SUMMARY

• Over 3 years of total IT experience including over 2 years of Force.com Development experience.
• Expertise in Customization, Security Access, Data management (conversion/loading) in Force.com, Sales and Service cloud.
• Worked on various consoles like Service cloud and Sales console as per the Client requirements.
• Experienced in customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in designing of custom objects, custom fields, Picklist, role based page layouts, Validation Rules.
• Extensive experience using salesforce.com Administration and Creating Roles, Campaign Management, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.
• Experienced in analyzing requirements and implementing them usingSalesforce relationships by establishing Master - Detail, Lookup and Junction objects relationships.
• Validate salesforce.com - sales, service and community including salesforce1 (mobile)
• Expertise in designing Workflow Alerts and Actions, Approval Processes, Custom Reports types, Report Extractions to various formats and Dashboards, Snapshots.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Experience in SFDC Administration, Deployment, Reports, Dashboards, Data Management. Knowledge on Apps - Web2Lead, Email2Case, Chatter.
• Worked on translating several Visualforce pages to lightning framework.
• Experience wif data migration and updates through the tool App Exchange Data Loader inSalesforce.com
• Experience inSalesforce.com Apex Classes, Apex triggers, Visual force, Force.com API, complex SOQL&SOSL queries,, DML statements, S objects and Governor Limits
• Proficiency in Object Oriented Languages like C#, C++, Java and web technologies like HTML, XML, CSS, jQuery and JavaScript.
• Extensively worked onSalesforce.com Sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set.
• Experience using and managing access to source control systems like GitHub and Bit bucket.
• Good experience in interacting wif Customers, Presentations & conducting application demos. Good analytical, verbal, written communication and interpersonal skills.
• Has good noledge on ETL technology, wif focus on data designing, data extraction and data loading using required transformations.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visualforce (Pages, Component & Controllers), Standard objects, Workflow & amp; Approvals, Apex Data Loader,App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Testing,Sales cloud,Service cloud.

SalesforceTools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.comPlatform, Sandbox and Production, Data Loader Programming Languages C,Java,C#, C++,PL/SQL

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, shell, Web Services, SOAP UI, WSDL

Operating Systems: Windows7/2003/XP/Vista/2000/NT/98, UNIX

Databases: SQL Server,MYSQL,Oracle 10g/9i,MS Access

Tools: Eclipse, SQL Query Analyzer, MS Visio

PROFESSIONAL EXPERIENCE

Confidential, South-plainfield, NJ

Salesforce Developer/Admin

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked wif various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages.
• Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement.
• Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users wif Chatter teams/groups and follow application as well.
• Provided ongoingSalesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in

Confidential, Houston, TX

Salesforce Admin/Developer

Responsibilities:

• Closely worked wif Business Analysts to understand the detail analysis of business and technical requirements and involved in designing the solution by customizing various standard objects of SalesForce.com.
• Involved in Salesforce.com Application Set up activities and customized the applications to match the functional needs of the organization.
• Developed Visual Force pages to build different business processes for the lead object according to the client requirement.
• Developed Apex Classes, Controller classes & Triggers considering governor limits and various other components as per the client and application requirements.
• Worked on several configuration items like Record types, Page Layouts, Track Field History, Profiles, Roles and Organization Wide sharing model.
• Implemented the requirements on Sandbox and Force.com IDE plug in for Eclipse and deploying it in production using Change Sets.
• Created workflow rules and defined actions to be performed when criteria met.
• Maintained the qualitative data by using appropriate Validation rules, Formula Fields and various customizations wifin Salesforce.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Worked on Data updates and Loads on need basis using Data Loader.
• Participated in daily stand up meetings, to track the different pending activities.
• Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Supported the team for complex deployments.
• Created templates, page layouts, and record types according to the business process requirements. quick and effective solutions to the users.
• Provided noledge transfer along wif the team for to the key users and to the support team.

Environment: Saleforce.com platform, User’s Management, Admin Functions, Apex, Triggers, Visual Force, Workflow & Approvals, Change Sets, Custom Objects, Custom Tabs, Windows XP

Confidential

Java Developer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Implemented the modules using Model View Controller (MVC) design pattern
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Deployed the application on Tomcat server at client locations.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Designed and developed web pages using HTML and used JavaScript for client side validation.
• Developed data model and stored procedures.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: Java 1.4, HTML, Java Script, Apache Tomcat, Eclipse, MySQL.