SUMMARY

• Over 6 years of IT experience this includes around 3+ years of experience in the Salesforce.com CRM platform both as Administrator and Developer in Salesforce.com and 3 years of experience in Microsoft Technologies.
• Experience in all phases of Software Development Life Cycle (SDLC) including requirements analysis, design specification, coding and testing of enterprise applications.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Strong knowledge in querying salesforce.com database using SOQL & SOSL queries, Relationships and Lookups using Force.com Explorer.
• Used Data loader for data management in force.com platform
• Experience in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S - Controls and Web Services API.
• Extensive experience using Salesforce.com's Administration, Creating Roles, Profiles, Page Layouts
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
• Expertise in Object Oriented Programming and RDBMS concepts.
• Good understanding of Object Oriented Analysis and Design (OOAD).
• Experienced in writing accessing and writing stored procedures and triggers.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Experience in capturing, analyzing and documenting requirements for CRM Salesforce.com implementations.
• Experience in Web Services implementation and integration experience on Salesforce.com for Inbound and Outbound implementations.
• Experience in Integration of Project with Web Services, MS-Word and MS-Outlook, MS-Excel (Import and Export).
• Involved in Unit testing, Integration testing, Regression testing.
• Involved in the Build & Release Management (giving builds, branching code, deploying code at client side, scheduling releases).

TECHNICAL SKILLS

Salesforce Tools: Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Territory Management, CLI, Apex Data Loader

Languages: Apex, C, JavaScript, UML, HTML and SQL

Database: PL/SQL, Oracle 8i/9i/10g, MS Access

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008.

Test Tools: QualityCenter9.x,WinRunner8.2, Clearquest

PROFESSIONAL EXPERIENCE:

Confidential, Des Moines, IA

Salesforce Developer

Responsibilities:

• Worked as team member and performed the roles of Salesforce Developer/Admin in the organization.
• Interacted with Business Stakeholders to gather the requirements and Implement these requirements on Force.com Platform.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts to suit the needs of the Application.
• Worked on creating the users and assigning the roles, profiles for different users in the organization.
• Created Object and Field level security to hide the critical information on the profile users.
• Created Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Developed the application interface using Visual Force Pages and Apex.
• Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for managing Profiles, roles, public groups, queues, Permission sets, Sharing settings.
• Migrated data from csv files to SFDC using data loader.
• Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using the platform database objects.

Environment: Force.com Platform, Apex, Visual Force, Data loader, Java, Security Controls, Windows 07.

Confidential, Irvine, CA

SalesForce.com Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Resolution of production support issues raised in Salesforce
• Unit and integration testing for new requirements and get the UAT from the business owner
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Creating and working on change requests for customizing changes and program fixes
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.
• Handling all the level 2 support issues pertaining to development
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Involved in distribution of tickets among teams and within the team
• Used Force.com IDE Plug-in for Development and deployment changes/application on production
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Coordinate with the administrator and business analysts for the issues requiring business analyst help
• Developed batch classes and web service callout methods for various functional needs.
• Did work on integration and web services for “Visual Compliance EIM RPS Web Service Configuration Details” Project.
• Created page layouts, search layouts to organize fields, custom links, related lists, and ther components on a record detail and edit pages.
• Interacting with client/end users for resolution of tickets
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations

Technologies: Saleforce.com platform, Apex, VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, Integration,Web Services.

Confidential, Louisville, KY

SalesForce.com Consultant

Responsibilities:

• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the rganization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Configured and implemented Salesforce PRM portal.
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Designed and developed CRM based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force as framework considering all governor limits.
• Used Force.com IDE Plug-in for Development and deployment changes/application on production.
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Technologies: Saleforce.com platform, Apex, VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, PRM(Partner Relationship Management).

Confidential, Minnetonka, MN

Software Engineer

Responsibilities:

• Created Web/Win forms for Cash Management System module using Visual studio 2008, MVVM, XAML, SQL Server 2005 and Mojave WCF service.
• Analyze, design and development of the Everest System.
• Ensure all the calls are made to SQL server 2005 and no more calls to K database (product from KX Systems).
• Used Silverlight and MVVM to implement B2B and B2C operations depending on the business and customer requirements.
• Implemented LINQ to perform simple database operations.
• Created service contracts for WCF service to interact with SQL server 2005.
• Created views for faster results and tuning stored procedures for better performance.
• Achieved better performance of SQL by running Execution plans and query optimization techniques in SQL server.
• Implemented Test Driven Development process and developed NUnit Project for application and testing for particular module.
• Wrote unmanaged C++ code to achieve desired output.
• Implementing Silverlight for rich UI and designing.
• Used TortoiseHg for source control.

Environment: ASP.NET,C#, .NET3.5/3.0, MVVM, XAML, Web Services, WCF,WPF, Silverlight 3.0, TortoiseHg, JavaScript, JQuery, C++, AJAX, MS SQL Server 2005,ADO.Net, IIS 6.0, HTML.