,Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,Ajax,SOQL.

Confidential, NYC, NY

Salesforce Developer

Responsibilities:

• Involved in Design, development, planning, testing and integration of SalesForce Cloud services, data and accounts.
• Created custom objects, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Triggers, Apex Classes and Test Methods
• Created custom controllers implementing complex code for retrieval from SalesForce to VisualForce pages.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Always wrote test methods with code coverage of 80 - 100%.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.
• Embedded Flex component into VisualForce pages of Salesforce.com.
• Did the data integration process using Informatica by using PowerExchange.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Used analytic snapshots for bi-weekly reports.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Involved in Salesforce Cloud computing knowledge transfer and tutorial activities.

Environment: Java, APEX, Web services, SOSL, SOQL, Informatica Cloud, Force.com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows, Ajax toolkit, Adobe Flex 3.

Confidential

Java Developer/Analyst

Responsibilities:

• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Built base framework, common critical reusable classes for dependent modules.
• Code development for Report module.
• Understood the business process and developed presentation layer components, using Velocity, HTML and JavaScript
• Prepared test cases for modules
• Coded Velocity and HTML for the presentation layer
• Coordinated with the back end team for integration issues
• Participated in code review and testing of the enhancements done
• Handled the escalations were handled and rectified the error immediately
• Planned for the releases, analyzed the bugs and also did the effort estimation
• Completed the coding in estimated time and helped the QA team in completing the testing
• Participated in Unit testing and performance testing
• Involved in the Release Process
• Responsible for taking back up, and code versioning using VSS.

Confidential

Java/J2EE developer

Responsibilities:

• Interacted with administration group to gather and analyze Business/Functional requirements and creating technical specifications.
• Developed use cases, class diagrams and sequence diagrams using Rational rose.
• Developing the application as per the requirements and business rules.
• Developed the login screen for the application and checked for user authentication using HTML, JSP and servlet under MVC architecture.
• Responsible for source code and version control (VSS), Involved in integration and deployment.
• Involved in coding reviews and enhancement of application.
• Establishing connectivity to Oracle database using Servlets.
• Retrieved the data from Oracle database using SQL queries.
• Deployed Enterprise application using Weblogic Application Server.
• Code Review & Debugging using Eclipse & MS JavaScript Debugger.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.
• Used JUnit to implement test cases for Unit testing of modules.