SUMMARY

• Over 10+ years of experience working as a Business analyst in Cross - functional domain including Healthcare, Clinical Research Trails, Insurance, Non-Government.
• Excellent communication skills, writing skills as well as presentation skills. Experience working wif business users as well as senior management.
• Serves as a point of contact/liaison for IT team on all teh requirements and business questions.
• Performed Project co-ordination and project monitoring to ensure teh project finishes on time.
• Solid understanding of all phases of Software Development Life Cycle (SDLC) methodology (such as requirement, analysis, design, data modeling, business process modeling, implementation and deployment.
• Working noledge of Agile (SCRUM), facilitating of Sprint Planning meetings, daily stand-ups and Sprint Reviews for AGILE projects.
• Experience in creating Requirement Artifacts, Business Requirements (BRD), Functional Requirements (FRD), Use Case specifications, User stories and other artifacts.
• Extensive experience in developing/designing diagrams such as Use Case, Activity, Class, Sequence, Workflow using UML (Unified Modeling Language) and Visio.
• Active involvement in creating and executing teh User Acceptance Testing and training of end-users.
• Experience wif testing SFDC Configurations/Customizations-UI, Page Layouts, Tabs (renaming), Custom Fields, Custom Objects, Validation Rules and Triggers.
• Understanding of Veeva CRM and Report management
• Proficient in writing SQL Queries to query and analyze information.
• Understanding of ITIL
• Experience in conducting SWOT analysis, Gap analysis.
• Created Requirements Traceability Matrix (RTM) to keep teh stakeholders informed of teh project progress.
• Good in requirement gathering including Joint Application Development (JAD) and requirement analysis.
• Flexibility to adapt wide range of work environment.
• Organized, goal-oriented, self-starter and ability to master new technologies, manage multiple tasks while following through from start to completion.
• Good understanding of Microsoft Technologies like Word, Excel

TECHNICAL SKILLS

Languages: Java, Dot NET, XML

Methodologies: Agile, Waterfall, SDLC. SFDC, Veeva

Database & Tools: MS SQL Server, Oracle, MYSQL

Business Processing Tools: JIRA, Requisite Pro, Rational Clear Quest, Clear Case.

Tools: and Technologies: MS Office, MS Outlook, MS SharePoint.

PROFESSIONAL EXPERIENCE

Confidential, Rahway, NJ

Sr Business Analyst/ Project Coordinator

Responsibilities:

• Worked wif Project Manager and Business Managers in defining teh scope and gathering high-level requirements.
• Performed administrative duties like reporting and documenting as well managing teh paperwork.
• Monitor project progress and successfully dealt any possible issue.
• Organized team meetings and team and client meetings if needed.
• Develop and create project strategies under teh supervision of teh Project Manager
• Conducted GAP Analysis to determine teh solutions to teh business requirements.
• Conducted Joint Application Sessions (JAD) and Brainstorming sessions.
• Interviewed key users to gather functional and non-functional requirements.
• Implemented teh Agile Software Development Lifecycle. Designed teh Epics and User stories and worked closely wif Scrum Team to ensure all teh queries are timely resolved.
• Participated in Standup meetings every day morning.
• Demonstrated teh stories during Sprint Review.
• Worked closely wif teh Scrum Master in Sprint planning, Sprint review, Sprint Retrospective.
• Maintain teh Product backlog and regularly reviewing teh backlog or backlog grooming.
• Monitored defects in teh system using JIRA tool to ensure dat teh quality of teh system meets teh industry standards and business user’s requirements.
• Prepared detailed Business Requirement Documents (BRDs) to capture teh essential functionalities for teh proposed system.
• Gathered requirement for teh Veeva & Salesforce CRM.
• Managed teh development team in Configurations/Customizations-UI of both Veeva and Salesforce.
• Documented project related documents and artifacts and stored them in teh Project database.
• Performed SQL query wif databases in developing reports.
• Prepared RTM to maintain a traceability between teh Business requirements, User stories, Business Rules, and Test Cases.
• Interacted wif PM on several occasions for prioritizing work.
• Reported status to Project Manager and Business Users on a weekly and monthly basis.
• Monitored client expectations and skillfully negotiated wif clients through client involvement and all types of communication wif teh client’s team and internal teams throughout teh lifecycle of teh project.
• Ensure standards and requirements are met by manual testing for few Test Cases and verified their working by using positive and negative data.
• Conducted User Acceptance Testing (UAT) of teh intranet wif a specific group of users to identify teh errors and determine teh maximum possible load on teh system.

Environment: Agile methodology, JIRA, MS-Visio, Java, J2EE, SQL and XML, Veeva, Salesforce, SharePoint

Confidential, Piscataway, NJ

Sr. Business Analyst

Responsibilities:

• Served as Subject Matter Expert (SME) on service level risks / issues.
• Records minutes of teh meetings.
• Communicated wif team member to maintain teh maximum efficiency.
• Wrote Business Requirement Documents (BRD) and Functional Requirements Documents (FRD) and Requirement Traceability Matrix (RTM) documents as per teh business requirements and process flow.
• Used Microsoft SharePoint server as a central repository to store different versions of BRDs and Use Cases to avoid duplicate versions of teh document propagating in teh team.
• Interviewed key Business owners and stakeholders.
• Conducted Joint Application Sessions (JAD) and periodically held weekly meetings for teh purpose of project updates and to discuss teh current project status
• Helped teh development team in Configurations/Customizations-UI, Page Layouts, Tabs (renaming), Custom Fields, Custom Objects, Validation Rules and Triggers on Salesforce application.
• Developed teh Use Cases and Data Flow Diagrams (DFD) to understand and communicate teh process to teh entire development and testing team.
• Designed Wireframes/Mockups wif teh help of balsamiq and creately.
• Created all diagrams like Use case, Sequence, Activity using MS Visio.
• Extensively used Microsoft Office applications for day-to-day activities - Microsoft Word for documentation, Microsoft PowerPoint for presentation, Microsoft Excel for data presentation.
• Scheduled and facilitated weekly status report meeting for teh Project Team and for key Stakeholders. Used MS Outlook to schedule and coordinate meetings wif all process.
• Performed Impact Analysis when request for change (RFC) arrived. Escalated teh results of teh analysis to teh Change Control Board (CCB).
• Reviewed Test plans, Test Cases and Test Scenarios to ensure they meet teh business requirements.
• Provide sign-offs before software release phase for production.
• Conducted User Acceptance Testing (UAT) of teh intranet wif a specific group of users to identify teh errors and determine teh maximum possible load on teh system.

Environment: Salesforce, Force.com Windows XP, JIRA, Mobile devices IOs android for testing purposes.

Confidential, Westborough, MA

Business Analyst/ Product Owner

Responsibilities:

• Conducted meetings, interviews and JAD sessions wif SME’s, business users and stakeholders to understand their business process and elicit requirements.
• Created Business Requirement Document, analyzed teh business requirements to understand teh business needs and produced Functional Requirement Document.
• Performed GAP analysis of existing processes by developing AS-IS and TO-BE process flows and proposed solutions for improvement.
• Designed UI mockups and wireframes using Photoshop and validated designs wif business users.
• Created Use Case specifications, Business Flow diagrams, Sequence diagrams and Activity diagrams using MS Visio.
• Created Traceability Matrix to trace teh requirements throughout teh development process.
• Acted as a liaison between business and Technical teams.
• Participated in design review to ensure teh integration of all requirements.
• Created test plans wif detailed test cases based on use cases and business rules.
• Involved in User Acceptance Test (UAT) for final testing of teh application in teh deployment environment.
• Develop user manuals, presentations and training manuals as per project specifications and timelines.

Environment: Dot Net, Xml, Microsoft office, Visio.

Confidential, Des Moines, IA

Business Analyst

Responsibilities:

• Analyzed, developed, tracked and enhanced Business Requirements into Functional
• Requirements.
• Participating in teh planning, development, coordination and presentation of specific needs as appropriate to teh quality assurance needs of teh end user.
• Updated teh meeting minutes of JAD sessions.
• Worked as teh primary liaison between teh business user and teh developers throughout teh project cycle.
• Interacted wif teh Subject Matter Experts (SME) and stakeholders to get better understanding of client business processes and gather requirements.
• Gathered requirements and developed Data Flow diagrams.

Environment: Java, Ms Office

Confidential

Business Analyst

Responsibilities:

• Understand and articulate business requirements through user interviews, JAD Sessions and convert them into Technical Specifications.
• Conducted joint requirements planning sessions as a facilitator to gather requirements from teh business area.
• Create Use Cases for requirements documentation and deployment.
• Participated in JAD Sessions wif teh system architects, developers, database developers.
• Participated in UAT.

Environment: Oracle, Microsoft Office and Excel.

Confidential

Development Coordinator

Responsibilities:

• Liaison wif British High commission, Calcutta
• Coordinating from Central office to other project offices
• Reporting and Documentation.