SUMMARY

• Around 6 years of IT experience in administration, development and implementing technologies.
• Around 4 years of experience in SFDC (Salesforce.com) CRM platform as Salesforce administrator/developer.
• Certified in SFDC Administrator (201).
• Certified in SFDC Platform Developer
• Experienced in administration, configuration, implementation and SFDC CRM and Salesforce applications working on Visualforce and Apex.
• Experienced in leveraging Force.com platform in Apex classes, Apex Triggers and Force.com API.
• Acquainted and well - versed with Sales, Marketing, Customer Service and Customer Support and recommend solutions for business to improve their processes using SFDC.
• Hands on experience in designing the custom objects, custom fields, custom tabs, custom reports, page layouts, Visualforce pages, Apex classes, Apex triggers and various other components as per client needs and application requirements.
• Good in analyzing Business requirements and Entity Relationship diagram and implementing them to Salesforce Objects, Master-detail and Look-up Relationships.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Experienced in cloud technology and on premise infrastructure integration for Salesforce.com.
• Worked with team members for full-cycle projects such as developers, to complete consulting projects on time and develop outstanding consulting services to Salesforce.com clients.
• Have good experience of working closely with Business Analyst, Program team, QA and offshore team.
• Efficient knowledge on Administration Setup, Apex programming, Visual force and experience with different SFDC development tools like Force.com, Eclipse IDE and data migration tools like APEX Data Loader.
• Proficiency in Object Oriented Languages like C++, Core Java experience in web technologies like HTML, XML, JavaScript.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in querying salesforce.com database using SOQL & SOSL queries
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP).
• Proficient in learning new technologies and adapting to new environment.
• A well-organized, goal-oriented, highly motivated effective team member with excellent analytical, troubleshooting, and problem-solving Skills.
• Flourished in both independent and collaborative work environments with quick learning abilities and excellent communication skills and presentation skills.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visualforce (Pages & Component), Triggers, Custom Objects, Web services, Validation Rules, Workflows, Dashboards and Reports

SALESFORCE API TOOLS: Eclipse, Apex Explorer, App Exchange, Data Loader

LANGUAGES: C++, Java, Apex.

DATABASES: MS Access, Oracle, MS SQL Server, My SQL

OPERATING SYSTEMS: Windows 98/2000/XP/2003/vista/windows 7

WEB TECHNOLOGIES: Web Services, XML, HTML, CSS, DHTML

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Salesforce Admin/Developer

Responsibilities:

• Interacted with various Business User Groups to gather the document requirements.
• Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented picklists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Designed and developed SFA based Application on Force Platform in Salesforce environment with Apex programming language at backend and Visualforce pages as user interface.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Unit testing, for the customizations and developments done during the project.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Extensively worked on Salesforce.com sandbox and production environments including creating Full Sandboxes for Testing and Deployment between Developer and Full Sandboxes using Force.com Migration Tool, and Change Sets.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, Columbus, OH

Salesforce Admin/Developer

Responsibilities:

• Responsible for full system development lifecycle in Salesforce cloud from the first day on till couple of major deployments.
• Designed and implemented various Email templates for Auto-Response to customers.
• Experience with efficient way of performing development work and have developed good judgments regarding when to Not use codes
• Created Campaigns to send thousands of emails at a time using just an email alert workflow and a trigger
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer enquiry in due time.
• Prepared reports and dashboards for executive levels as well Data Loader.
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using
• Created custom Visual Force page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Configured page layouts, workflows, document templates, record types, & data fields.
• Implemented & maintained reports and dashboards.
• Created custom objects, fields, and triggers.
• Successfully participated in group projects.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Agile Scrum, Chatter

Confidential

Salesforce Admin/ Developer

Responsibilities:

• Performed the role of Salesforce administrator and developer.
• Worked hands on with business requirement on agile methodology.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented picklists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Designed and developed SFA based Application on Force Platform in Salesforce environment with Apex programming language at backend and Visualforce pages as user interface.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com and using other Platform based technologies like Visualforce and Force.com API.
• Involved in configuring the Salesforce Application As required by the Organization specification.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the Functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Incidents and Adjustments.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed and developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Been a team player and played a vital role in various aspects of Service Cloud implementation.
• As part of environment worked on Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, and Email Service.

Environment: Saleforce.com Unlimited andDeveloperEdition, Force.com plug-in in Eclipse IDE,Developerconsole, Apex Data Loader 32.0, Conga Composer, HTML, Java script, CSS, Workflows, Force.com Excel Connector, SOQL and SOSL, Custom Objects and fields, Custom Tabs, Report Types, workbench.developerforce.com, Schema Builder, Microsoft Excel 2010, Force.com Migration tool, Java script, JQuery, Custom Settings, Custom Labels.

Confidential

Windows Admin

Responsibilities:

• Installing, configuring & administering Windows 2003 and Windows 2008 Enterprise Server.
• Installing and managing Active Directory.
• Configuration of Domain Naming Server (DNS)
• Creating User Accounts, Configuring User Profiles, creating local and Global Groups and implementing Group Policy.
• Installation of Operating Systems Win XP, win 2000, Win 2003 etc.
• Installation of various Applications.
• Installation of Antivirus software for the Servers & Clients.
• Configure and Manager AS400 servers with OS 400 Operating System.
• Troubleshoot and resolve issues in Windows and VMwareoperating systems.
• Allocating storage from EMC CLARiiON for VMwareand Windows Operating systems.
• Creating & Managing VMwareESX, Virtual Machines on VMware environment.
• Configure and Manage VMwareHA and DRS on ESXi clusters.
• Snapshot management for VMwareESXi Serves.

Environment: Windows 2000/2003, SMS, SQL server 2000, IIS 6.0, Exchange server 2003, Microsoft WSUS, windows XP, VMware ESX server and workstation, open filer, IBM TSM, EMC SAN, SCCM 2007Dell NAS.