SUMMARY

• 7+ years of IT experience in application design, development & testing with 4 years of experience as Salesforce CRM administrator/developer.
• Experience in salesforce configuration that includes custom objects, custom tabs, workflow rules, validation rules, approval processes, custom reports and report folders.
• Proficient in data migration to integrate data from other sources into Salesforce using Data loader and import wizard.
• Excellent understanding of user, Profiles, Roles and hierarchies, permission sets and sharing settings to provide data security according to the business needs.
• Experience in integration of AppExchange application with salesforce.
• Implemented record and field level data security based on roles and profiles for different users.
• Familiar with Visualforce pages, Apex (Classes, controllers and triggers).
• Adept in gathering the customer requirements and making recommendations to improve the processes using salesforce.com.
• Experience working with salesforce sandbox and production environments.
• Experience in creating relationship (master - detail, lookup) between different objects based on business requirements.
• Experience in SFDC development using Apex classes and Triggers, Visual Force Pages, Force.com IDE, SOQL, SOSL.
• Experience in building custom applications according to business requirements on salesforce platform.
• Good communication skills and understanding of business processes.
• Strong interpersonal and analytical skills with the ability to work in a dynamic team environment.
• Developed reports and dashboards using tableau 8.3 for quick reviews to be presented to the IT users.
• Developed dashboards with quick filters, parameters to handle views more efficiently.

TECHNICAL SKILLS

Salesforce Technologies: Apex, Visualforce Pages, Apex Triggers, SOQL, SOSL, Apex Custom Controllers and Extension,Workflow, Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation rules, S controls, Page layouts.

Salesforce Tools: Force.com, Apex Data Loader, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: C,Apex, Java, JavaScript, SQL

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL, DB2d

Web Technologies: JavaScript, HTML, XHTML, XML, WSDL, AJAX, Visualforce

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader

Operating System: Microsoft Windows XP/Vista/7, Linux

PROFESSIONAL EXPERIENCE

Confidential, Schaumburg, IL

Salesforce Admin

Responsibilities:

• Involved in setup of the new user accounts and assign profiles based on business requirements.
• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, leads, opportunities and cases.
• Created custom objects, fields, tabs and record types to support business functional needs.
• Created various permission sets for different set of users to access the information upon need.
• Incorporated field level security to restrict access to certain information for all the users.
• Configured profile based IP-address access restrictions and profile based login hour restrictions.
• Developed formulas, workflow rules and approval process to automate the quote approval process to send email alerts and update fields according to business needs.
• Created page, record and search layouts for the records detail and edit pages.
• Manage and support the users on regular basis.
• Developed visual force pages using Apex, controllers and classes.
• Developed Apex triggers based on business requirements.
• Developed custom reports and dashboards to better visualize the data and report folders to access the necessary reports.

Environment: Salesforce.com CRM, Custom objects, custom tabs, Apex classes, triggers, visual force pages,workflow, approval process, chatter, security controls.

Confidential, Charlotte-NC

Salesforce Admin/developer

Responsibilities:

• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, Reports, Dashboards, EventsandTasks.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules according to the business requirements.
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Developed variousApex classes andApex Triggersfor different functional requirement.
• Designed and deployedCustom tabs,validation rules,Assignment Rules, Approval Processesand Auto-Responsefor automating business logic.
• Imported various records using data loader.
• Created page layouts, search layouts to organize the fields in record detail and edit pages.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists to customize the objects.
• Created email templates and inbound emails usingVisual Forcefor clients and customers.
• Developed custom app on salesforce.com platform to enable the sales and marketing team personnel to easily access and share the data.
• EnabledChatterfor the Organization to effectively communicate among the users in the Organization.
• Developed business documents for Salesforce.comCustom objects.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.

Environment: Salesforce.com CRM, Custom objects, custom tabs, Apex classes, visual force pages,workflow, approval process, chatter, security controls, App Exchange.

Confidential, Waco, TX

Salesforce Administrator

Responsibilities:

• Interacting with various business teams to gather the requirements for CRM implementation.
• Involved in user setup and profile assignment based on the organization hierarchy.
• Developed custom objects, fields, tabs, formulas, validation rules and workflows rules to update the customized fields or send email alerts based on business needs.
• Created master-detail & lookup relationships among the objects to link and reuse the information by the users.
• Configured profile-based IP address, organization wide ip based restrictions and profile based login-hour restrictions.
• Worked with various salesforce standard objects like Accounts, contacts, leads and opportunities and customized them according to business requirements.
• Developed field level security to limit the access to certain fields and record level security access through organization wide defaults.
• Created page layouts and search layouts to organize the fields and custom links on record pages.
• Developed visual force pages using apex standard and custom controllers.
• Completed bulk import and export of data using Apex data loader.

Environment: Salesforce.com CRM, Custom objects, custom tabs, Apex classes, visual force pages,workflow, approval process, chatter, security controls, App Exchange.

Confidential, NY

Salesforce Admin

Responsibilities:

• Performed the roles of Salesforce.com Administrator and developer in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Created Custom objects, custom fields, Picklist, page layouts, Workflow rules, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards and customized them to business needs.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the organization needs.
• Created public groups to enable the set of users to share or transfer the records seamlessly.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse.

Confidential

Database specialist

Responsibilities:

• Building server from scratch for Standalone and Cluster environment.
• Installing Service Packs on Cluster
• Responsible for Database Maintenance
• Maintenance of SQL Server 2005 and 2008 Cluster Environment
• Responsible for Maintenance of HA of SQL Server
• Creating Databases and Maintenance Plans on SQL Server.
• Handling service request and service restoration incidents.
• Handling Bridge calls with Clients.

Environment: SQL Server 2000, 2005, 2008 & 2008R2

Confidential

Responsibilities:

• Maintenance of SQL Server.
• Responsible for Database Verification and Splitting.
• Responsible for Hospital Transaction Data Maintenance & Client Reports submission.
• Handling of Post-Enrollment Database Merging.
• Generation of keys to install the Transaction Software in Hospitals.
• Creating stored procedures, Functions and Jobs in Server.
• Handling Reports generation in RSBY Reports website.
• Responsible for Central Database to give to Government of India.
• Back up of all the databases along with the verification.
• Data Reconstruction.