SUMMARY

• With 7+ years of overall professional IT experience including 5+ years of extensive experience in Salesforce.com CRM and Force.com platform as both Administrator and Developer and over 3+ years of experience in Java/J2EE Technologies.
• Experienced in all phases of Project life cycle and implementing them along with Salesforce customization.
• Experience in Configuring Salesforce.com by creating Profiles, Roles, Users, Custom objects, various types of custom Fields, Links, Buttons, Record Types, Junction objects, Master - detail relationships, Lookup relationships, role based Page layouts, custom Tabs, custom Reports, Snapshots, Dashboards, Security and Sharing rules, Validation rules, Email services, Web-to-lead, Web-to-case, Email-to-case, Tasks and actions.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package & Custom Application, Analytic snapshots and Dashboards.
• Experience in integration ofsalesforceusing Apex, Visualforce, REST API, Lightning UI and Governor limits.
• Experience in managing Full sandbox, developer sandbox and Configuration-only sandbox.
• Designed, Implemented and deployed theService Cloudwith various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created variousProfilesto enable the Service Cloud specific to them.
• Experience in building Lightning components and applications.
• Experienced in Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Experience with the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex programming language.
• Integrating the salesforce.com with the mule soft for connecting applications, data sources and APIs, in the cloud.
• Experienced in queryingSalesforcetablesusingSOQL &SOSLqueries using Force.com Explorer.
• Configure Out of the box features of Salesforce like integrating and developing custom requirements.
• Experience in configuringApttusCPQAppExchange product.
• Building respective ETLs using SSIS and SQL Server.
• Analyze data for the customer to Insert, export from the application
• Experienced in Integrating the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Experienced in automating processes using Lightning Process Builder.
• Experienced in Importing data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Experience in web technologies like HTML, CSS, JavaScript, Ajax wtc.
• Experience in implementing Java, J2EE applications using, EJB, Hibernate and spring, ANT, JSP, Servlets, JDBC, Web Services, Struts, JavaScript, XML.
• Excellent in communication and inter personal skills, accustomed to work in both large and small team environments and can TEMPeffectively work in both independent and collaborative environments.

TECHNICAL SKILLS:

Salesforce technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Lightning, Analytic Snapshots, Custom Objects.

Languages/Methodologies: Apex, Visualforce, C#, XML, UML, JavaScript, Agile, N-tier Architecture, Java, J2EE

Technologies: Salesforce, Ajax, JQuery, Web Services, mule soft, SOAP, WSDL, HTML, Web 2.0

Tools: and Utilities: Data Loader, Force Eclipse IDE, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, SaaS

Databases: Oracle, SQL server 2000/2005/2008

Operating Systems: Windows XP/ VISTA/7, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, IN

Salesforce Admin

Responsibilities:

• Understanding the business requirement and functional specification of the client module
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements
• Worked on convertingSalesforceclassic VF pages into Lighting using Lighting components andLightningApp builder.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend.
• Configure Out of the box features of Salesforce like integrating and developing custom requirements.
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization
• Responsible for Creating the Validation rules for email and other custom fields.
• Defined Lookup and master-detail relationships on the objects and created junction objects to show connectivity among objects.
• Experienced in creating the Work Flow Rules in the Approval Process
• Working with AppExchange apps like Big machines
• Worked on Validation Rules, Workflows, and approval processes & developer user interface through Lightning Components.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Worked on Service Cloud including Service Console,CustomerPortal, Case Feed, Knowledge Base and Entitlements.
• Implemented Sales Cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented end-to-end Sales Cloudprocess using Leads, Account, Contacts and Opportunities.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails based on business requirements.

Environment: Salesforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Dashboards, Reports, Sales cloud, Service cloud, Pick lists, Roles, SOSL, Lightning Components, Web Services, agile, WSDL, windows.

Confidential, Northbrook, IL

Salesforce Developer

Responsibilities:

• Worked on Account & Contact Management, Opportunity Management, Contract Management, Product Management, Price Books, Asset Management, Territory Management, Security, Roles Hierarchy.
• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates and field updates.
• Designed custom application interface using Visual force API and Apex
• Designed, developed and deployed Visual Force Pages, Visual Force Custom Controller Components, Custom Objects, Tabs and Tags to suit the needs of the application.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Defined lookup and master-detail relationships on the objects.
• Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies.
• Defined object and field level security.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Worked with Dynamic Apex to access S-Objects and fields to describe information, execute Dynamic SOQL, SOSL and DML queries.

Environment: Salesforce.com platform, Database.com, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards.

Confidential, Jersey City, NJ

Salesforce Admin /Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Developed and maintained Custom Objects, Fields, Formulas, Reports, Dashboards, Triggers, Validation rules, Workflows and Approval Processes on Salesforce.com platform
• Designed and developed custom Visual force pages to provide customizable views capability for Partner users, with inline search capability
• Developed and used JavaScript, CSS for performing validation and assigning style sheet to the visual force page and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Performed data migration from Siebel CRM toSalesforce.com.
• Used field level security along with page layouts to manage access to certain fields.
• Migrated code from Development to Testing and to Production environments using Change Sets, Force.com IDE and Force.com Migration Tool
• Worked with web services API.

Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL, Visual Studio, SQL SERVER 2005, Apex, Visual force, Eclipse.

Confidential, Minneapolis, MN

Salesforce Admin /Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential, Ashburn, VA

Java Developer

Responsibilities:

• Responsible for design and development of Web Application using Struts Framework and written Action Classes, Form Bean Classes and configure the Application using Struts Configuration file and implementation of log4j.
• Extensively involved in gathering business requirements and system requirements and specifications.
• Used UML to create used cases, used case diagrams, classes &sequence diagrams.
• Hibernate is used as persistent at middle tire for providing object model over relational data model.
• Designed and developed the front-end part using JavaScript, HTML, JQuery, DHTML and CSS.
• Utilized message driven beans for message processing using JMS.
• Developed and deployed Servlets and JSP's on Tomcat server.
• Creating environment for user-acceptance testing and facilitating Integration and User Acceptance Testing with JUNIT, fitness Test.
• Designed XML Schema in XSD files.
• Implemented various batch processes using Quartz schedulers to send out packets for the filers with temporary passwords and also to send out email notifications
• Used Jira as Project management tool.

Environment: Java, Hibernate, HTML, DHTML, Java Script, Oracle 10i (PL/SQL), XML, Tomcat, JMS, Ant, Eclipse3. x.

Confidential

Software Developer

Responsibilities:

• Developed many JSP pages, used JavaScript for client side validation.
• MVC framework for developing J2EE based web application.
• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application.
• Developed the User Interface Screens for presentation using Ajax, JSP and HTML
• Created and maintained mapping files and transaction control in Hibernate.
• Eclipse used asJavaIDE tool for creating JSPs, Servlets, EJBs, and XML.
• Design and develop Servlets, Session and Entity Beans to implement business logic and deploy them on the Web Logic Application Server.
• Written and debugged the ANT Scripts for building the entire web application.
• Used XML to transfer the application data between client and server.
• XSLT style sheets for the XML data transformations that included both mid-layer transformations (XML to XML) and final transformations (XML to HTML).
• Developed web services inJavaand Experienced with SOAP, WSDL.
• Used the JDBC for data retrieval from the database for various inquiries.
• Perform purification of the application database entries using Oracle 10g.
• Participate in client side and server side data validations using the JavaScript.

Environment: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL, Apache Tomcat, BEA WebLogic, XML, CSS, AJAX, Windows XP, Linux.