SUMMARY

• Wif 7+ years of overall professional IT experience including 5+ years of extensive experience in Salesforce.com CRM and Force.com platform as both Administrator and Developer and over 3+ years of experience in Java/J2EE Technologies.
• Experienced in all phases of Project life cycle and implementing them along wif Salesforce customization.
• Experience in Configuring Salesforce.com by creating Profiles, Roles, Users, Custom objects, various types of custom Fields, Links, Buttons, Record Types, Junction objects, Master - detail relationships, Lookup relationships, role based Page layouts, custom Tabs, custom Reports, Snapshots, Dashboards, Security and Sharing rules, Validation rules, Email services, Web-to-lead, Web-to-case, Email-to-case, Tasks and actions.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package & Custom Application, Analytic snapshots and Dashboards.
• Experience in integration ofsalesforceusing Apex, Visualforce, REST API, Lightning UI and Governor limits.
• Experience in managing Full sandbox, developer sandbox and Configuration-only sandbox.
• Designed, Implemented and deployed theService Cloudwif various custom built Page layouts, Custom tabs, Custom Apps to suit to teh needs of teh application also created variousProfilesto enable teh Service Cloud specific to them.
• Experience in building Lightning components and applications.
• Experienced in Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Experience wif teh Eclipse IDE wif Force.com plug-in environment for writing Business logic in Apex programming language.
• Integrating teh salesforce.com wif teh mule soft for connecting applications, data sources and APIs, in teh cloud.
• Experienced in queryingSalesforcetablesusingSOQL &SOSLqueries using Force.com Explorer.
• Configure Out of teh box features of Salesforce like integrating and developing custom requirements.
• Experience in configuringApttusCPQAppExchange product.
• Building respective ETLs using SSIS and SQL Server.
• Analyze data for teh customer to Insert, export from teh application
• Experienced in Integrating teh Web Services for extracting teh data from external systems to display in teh pages of Salesforce.com.
• Experienced in automating processes using Lightning Process Builder.
• Experienced in Importing data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Experience in web technologies like HTML, CSS, JavaScript, Ajax wtc.
• Experience in implementing Java, J2EE applications using, EJB, Hibernate and spring, ANT, JSP, Servlets, JDBC, Web Services, Struts, JavaScript, XML.
• Excellent in communication and inter personal skills, accustomed to work in both large and small team environments and can effectively work in both independent and collaborative environments.

TECHNICAL SKILLS:

Salesforce technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Lightning, Analytic Snapshots, Custom Objects.

Languages/Methodologies: Apex, Visualforce, C#, XML, UML, JavaScript, Agile, N-tier Architecture, Java, J2EE

Technologies: Salesforce, Ajax, JQuery, Web Services, mule soft, SOAP, WSDL, HTML, Web 2.0

Tools: and Utilities: Data Loader, Force Eclipse IDE, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, SaaS

Databases: Oracle, SQL server 2000/2005/2008

Operating Systems: Windows XP/ VISTA/7, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, IN

Salesforce Admin

Responsibilities:

• Understanding teh business requirement and functional specification of teh client module
• Extensive experience on S controls, Visual force pages and Page layouts according to teh Business requirements
• Worked on convertingSalesforceclassic VF pages into Lighting using Lighting components andLightningApp builder.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on teh objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment wif Apex programming language at backend.
• Configure Out of teh box features of Salesforce like integrating and developing custom requirements.
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup wifin teh organization
• Responsible for Creating teh Validation rules for email and other custom fields.
• Defined Lookup and master-detail relationships on teh objects and created junction objects to show connectivity among objects.
• Experienced in creating teh Work Flow Rules in teh Approval Process
• Working wif AppExchange apps like Big machines
• Worked on Validation Rules, Workflows, and approval processes & developer user interface through Lightning Components.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Worked on Service Cloud including Service Console,CustomerPortal, Case Feed, Knowledge Base and Entitlements.
• Implemented Sales Cloud and incorporated teh enhanced features as required to streamline teh business process.
• Implemented end-to-end Sales Cloudprocess using Leads, Account, Contacts and Opportunities.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in teh application.
• Created various Scheduled and Batch apex jobs based on teh business requirements.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on teh profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails based on business requirements.

Environment: Salesforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Dashboards, Reports, Sales cloud, Service cloud, Pick lists, Roles, SOSL, Lightning Components, Web Services, agile, WSDL, windows.

Confidential, Northbrook, IL

Salesforce Developer

Responsibilities:

• Worked on Account & Contact Management, Opportunity Management, Contract Management, Product Management, Price Books, Asset Management, Territory Management, Security, Roles Hierarchy.
• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Performed teh roles of Salesforce.com Administrator and Developer in teh organization.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates and field updates.
• Designed custom application interface using Visual force API and Apex
• Designed, developed and deployed Visual Force Pages, Visual Force Custom Controller Components, Custom Objects, Tabs and Tags to suit teh needs of teh application.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per teh client requirement.
• Defined lookup and master-detail relationships on teh objects.
• Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies.
• Defined object and field level security.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.
• Worked wif Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Worked wif Dynamic Apex to access S-Objects and fields to describe information, execute Dynamic SOQL, SOSL and DML queries.

Environment: Salesforce.com platform, Database.com, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards.

Confidential, Jersey City, NJ

Salesforce Admin /Developer

Responsibilities:

• Involved and interacted wif various business user groups for gathering teh requirements for CRM implementation.
• Developed and maintained Custom Objects, Fields, Formulas, Reports, Dashboards, Triggers, Validation rules, Workflows and Approval Processes on Salesforce.com platform
• Designed and developed custom Visual force pages to provide customizable views capability for Partner users, wif inline search capability
• Developed and used JavaScript, CSS for performing validation and assigning style sheet to teh visual force page and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.
• Used SOQL&SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Performed data migration from Siebel CRM toSalesforce.com.
• Used field level security along wif page layouts to manage access to certain fields.
• Migrated code from Development to Testing and to Production environments using Change Sets, Force.com IDE and Force.com Migration Tool
• Worked wif web services API.

Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL, Visual Studio, SQL SERVER 2005, Apex, Visual force, Eclipse.

Confidential, Minneapolis, MN

Salesforce Admin /Developer

Responsibilities:

• Performed teh roles of Salesforce.com Administrator and Developer in teh organization.
• Used field level security along wif page layout to manage teh visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to teh customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to teh case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used teh Java Ant for testing and migrated teh code to teh deployment instance after testing.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential, Ashburn, VA

Java Developer

Responsibilities:

• Responsible for design and development of Web Application using Struts Framework and written Action Classes, Form Bean Classes and configure teh Application using Struts Configuration file and implementation of log4j.
• Extensively involved in gathering business requirements and system requirements and specifications.
• Used UML to create used cases, used case diagrams, classes &sequence diagrams.
• Hibernate is used as persistent at middle tire for providing object model over relational data model.
• Designed and developed teh front-end part using JavaScript, HTML, JQuery, DHTML and CSS.
• Utilized message driven beans for message processing using JMS.
• Developed and deployed Servlets and JSP's on Tomcat server.
• Creating environment for user-acceptance testing and facilitating Integration and User Acceptance Testing wif JUNIT, fitness Test.
• Designed XML Schema in XSD files.
• Implemented various batch processes using Quartz schedulers to send out packets for teh filers wif temporary passwords and also to send out email notifications
• Used Jira as Project management tool.

Environment: Java, Hibernate, HTML, DHTML, Java Script, Oracle 10i (PL/SQL), XML, Tomcat, JMS, Ant, Eclipse3. x.

Confidential

Software Developer

Responsibilities:

• Developed many JSP pages, used JavaScript for client side validation.
• MVC framework for developing J2EE based web application.
• Involved in all teh phases of SDLC including Requirements Collection, Design & Analysis of teh Customer specifications, Development and Customization of teh Application.
• Developed teh User Interface Screens for presentation using Ajax, JSP and HTML
• Created and maintained mapping files and transaction control in Hibernate.
• Eclipse used asJavaIDE tool for creating JSPs, Servlets, EJBs, and XML.
• Design and develop Servlets, Session and Entity Beans to implement business logic and deploy them on teh Web Logic Application Server.
• Written and debugged teh ANT Scripts for building teh entire web application.
• Used XML to transfer teh application data between client and server.
• XSLT style sheets for teh XML data transformations that included both mid-layer transformations (XML to XML) and final transformations (XML to HTML).
• Developed web services inJavaand Experienced wif SOAP, WSDL.
• Used teh JDBC for data retrieval from teh database for various inquiries.
• Perform purification of teh application database entries using Oracle 10g.
• Participate in client side and server side data validations using teh JavaScript.

Environment: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL, Apache Tomcat, BEA WebLogic, XML, CSS, AJAX, Windows XP, Linux.