SUMMARY

• 7+ years of IT experience wif around 6 years of experience in Salesforce.com CRM platform as developer and Administrator and 2 years of experience as Java Developer
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Highly skilled in Salesforce.com (SFDC) development and implementation
• Skilled as a Business Analyst, worked on requirements gathering and app design
• Strong knowledge of sales, marketing, service and support automation
• Has extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in teh Organization
• Has knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to teh functional needs
• Proficient in creating triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in teh application for access to data from different users
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM and JavaScript
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to teh clients through thoughtful experience and excellent communication skills
• Experience wif Service Cloud and Sales Cloud Functionalities
• Experience working on Live Agent, Email to Case, Web to Case.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force(Pages, Components and Controllers), Apex Data Loader,S-Controls, Apex Web Services, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse wif Force.com Plug-in, Force.com IDE

Programming Languages: C#.net, Asp.net, Java, C++, C

Web Technologies: HTML 5, Perl, XML, JavaScript, JSP

Databases: MS SQL Server 2008/2005, MS Access, Oracle 11g.

Operating Systems: Mac OS-9/10, MS Windows, UNIX

Packages: MS Office, MS Outlook, MS Access.

Data Management and Tools: Toad, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, ER-Win, MS Visio, Power Designer, Putty and Edit Plus

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Sr. Salesforce Administration/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization in unlimited edition.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to teh custom objects, Web to case, Email to case.
• Integrated SFDC system wif IBM Lotus Notes and office 365
• Worked in standard objects like Cases and contacts in customer and partner portals.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in teh application using teh Eclipse IDE.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Designed various HTML and visual force Email templates in different Languages.
• Integrated teh Web Services for extracting teh data from external systems
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Custom Reports and Dashboards as per given requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Implemented Live Agent
• Worked on translation work bench to convert web to case form in different languages using a language parameter.

Environment: Saleforce.com platform, Cast Iron, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Sr. Salesforce Administration/Developer

Responsibilities:

• Primarily participated in project to translate gathered business needs to development for seamless Integration
• Worked wif teh user group for requirement gathering throughout teh planning and implementation in teh sales cloud based environment.
• Worked on Developing diagrams, flow charts and Schema diagrams.
• Interacted wif teh end users and stakeholders, gathered technical requirements from teh legacy system
• Participated in JAD sessions for requirement gathering, analysis, and design
• Helped draft teh scope document and suggested improvements
• Was an integral part of teh complete implementation phase
• Customized standard objects to better suit teh requirements of teh client, adding new fields,
• Relationships, validation rules and Triggers wherever needed
• Worked extensively on teh Opportunities, Contracts and Solutions standard objects for customizations
• Created Custom Applications, and developed Custom Objects for teh same
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and
• Record Types for teh Applications
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Approval Processes
• Customized Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists
• Used Apex classes and Visual force pages to implement highly customized requirements
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects.
• Used it to read, extract and load data from comma separated value (CSV) files
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Customized Dashboards to track project status and performance of business centers
• Integrated teh Web Services for extracting teh data from external systems
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning
• Permissions, generating security tokens, validation Rule, upgrade installation
• Managed ongoing support requests and administrative needs of users
• Generated weekly status reports and Ad-hoc reports to monitor teh progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle

Environment: Salesforce.com, Force.com Platform(Sandbox and production) including Apex Programming Language and Visual force pages, HTML, JavaScript, SOQL, Sales Cloud, SOSL, Force.com IDE.

Confidential, Austin, TX

Sr. Salesforce Developer

Responsibilities:

• Working wif Project and Customer teams to facilitate teh conversion to a new Contact Management application and to guide and manage team member’s expectations through teh process. Deployment of Salesforce a CRM tool being
• Utilized by Confidential Customer support and their teams thru teh entire organization
• Participated in requirements Gathering and definition of Entity Relationship diagrams.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in teh application using teh Eclipse IDE.
• Experience working on Jitterbit 5.2
• Develop Visual Force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Wrote several visual force pages for users to create on demand reports not available wif native salesforce functionality; using scheduled apex, user selected visual force pages are emailed as Excel files
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Handled integrations wif backend systems like iSeries and ERP systems.
• Customized teh entire Salesforce.com applications to in corporate teh business requirements which involved creating Web Forms and processing teh data in SFDC wif teh extensive usage of Web services API.
• Used Force.com web service API for implementing WSDL in teh application for access to data from external systems and web sites.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Used Site.com feature to make updates in borrower portal.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Eclipse IDE, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API.

Confidential, Minneapolis, MN

Sr. Salesforce.com Developer

Responsibilities:

• Worked directly wif teh Core Business team in developing teh Complex Salesforce Implementation for teh Business Critical Commercial Credit Applications.
• Involved in identifying, planning and implementing newSalesforce.com features and functions new screens, workflow,force.com objects, reports, apex code to meet business requirements.
• Built complete customized application for loan approval process.
• Teh Project was implemented using Agile/Scrum methodology.
• Worked extensively on varioussalesforce.com standard objects like Accounts, Contacts, and Opportunities etc.
• Experience in building teh security model for teh organization using Roles, Profiles, Field Level Security, Field Accessibility, Organization Wide Default Settings, Permission Sets, and Sharing Settings.
• Developed Apex classes, triggers, custom controllers, controller extensions, Batch apex, test methods, Visualforce pagesforvarious functional needs and implemented teh business logic as per teh requirements.
• Createdmany custom objects, used few of them as staging objects.
• Worked on customizing teh chatter.
• Usedcustom settings, static resources, email services, work flows and approval process etc.
• Developedbatch apex to move data from staging objects, which are triggered through email sent by IOD after completion of data loads.
• Worked on reports and dashboards.
• Worked wif offshore team to assign tasks and review their code.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Implemented teh requirements onSalesforce.com platform andForce.com IDE Plug-in using Eclipse.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, WSDL,SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Salesforce.com Developer/Admin

Responsibilities:

• Developed Apex Triggers, Apex Classes and Test Methods
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to teh SFDC data store for optimizing data retrieval speeds.
• Teh Project was implemented based on Agile methodology.
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Wrote SOQL and SOSL statements wifin custom controllers, extensions and triggers.
• Customized tabs for among different business users group and Business centers.
• Created custom links using HTML S-control.
• Supported teh data migration activities for migration teh data from various business sources wif teh support of salesforce.com.
• Interacted wif various business user groups to increase teh user adoption for helping them use teh software
• Provided user support and bug fixing activities as per teh SLA.

Environment: APEX, Web services, SOSL, SOQL, Sales Cloud, Force.com IDE, Import Wizard, Java Servlets, Visual Force Pages, Workflows, Ajax and Adobe Flex 3

Confidential, CO

SalesForce.com Administrator/Developer

Responsibilities:

• Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.
• Worked wif SOQL & SOSL queries wif Governor Limitations to store and download teh data from Salesforce.com platform database.
• Created Custom Objects and fields for transactional and contractual information.
• Encrypted sensitive data wif Encryption Fields feature.
• Wrote apex triggers and classes, created several dashboards, new record types, workflows
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel for sales cloud.
• Developedworkflowsand approval processesfor opportunitiesand products/ assets management and alsoIntegrated SFDC wif external back office systems
• Worked on Unit testing, for teh customizations and developments done during teh project.
• Provided teh training to teh internal business users to use teh application and develop their own custom reports.

Environment: APEX, Web services, SOSL, SOQL, Force.com IDE, Import Wizard, Visual Force Pages, Workflows

Confidential, Sunnyvale, CA

Salesforce Developer

Responsibilities:

• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Created custom controllers implementing complex code for retrieval from Sales Force to Visual Force pages.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements wifin custom controllers, extensions and triggers.
• Always wrote test methods wif code coverage of 80-100%.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to teh SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording teh damage incurred to teh property using Adobe Flex.
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Implemented complex approval processes to ensure proper authorization in teh high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Saleforce.com platform, Apex Language, Triggers-Control, Visual Force (Pages, Component & Controllers), SOSL, SOQL, Force.com IDE, Eclipse, Data loader, Salesforce.com Data Loader Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sharing rules

Confidential

Java Developer

Responsibilities:

• Involved in analysis and design of teh several modules in teh Project
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams
• Designed and developed technical specifications using design patterns and OO methodology
• Involved in teh configuration, development, and deployment of EJBs, and JSPs & Servlets in Web logic Test Environment
• Developed teh java beans (POJO) to represent teh model classes and mapped them to teh tables using teh Hibernate Mapping files
• Implemented teh Control Layer by using Struts Actions classes like Action, and mapping Dispatch Action classes.
• Designed and developed Session Beans for implementing Business logic
• Involved in all phases (Unit/ Integration/ System)

Environment: Java, DOM, SAX, XML, JUnit, Star Team, SQL Server, Oracle, HTML, Java Script.