SUMMARY

• 6 years of experience in the field of information technology wif handful of experience on salesforce CRM platform as developer and administrator.
• Around 4 years of experience in Salesforce Customization, Integration, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Expertise in Administration, configuration, development, integration and support on salesforce.com platform
• Experience in creating Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements
• Installed Salesforce Apps, configured and maintained user security permissions in compliance wif organizational needs Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience in Managing Reports, Data Migration, Testing and Support.
• Good experience wif SOQL, SOSL, SOAP/REST Relationships and Lookups.
• Experience wif Visual Force, Apex development, Force.com Web Services API development
• Good experience in developingSalesforceLightning Apps, Components, Controllers and Events.
• Solid experience wif Salesforce AppExchange Apps, configuration and user security permissions in compliance wif organizational needs
• Deployed salesforce components using meta - data API across various sandbox and production instances using tools like change sets, Eclipse IDE and Ant.
• Experienced in designing, developing and data modeling of SFDC based applications.
• Worked on buildingSalesforcestandard/custom report types, Reports and Dashboards across various objects for different business groups.
• Knowledge of the other CRM applications like Dynamics CRM and Siebel CRM.
• Good experience in Web Application design and development using HTML, JavaScript, AngularJs, jQuery, Ajax, HTML, XML and CSS.
• TEMPHas strong background on various architectures like MVC, SOA, Multi-Tier, REST architectures.
• Extensive experience in relational database development, for creating complex database queries, writing Constraints, Indexes, views, stored procedures, cursors and functions using SQL/PL-SQL in MySQL, SQL Server, Oracle.
• Good noledge in Agile methodology (Scrum technique)
• Excellent communication skills, able to explain and document the Enterprise Information Architecture.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Salesforce SFA, Apex, Visualforce, Controllers, Triggers, SOQL, SOSL, Web Services, sales and Service Cloud, Workflow & Approvals, Lightning, CPQ, Reports and Dashboards, Data Loader, Veeva Custom Objects, Analytic Snapshots, Case Management Automation.

Languages: C, Java, C#, Apex, JavaScript, HTML, CSS, SQL, T-SQL

Database: SQL Server 2008 R2, 2012 R2, MySQL 5.0, Oracle

Development tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, Rally, Ant

Web technologies:

And Frameworks: HTML, CSS, JavaScript, jQuery, AngularJs, AJAX, LINQ

Operating system: Windows 8/7/XP, Windows server 2008/2012 R2

Web Servers: IIS 6.0/7.0, Apache

PROFESSIONAL EXPERIENCE:

Confidential, IL

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Administrated and monitored the company's Salesforce CRM application
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked wif various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Created Custom Article Display Templates using Visualforce page, Apex Classes for different article types.
• Involved in Developing portal solution using Lightning Components.
• Worked on custom page using Visualforce page, JavaScript, CSS to capture users comments which are posted as chatter feed on cases Converted Solutions to Knowledge Articles in multiple Instances.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Generated Apex Classes using WSDL and wrote business logic layer for integration wif external web services to the system for functional needs.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created profiles and implemented Object and field level security to hide critical information
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic.

Environment: s: Salesforce.com, Lightning, Apex language, Triggers, Reports, Data loader, Workflows, e-mail templates, SOAP, REST API Approval processes, sandbox environment, security and sharing, visual force pages, visual force controllers.

Confidential, IL

Salesforce Developer/Admin

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Managed the technical delivery of integrations and custom extensions.
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Configured users, roles, permissions and profiles as per business requirement
• Created custom objects, custom VF page layouts, triggers, validation rules by using Apex as per Customer requirement.
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Created custom controllers implementing complex code for retrieval from Sales Force to VisualForce pages.
• Used "SELECT" statement combined wif filter statements to bring back sets of data in SOQL.
• Developed Apex class and trigger to format phone/fax/zip code in account object.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Analyzed and imported thousands of account and contact records using Data Loader.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created various reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up reports folders
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.

Environment: s: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, REST API.

Confidential

Salesforce Developer

Responsibilities:

• Implemented Salesforce.com environment wif Apex programming language at backend and Visualforce pages as user interface.
• Used Force.com platform for developing feature rich and user-friendly Visualforce pages for enhancing Sales Force UI.
• Developed various Custom Objects using Schema Builder, configured validation rules on the objects, tabs, Components and Custom links.
• Implemented look up and master detail relationship using junction objects between various custom objects and designed custom dependent picklists by formula fields and validation rules.
• Developed Apex triggers using Bulk API and designed the Apex classes and methods in Apex Programming language to achieve custom functionality.
• Customized Visualforce pages wif implementing Controller Extensions on Standard Controllers and Custom Controllers to extend the standard functionality and modify based on the organization needs.
• Integrated Web-to - Lead, Email-to-Case, Web-to- Case functions in Visual Workflow.
• Deployed the components in metadata API using change sets in Sandbox Environment.
• Imported Comma Separated Values (CSV) files using the data loader and built reports (summary, tabular and matrix reports) and configured reports in report folders based on the data.
• In charge of the deployment and complete setup in 2 production instances, used Eclipse IDE and Change Set for deploying.
• Worked integrating Service Cloud, supporting cases and monitored Escalation rules, triggers to see unresolved cases.
• Processed validation rules, workflow rules and defined email alerts, field updates and tasks on the fields of Contacts, Accounts and Opportunity objects.
• Designed approval processes and auto response rules to automate the email responses to leads and cases by creating email templates.

Environment: s: Salesforce Chatter, Salesforce Knowledge Base, Bulk Restful API, Apex Programming Language, Force.com platform, Visualforce framework, Change sets, Service Cloud, Case Escalation Rules, Apex Triggers, Classes, Standard and Custom objects.

Confidential

Software Developer

Responsibilities:

• Design, develop, and test both the client and server side of modern web applications using ASP. NET, HTML, CSS, JQuery, Java Script, AngularJS 1.5.
• Involved in designing frontend screens using ASP.NET, C#, AJAX, AngularJs, Bootstrap and JavaScript.
• Resolved technical problems relating to API application by identification and fixing bugs.
• Used client-side script like JavaScript for appropriate balance between the server side and the client browser capabilities. configured AppDynamics to application and improved application monitoring and better error handling.
• Wrote AngularJS controllers, views, and services for new website features.
• Developed E-signing feature for tablets using JavaScript and AngularJs.
• Used Entity Framework in the data layer for rapid development of the project.
• Wrote T-SQL quires, designed/developed/Modified tables, views, materialized view, stored procedures, packages and functions.
• Involved in SDLC gathering requirements from end users
• Extensively used XML, XSLT and XSD for data transfer across different systems.

Environment: s: Visual Studio 2008, .NETFramework 3.5, PL/SQL, IIS, SQL Server 2005, MS Visio, MS SQL Server Management Studio, Oracle 10g, Business Intelligence Development Studio, MS Source Safe, ADO.NET, Windows Server 2000, HTML, XML, JavaScript, AJAX.