SUMMARY

• 9 years of experience in IT industry which includes 5 plus years of experience in salesforce.com involving on Development, Administration, integration, working with business users, communities, deployment and classic to lightning migration, lightning components, lightning design systems.4 years of professional experience in JAVA Development.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Worked on Salesforce Customization, Configuration, and SecurityControls, creating profiles,roles, users, record layouts and email services.
• Have experience in setting up Salesforce Knowledge.
• Extensive experience in designing of custom objects, custom fields, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats, Snapshots
• Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analyzing the data in Sales force.
• Extensive hands - on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of Email templates according to application requirements.
• Proficient in performing large and small-scale data migration from legacy system like Oracle, SAP to Salesforce using Migration Tool, Apex Data Loader and Salesforce Import and Export Wizard.
• Implementation and Integration experience using Custom Objects and Custom Tabs.
• Experience in implementing the Many-to-many, Look-up, Master-Detail, and Hierarchical relationships and Automate the business Process using Approval Process, Workflow rules, Escalation Rules and Auto-Response Rules.
• Have excellent knowledge and hands on experience in Point and Click.
• Experience in validating the data using Validation Rules, and Creating Debug logs for users.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, IBM WebSphere Cast Iron and Informatica on Demand.
• Extensive experience in developing Triggers, APEX classes, Controllers, writing Workflows, Visual force pages, and Force.com API.
• Highly Experienced in Customer portal, Sales cloud, service cloud, Partner portal and case management.
• Good Knowledge on Salesforce packages and Lightning experience.
• Hands on experience in creating and implementation of Role Hierarchies for system security design.
• Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language.
• Have excellent knowledge in implementing Apex scheduling, Batch processing and also have experience in deploying applications from Sandbox to Production instance and change sets.
• Have excellent hands-on experience in SOAP and REST.
• Have a good experience in working with Java, Servlets, JSP, scripting languages XML, CSS, XSD, HTML, Oracle, web service, JavaScript, SOAP, WSDL, My Eclipse, AJAX, SQL, and Microsoft SQL Server.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis, and Design, Excellent at solving complex problems under strict deadlines.
• Salesforce Service Cloudexpertise.
• Strong in Aura Lightning framework with Applications, Components, Controllers, Stylesheets.
• Experienced in all phases of SDLC (Software Development) ranging from requirement gathering, design, development, Testing, Deployment including methodologies like Agile, Iterative Software Development and Rational Unified Process(RUP).

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in,Force.com Data Loader,Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Programming languages: C, C++, Apex, Java/J2EE, SQL, .NET, PL/SQL.

Web Technologies: HTML, JavaScript, XML, AJAX, SOAP, WSDL.

Operating Systems: MS-DOS, Microsoft Windows platforms, Linux, Unix.

Database: Oracle, MS Access, SQL Server 2008.

IDE: Eclipse, Force.com Eclipse IDE plug-in, Force.com IDE.

Other Tools: Workbench, Force.com Explorer.

PROFESSIONAL EXPERIENCE

Confidential, Grand Rapids, Michigan

Salesforce Lightning Developer

Responsibilities:

• Worked with Business Users for requirements gathering, analyzing the requirements.
• Experienced in working with Lightning components on smart devices.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Added Lightning Component to Lightning Pages and Record Pages.
• Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Developed Custom Web Services in Salesforce and published for External applications.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Developed UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Worked with Account, Answers, and Chatter Answers, Reports, and Dashboards Standard objects & Custom Objects like internal clients.
• Created Custom Reports and Dashboards for the application.
• Worked with Salesforce Chatter customization and roll-out.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Written Apex Classes, Controller, Extension Controllers, and Apex Triggers in the application for various Business/functional requirements.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Strong experience in implementing MVC with Salesforce.com.
• Use various visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Performed the role of sfdc developer, lightning developerand interacted with various business user groups for gathering the requirements for Salesforce.com, Lightning and CRM implementation.
• Used refined global search in Lightningby developing Apex classes and Controllers.
• Worked with Visualforce Controllers (Standard, Standard List, Custom and Extension).
• Created Page Layouts and assigning different layouts based on Record Types.
• Constant involvement in exploring apex change apps and using the apps wherever necessary.
• Used apps like APPTUS, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
• Created salesforce communities for customers and partners.
• Implemented Web-to-Lead and converted Lead to Account.
• Prepared data mapping document to map source and target system fields.
• Worked with Informatica ETL team for creating Data mapping for source and target (salesforce) systems.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Performed the role of sfdc developer, lightning developerand interacted with various business user groups for gathering the requirements for Salesforce.com, Lightning and CRM implementation.
• Used refined global search in Lightningby developing Apex classes and Controllers.
• Migrating large volume of data in multiple batches initially without any ETL tools.
• Used Data loader to bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Organized business and end users meeting for discovery, business needs gathering and gap analysis.
• Documented salesforce fundamentals and reporting for easy understanding and navigation for business users.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms using S-Controls functionality and processing the data in SFDC with the extensive usage of Web services API.

Environment: Saleforce.com CRM, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Lightning, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Elpaso, TX

Salesforce Developer

Responsibilities:

• Involved in designing, developing, and deploying of both new implementations/new functionality as well as ongoing support on the Salesforce.com platform.
• Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Good exposure in integrating enterprise applications with other API enabled Business Systems (i.e., Salesforce.com, Data.com, Zuora, DocuSign, Incent, Marketo).
• Knowledge on Salesforce CPQ and some marketing cloud tools like APPTUS.
• Exposure to APPTUS and SteelBrick, developed POC's in APPTUS CPQ and SteelBrick CPQ.
• Integrated Doc sign composer and APPTUS contracts for submission by agents.
• Worked on creating contracts lifecycle management tool APPTUS.
• Responsible for developing in the Salesforce.com platform including Visualforce, Apex, Triggers, custom objects, and SOQL.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Expert in Salesforce Sales and Service cloud implementation.
• Created complex workflow rules criteria for field updates and email alerts.
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Experience in working in an agile environment utilizing tools such as Jira, Microsoft TFS, and Confluence.
• Involved in daily scrum meetings, estimation, and sizing of tasks.
• Involved in all technical aspects of Salesforce.com implementation, including custom code, systems integrations, 3rd party applications, and AppExchange products.
• Created and managed project artifacts and technical documentation.
• Interpret business requirements into SFDC system functionality. Identify, evaluate, test, and deploy solutions that are cost-effective and meet business requirements.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, AppExchange, Service Cloud console, Apex Data Loader, Workflows & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Confidential, Bowie, MD

Salesforce.com Developer

Responsibilities:

• Implemented new customer support solutions usingSalesforce.com Service Cloud.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts, and Field Updates according to the business requirements.
• Designed and developed Visual Force pages using Apex Classes, Controller, and extension classes.
• Developed variousApex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Developed apex REST web service classes for inbound call to Salesforcefrom external applications accessing via data power.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse, and Force.com Migration tool.
• Customized Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Cases, Tasks, and Events.
• Developed custom Objects, Fields, Dependent picklist values, validation rules, Page Layouts, Search Layouts, and Tabs.
• Created relationships among objects using Lookup, Master-detail, and Junction Object relationships.
• Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
• Used SOAP based Apex Web Services to send/update data from Salesforceto an external order tracking system.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Created tasks utilizing JavaScript, jQuery and Node.js to enhance the application functionality.
• Performs new release evaluations with Business Owner & manages new functionality roll-outs.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Orlando, FL

Salesforce Consultant

Responsibilities:

• Interacted with various business user’s groups gather the requirements for Salesforce Implementation and documented the requirements, interacted with all levels of external and internal customers.
• Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers, and Page Layouts.
• Developed some Custom Buttons and provided JavaScript to perform various business operations.
• Involved in merging two Businesses and differentiating the users by Profiles and customizing the processes.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Messaging, Dashboards, Standard, Custom Objects, Custom Tabs, Email Services, HTML, Java Script (version 1.8), Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Developer

Responsibilities:

• Performing the role of Salesforce Developer in the organization.
• Gathered business requirements by communicating with user team and trained team on how to efficiently utilize the system.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Using Force.com developer toolkit including Apex Classes and Visual for cepages to develop custom business logic.
• Worked on various SalesForce.com Standard Objects including Accounts, Contacts, Loads, Opportunities, Reports, Dashboards, Events, and Tasks.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Worked with SOQL & SOSL queries with Governor Limitations to manipulate the data from SalesForce.com platform database.
• Created Custom Objects and fields for transactional and contractual information.
• Encrypted sensitive data with Encryption Fieldsfeature.
• Designed and deployed Custom tabs,validation rules,Approval Processes,and Auto-Response for automating business logic.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Developed severalCustom Reports&Dashboardsto better assist managers and report folder to provide report accessibility to appropriate personnel.
• Worked onUnit testing,for the customizations and developments done during the project.
• Developed Cascading Style Sheets (CSS)for creating effects in Visual force pages.
• Created workflow rulesand defined relatedtasks, email alerts,andfield updates.
• Implementedpick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Environment: SalesForce.com platform, Apex Script, Web services API, Visual Force Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Responsible for design, development, Java application architecture, use cases, flowcharts, application flow, prototypes, proof concept of sample codes.
• Responsible for writing detailed design specification document and implementing all business rules.
• Designed and developed web pages using HTML and JSP’s using JSTL tags.
• Wrote data access component to perform DML operations using JDBC.
• Developed complex PL/SQL queries and utilized stored procedures and triggers to interact with Oracle database.
• Was involved in regression testing of the application using JUNIT.
• Designed and developed web pages using HTML and JSP’s using JSTL tags.
• Wrote client-side form based validations using JavaScript.
• Developed scripts for EJB deployment, build releases and generating daily logs on both NT and UNIX.
• Involved in writing complicated queries and stored procedures using SQL, PL/SQL and Oracle.

Environment: Java (JDK1.3.x), EJB 1.1, JSP, Web Sphere 4.x/5.x, Eclipse 3.1, WSAD 4.0/5.x, Oracle 8i on Windows 2000 and UNIX Environment.