SUMMARY

• Information technology professional with 8+ years of experience in design, development and support for CRM Applications enterprise wide.
• Experience in coordinating with clients by conducting project meetings and sessions for business requirements analysis.
• Experience in Analysis, Design, Development, Administration, Configuration, Implementation and Support of Salesforce CRM leveraging Force.com Platform and Apex and Visualforce.
• Performed multiple roles as lead analyst/architect/lead developer building extensible, robust, maintainable systems participating in all stages of Software development life cycle.

TECHNICAL SKILLS

Languages: Siebel scripting, C, C++, HTML, CSS, JQuery, JavaScript, .Net and Oracle PL/SQL.

Databases: Microsoft SQL ServerOracle 9i/10g/11g

Methodologies & Testing Tools: Software Development Life Cycle (SDLC)Agile Software Development, MVC

PROFESSIONAL EXPERIENCE

Salesforce Architect/ Developer

Confidential, Schaumburg, Illinois

Responsibilities:

• Worked with the client to understand their current business issues and pain points
• Coordinated with clients by conducting project meetings and sessions for business requirements analysis.
• Evaluated technical decisions and deliverables for compliance and quality analysis.
• Created applications and integrated customized solutions to support business needs.
• Created a scheduled review system in Salesforce which assisted representatives in a compliance required process by coordinating their subsequent reviews
• Discussed with clients the impediments their current Salesforce environment would cause and provided improvements that would increase productivity and efficiency
• Creation of custom Visualforce pages, apex triggers and apex classes, REST API Web services.
• Experience integrating Salesforce application with Informatica using informatica cloud
• Integrated salesforce with legacy system called WMS (.net based application)
• Supported in setting up dealer and manufacturer communities
• Created Batch apex classes to automate the business requirements that considerably reduced manual effort currently followed in the company
• Bug Fixing and Enhancements

Salesforce Lead Developer

Confidential, Waukegan, Illinois

Responsibilities:

• Coordinated with end users by conducting project meetings and sessions for business requirements analysis.
• Conducted Architectural review Sessions in compliance with Confidential policies.
• Evaluated technical decisions and deliverables for compliance and quality analysis Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, SOQL, Packages, Visualforce Packages for various functional needs of the application
• Conducted daily scrum reviews to track the progress of the project
• Migrated the existing SharePoint application to force.com platform
• Integrated the force.com platform with two other legacy systems of Confidential .
• Implemented version controlling and release management.
• Creation of custom Visualforce pages, apex triggers and apex classes, REST API Web services.

Salesforce Architect

Confidential, Chicago, Illinois

Responsibilities:

• Created applications and integrated customized solutions to support business needs.
• Provided testing functions of unit and systems for product release and development.
• Coordinated with clients by conducting project meetings and sessions for business requirements analysis.
• Deployment of different orgs to other orgs using Ant and Eclipse. Migrating the components and other orgs properties.
• Developed ANT scripts for the build and deployment
• Integrated Salesforce CRM with .net based legacy System
• Created Custom Lead and Case assignment framework to avoid impact due to merge.
• Creation of custom Visualforce pages, apex triggers and apex classes, REST API Web services.
• Preparing the data in conformance to Salesforce objects and by the use of Salesforce Data Loader.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader
• Administrated and monitored the company’s Sales force CRM application
• Developed several Apex Triggers, Classes and Apex API
• Experience in Using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing

Salesforce Lead Developer

Confidential

Responsibilities:

• Lead a team of developers conducting meetings and review sessions
• Translated functional Requirement Specification to high level design document
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, SOQL, Packages, Visualforce Packages for various functional needs of the application.
• Integrated Salesforce with OSM and BRM.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
• Performed administration activities for SFDCincluding System Configuration, Analytics Reporting and Data Migration.
• Experience in Using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing

Salesforce Developer

Confidential

Responsibilities:

• Involved in CRM process like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Created custom objects, triggers and validation rules
• Developed Apex Triggers, Apex Classes and Test Methods
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.

Salesforce Developer

Confidential

Responsibilities:

• Customize and personalize Salesforce.com to fit environment's specific needs.
• Create new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Setup Apps, Objects, Page Layouts, Related Lists, Tabs, Roles, Profiles
• Validation Rules, Workflow Rules, Sharing Rules, Approval Processes, Outbound/Inbound Messages
• Lead, Account, Contact, Opportunity Managements
• Lead Conversion process, email - to-case, web-to-lead implementations
• Business specific reports & dashboards
• Development using Visualforce, Apex, Triggers, Web services, JavaScript, Ajax
• Code optimization with respect to governor limits of salesforce

Sr. Software Engineer

Confidential

Responsibilities:

• Handling of tickets - creation of ITSM7 tickets, on behalf of Key-Users, based on the requests received by mail, in parallel with solving “quick fix" tickets.
• The categorizations details and authorized parties to contact Support Level 2 is depicted in Troubleshooting section - document “Tickets categorization and authorized requesters”
• Involved in interfaces monitoring monitored CGP and MDM interfaces (Inbound and Outbound Interfaces).
• Involved in Upgrading the existing Power sales application based on the RFC’s raised, Involved in release 2.5 and 3.0
• Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs
• Involved in adding business logic to Application like Calculated fields, Validate, Business Component User Properties, Pre-default value and Post-default values etc.
• Involved in creating Workflows and State Models to automate the system as per business requirement
• Scripting depending on business requirements
• Bug fixing and modifying the enhancements
• Performed in Unit testing, Integration and Functional testing