SUMMARY

• Over 13 years hands - on experience in the and Telecoms & Information Technology Industry that includes 5+ Years as SalesforceTechnical Lead, SalesforceDeveloper and BusinessAnalyst in Telecom, Healthcare, Finance, Non Profit Org, Software and RF Consulting, IT Services and Technology domains, Contributed effectively in all phases of the System Development Life Cycle wif emphasis in Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis and Software Development and Testing.
• Good Analytical, Interpersonal, Leadership and Management skills. Team Player having strong consulting and techno-functional skills. Goal oriented and aims to achieve the highest levels of customer and team satisfaction and maintains excellent professional relationship wif customers and colleagues.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Call Center Applications.
• Worked closely wif Business Users to enable business processes using SFDC.
• Experience in SFDC development using Apex classesand Triggers, Visual Force Pages, Force.com IDE, SOQL, SOSL.
• Proficiency inSFDC Administrative taskslike creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management, Contact Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Integrated the third party Web Services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of Salesforce and developed own Web Services.
• Hands on experience wif Apex Language, Apex Triggers, Apex Classes, Apex Test Methods, Visualforce Pages, Visual force Components, Custom Controllers and Controller Extensions.
• Configured and maintained user security permissions in compliance wif organizational needs.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies.

TECHNICAL SKILLS

Sales force.com Technologies: Standard /Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Workflow Rules, Validation, Record Types, Role Hierarchy, Page Layouts, Dashboards, Force.com IDE, and Eclipse, Sales cloud, Service Cloud, Customer Portal, Partner Portal, Communities.

Tools: & Technologies: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Informatica, Cast Iron Systems, Force.com Excel Connector, Force.com Platform(Sandbox and Production), App Exchange Applications, Siebel Defect tracking tool.

Telecom/Mobile Technologies: GSM, UMTS, CDMA, WCDMA, LTE, LTE, UMTS, HSPA, WCDMA, GPP, GPRS, UDP, NBAP,RANAP, RRC, NAS, RASAP

Wireless protocols: RRRC, MAC, RLC, NBAP, RANAP, RNSAP

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script

Languages: Java J2SE, C, C++, APEX, SQL

Office Tools: MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS SharePoint and MS Visio

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: SDLC, RUP, AGILE, UML, Waterfall

Databases: Oracle10G, Database.com

PROFESSIONAL EXPERIENCE

Confidential, Herndon, VA

Sr Salesforce Architect

Responsibilities:

• Translate requirements from non-technical end users through interviews into documents understandable by users and developers, Process flow diagrams, Functional specifications wif use cases and class models, sequence diagrams using tool
• Architect and design application wif class, interaction, state chart diagrams.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Involved in data migration and integration using Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working wif Salesforce.com sandbox and production environments.
• Worked wif Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication wif customers and partner portals.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/Visualforce development.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods, batchschedulerclass and writing SOQL queries.
• Worked wif Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the organization and worked on Portals.
• Used chatter for status update, document sharing, customizes profiles, applications and internal networking.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Estates, IL

Sr. Salesforce Developer

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked wif functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Integrated the third party Web Services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of Salesforce and developed own Web Services.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working wif Salesforce.com sandbox and production environments.
• Worked wif Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers.
• Responsible for Understanding business requirement of Confidential & Confidential LTE KPI project nationwide, reviewing KPI performance actix reports of LTE network deployments and provide an approval decision to both Ericsson and Alcatel Lucent vendors, from a technical perspective, for all these networks being deployed.
• Assist in enhancing LTE guidelines and processes as well as in the development of Long-Term Evolution (LTE) launch requirements, guidelines, and processes.
• Build a complete custom application using the Salesforce.com for tracking Pre and post LTE launch, reviewing, monitoring and approval of KPI reports.
• Involved in requirement gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Custom objects, custom reports and configured the Analytic Snapshots to dump the data on regular basis for sales performance and lead generation statistics.
• Created and deployed several reports using salesforce.com platform.
• Implemented Salesforce application interface using Visual Force API and Apex.
• Involved in development of Apex, S-Control, Visual force, Web Serviceclient and build files.
• Created custom Apps and custom objects applying the validation rules. Workflow rules and approval process.
• Used SOQL & SOSLwif in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Created Apex classes, triggers, custom objects, custom tabs, workflow and assignment rules, profile and sharing settings.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Created Custom Objects - Financial account, FA Allocation, OPP Allocation, Related Contact, Account Set up & Maintenance, Asset Allocation Review etc. according to the Business needs.
• Involved in Data migration and Integration using Data Loader.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication wif customers and partner portals.
• Used SOQL & SOSL wif in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also having experience in writing unit test cases.
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules and Page Layouts.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Plano, TX

Sr. Salesforce Developer/Offshore Coordinator

Responsibilities:

• Build a complete custom application using the Salesforce.com.
• Responsible for understanding business sales environment in Telecom networking sales in Globally for IXIA and Confidential and worked on creating Apps on Lead Management, Campaign Management, Account Management, Contact Management, Opportunity Management, Activity Management, Profiles, Sharing
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked on Lead Management, Campaign Management, Account Management, Contact Management, Opportunity Management, Activity Management, Profiles, Sharing Rules and Lead Conversion process.
• Worked wif functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application. Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming. On Force.com Platform.
• Integrated the third party Web Services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of Salesforce and developed own Web Services.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working wif Salesforce.com sandbox and production environments.
• Worked wif Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Created Custom Objects - Financial account, FA Allocation, OPP Allocation, Related Contact, Account Set up & Maintenance, Asset Allocation Review etc. according to the Business needs.
• Involved in Data migration and Integration using Data Loader.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication wif customers and partner portals.
• Used SOQL & SOSL wif in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also having experience in writing unit test cases.
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Sandbox, Web Services API.

Confidential, Richardson, TX

TEMPPrincipal RF Network Engineer

Responsibilities:

• Interacted wif various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Designed and built critical new 3G technology (UMTS) for measuring KPI’s regarding consumer experience while using mobile phones - key requirement for sale to Confidential & Confidential which generated $3.5 million in revenue for the first year of launch (2007)
• Designed and built KPIs for measuring throughput and latency for HSDPA data calls in time for Confidential & Confidential ’s iPhone launch which generated an additional $3.2 million in revenue
• Researched and recommended to management on various post-processing tools which eventually streamlined the end-to-end processing of drive test data to bring down the operational cost by $2 million
• Developed a new business line and drove technology partnerships wif Confidential -Mobile in developing deep-dive analysis for UMTS voice and data calls which generated additional $5 million in revenues (2008).
• Reduced errors over 90% on key product segments and won back client’s trust while increasing the competitive offering of the company’s products.
• Successfully built and managed an offshore team that designed the KPI’s and performance metrics for next generation 3G systems such as UMTS and HSPA - Scope of responsibility spanned global product development teams including a U.S.-based detailed design team and an overseas-based implementation team in India - Particularly responsible for the WCDMA and GSM products wif over $15 million in revenues.
• Planned and implemented all project staff, vendors and resources in accordance wif the established project schedule.
• Participated in defining and sourcing software tools for network planning and optimization, data collection, post-processing and performance monitoring.
• Participated in investigations addressing the wireless network issues of the carrier networks as well as follow-up customer meetings for any engineering design issues.
• Demonstrated an excellent understanding of 3G signaling layer 3 and call flow messages

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, Sandbox, JavaScript, Web Services API.

Confidential, Deer Park, TX

Senior Member of Technical Staff

Responsibilities:

• Interacted wif the personal and institutional investors to get a better understanding of client business processes and gather business requirements.
• Responsible for leading the planning and coordination of Integration, System & Acceptance Testing and Network Integration of Siemens 3G W- CDMA Radio Subsystem for UMTS in the Confidential & Confidential labs and FOA (Field trials).
• Provided project technical support to troubleshoot and resolve issues and had overall responsibility for the 3G RAN (RNC and NodeB) network element technical issue handling.
• Wrote design test scenarios based on feature documents.
• Led debugging problems in the field, or reproduced the faulty behaviors in a lab environment; analyzed the problems and provided information for developers to expedite solution to faults.
• Led network performance (KPI) design and testing wif external vendors.

Confidential

Senior UTRAN and Devices Design & Test Engineer (Lead Role)

Responsibilities:

• Involved in the design, development and deployment of Accounts, Contacts, Service Request, Quotes, Opportunities, Competitors, Offers, Categories & Contracts.
• RAN designs, plans and oversees installation, maintenance and optimization of wireless radio access network communications systems including air-interface, various network interface and feature acceptance testing.
• Drove supplier roadmaps, new feature development and alignment between diverse vendors.
• Cross functional coordination of Design and Test teams to ensure solutions are delivered in a timely and optimal manner.
• Defined the UE radio (L1 to L3) requirements for any UEs to be included in 3’s portfolio and performed IOT testing.
• Coordinated Handset requirements/Vendor negotiations wif other 3 countries.
• Defined RNC & Node B configuration, capacity and capability.
• Defined test requirements for all radio aspects of Handsets from RF Compliance to L3 feature and sequence support.