SUMMARY

• 7+ years of IT experience wif around 6 years of experience in Salesforce.com CRM platform as developer and Administrator and 2 years of experience as Java Developer
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation
• Skilled as a Business Analyst, worked on requirements gathering and app design
• Strong noledge of sales, marketing, service and support automation
• Has extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the Organization
• Has noledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
• Proficient in creating triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Hands-on experience wif Workbench (online cloud tool)
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM and JavaScript.
• Worked on Developer Console and Workbench for executing SOQL queries, line by line Code Coverage from test classes and to execute batch class or any piece of apex code from Anonymous Window.
• Experience working on extracting data from SQL database using Workbench.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills
• Experience wif Service Cloud and Sales Cloud Functionalities
• Experience working on Live Agent, Email to Case, Web to Case.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Workbench, Apex Web Services, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse wif Force.com Plug-in, Force.com IDE

Programming Languages: C#.net, Asp.net, Java, C++, C

Web Technologies: HTML 5, Perl, XML, JavaScript, JSP

Databases: MS SQL Server 2008/2005, MS Access, Oracle 11g.

Operating Systems: Mac OS-9/10, MS Windows, UNIX

Packages: MS Office, MS Outlook, MS Access.

Data Management and Tools: Toad, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, ER-Win, MS Visio, Power Designer, Putty and Edit Plus.

Certifications: Admin 201(expired), Dev 401, Platform Developer 1, Dev 501(In progress), sales cloud, and Service cloud.

PROFESSIONAL EXPERIENCE

Confidential, St Louis, MO

Salesforce Administrator

Responsibilities:

• Implemented the requirements on SalesForce.com platform
• Managed Sandboxes for various teams.
• Managed Release Management for configuration and codebase using change sets.
• Worked on various SalesForce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on Salesforce WorkBench to perform SOQL and other DML operations similar to Data Loader and Query Editor in Developer console.
• Worked on Developer Console and Workbench to update custom fields in Accounts by executing Apex code from Anonymous Window.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Support Salesforce production readiness.
• Assist in internal release and migration planning.
• Involved in data migration using Ant tool. Worked on Deployments, generating reports, validation rules, work flows.

Confidential, Minneapolis, MN

Sr. Salesforce Administration/Developer/Consultant

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization in unlimited edition.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Integrated SFDC system wif IBM Lotus Notes and office 365
• Worked in standard objects like Cases and contacts in customer and partner portals.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Designed various HTML and visual force Email templates in different Languages.
• Integrated the Web Services for extracting the data from external systems
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Custom Reports and Dashboards as per given requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Implemented Live Agent
• Worked on translation workBench to convert web to case form in different languages using a language parameter.
• Providing Metadata based generic solution to clients across globe, I've got experience on developing different custom components available in the Salesforce including Apex class, Visualforce page, Triggers, Workflow, Approval process, Email alerts and service, Profile & Permissions, Security Controls, Translation workbench, Record type, Reports & Dashboard, Portals.

Environment: Saleforce.com platform, Cast Iron, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Sr. Salesforce Administration/Developer

Responsibilities:

• Primarily participated in project to translate gatheird business needs to development for seamless Integration
• Worked wif the user group for requirement gathering throughout the planning and implementation in the sales cloud based environment.
• Worked on Developing diagrams, flow charts and Schema diagrams.
• Interacted wif the end users and stakeholders, gatheird technical requirements from the legacy system
• Participated in JAD sessions for requirement gathering, analysis, and design
• Helped draft the scope document and suggested improvements
• Was an integral part of the complete implementation phase
• Customized standard objects to better suit the requirements of the client, adding new fields,
• Relationships, validation rules and Triggers wherever needed
• Worked extensively on the Opportunities, Contracts and Solutions standard objects for customizations
• Created Custom Applications, and developed Custom Objects for the same
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and
• Record Types for the Applications
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Approval Processes
• Customized Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists
• Used Apex classes and Visual force pages to implement highly customized requirements
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects.
• Used it to read, extract and load data from comma separated value (CSV) files
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Customized Dashboards to track project status and performance of business centers
• Integrated the Web Services for extracting the data from external systems
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning
• Permissions, generating security tokens, validation Rule, upgrade installation
• Managed ongoing support requests and administrative needs of users
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle

Environment: Salesforce.com, Force.com Platform(Sandbox and production) including Apex Programming Language and Visual force pages, HTML, JavaScript, SOQL, Sales Cloud, SOSL, Force.com IDE.

Confidential, Austin, TX

Sr. Salesforce Developer/ Admin

Responsibilities:

• Working wif Project and Customer teams to facilitate the conversion to a new Contact Management application and to guide and manage team member’s expectations through the process. Deployment of Salesforce a CRM tool being
• Utilized by Confidential Customer support and their teams thru the entire organization
• Participated in requirements Gathering and definition of Entity Relationship diagrams.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Experience working on Jitterbit 5.2
• Develop Visual Force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Wrote several visual force pages for users to create on demand reports not available wif native salesforce functionality; using scheduled apex, user selected visual force pages are emailed as Excel files
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Handled integrations wif backend systems like iSeries and ERP systems. Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC wif the extensive usage of Web services API.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Used Site.com feature to make updates in borrower portal.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Eclipse IDE, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API.

Confidential, Minneapolis, MN

Sr. Salesforce.com Developer

Responsibilities:

• Worked directly wif the Core Business team in developing the Complex Salesforce Implementation for the Business Critical Commercial Credit Applications.
• Involved in identifying, planning and implementing newSalesforce.comfeatures and functions new screens, workflow,force.com objects, reports, apex code to meet business requirements.
• Built complete customized application for loan approval process.
• The Project was implemented using Agile/Scrum methodology.
• Worked extensively on varioussalesforce.comstandard objects like Accounts, Contacts, and Opportunities etc.
• Experience in building the security model for the organization using Roles, Profiles, Field Level Security, Field Accessibility, Organization Wide Default Settings, Permission Sets, and Sharing Settings.
• DevelopedApex classes, triggers, custom controllers, controller extensions, Batch apex, test methods, Visualforce pagesforvarious functional needs and implemented the business logic as per the requirements.
• Createdmany custom objects, used few of them as staging objects.
• Worked on customizing the chatter.
• Usedcustom settings, static resources, email services, work flows and approval process etc.
• Developedbatch apex to move data from staging objects, which are triggered through email sent by IOD after completion of data loads.
• Worked on reports and dashboards.
• Worked wif offshore team to assign tasks and review their code.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.comsubjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Implemented the requirements onSalesforce.complatform andForce.comIDE Plug-in using Eclipse.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, WSDL,SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Salesforce.com Developer/Admin

Responsibilities:

• Developed Apex Triggers, Apex Classes and Test Methods
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• The Project was implemented based on Agile methodology.
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Wrote SOQL and SOSL statements wifin custom controllers, extensions and triggers.
• Customized tabs for among different business users group and Business centers.
• Created custom links using HTML S-control.
• Supported the data migration activities for migration the data from various business sources wif the support of salesforce.com.
• Interacted wif various business user groups to increase the user adoption for helping them use the software
• Provided user support and bug fixing activities as per the SLA.

Environment: APEX, Web services, SOSL, SOQL, Sales Cloud, Force.com IDE, Import Wizard, Java Servlets, Visual Force Pages, Workflows, Ajax and Adobe Flex 3

Confidential, CO

SalesForce.com Administrator/Developer

Responsibilities:

• Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.
• Worked wif SOQL & SOSL queries wif Governor Limitations to store and download the data from Salesforce.com platform database.
• Created Custom Objects and fields for transactional and contractual information.
• Encrypted sensitive data wif Encryption Fields feature.
• Wrote apex triggers and classes, created several dashboards, new record types, workflows
• Developed Cascading Style Sheets (CSS) for creating TEMPeffects in Visualforce pages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel for sales cloud.
• Developedworkflowsand approval processesfor opportunitiesand products/ assets management and alsoIntegrated SFDC wif external back office systems
• Worked on Unit testing, for the customizations and developments done during the project.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: APEX, Web services, SOSL, SOQL, Force.com IDE, Import Wizard, Visual Force Pages, Workflows

Confidential, Sunnyvale, CA

Salesforce Developer

Responsibilities:

• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Created custom controllers implementing complex code for retrieval from Sales Force to Visual Force pages.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements wifin custom controllers, extensions and triggers.
• Always wrote test methods wif code coverage of 80-100%.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Saleforce.com platform, Apex Language, Triggers-Control, Visual Force (Pages, Component & Controllers), SOSL, SOQL, Force.com IDE, Eclipse, Data loader, Salesforce.com Data Loader Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sharing rules

Confidential

Java Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams
• Designed and developed technical specifications using design patterns and OO methodology
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web logic Test Environment
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files
• Implemented the Control Layer by using Struts Actions classes like Action, and mapping Dispatch Action classes.
• Designed and developed Session Beans for implementing Business logic
• Involved in all phases (Unit/ Integration/ System)

Environment: Java, DOM, SAX, XML, JUnit, Star Team, SQL Server, Oracle, HTML, Java Script.