SUMMARY

• Total 8 years of experience in I.T spanning Web Development, CRM Estimation, Design and Development, Force.com, Admin/Developer(Salesforce.com) and Java/J2EE Technologies.
• 5+ Years’ Experience in CRM domain - Salesforce.com.
• Proficiency in Salesforce.com administrative tasks like creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Developed Formula fields, Work Flow rules, Validation rules.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud &App-exchange applications.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities, Products and Price books, Cases, Forecasting, Reports and Dashboards.
• Rich experience in Administration, Development and Maintenance of Salesforce Orgs and Custom User Interface using Force.com, Visual Force, Custom Controllers, CSS, Java Script, AJAX and APEX to fulfill the functional needs.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator and involved in various phases of entire project.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Implemented best practices for Apex triggers, Apex classes to avoid governor limits.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Used Force.com developer toolkit including Apex classes, Apex triggers and Visual force pages to develop custom business logic.
• Experience on web service technologies like HTML5, CSS, BOOTSTAP, JAVASCRIPT, XML and AJAX & API’s like SOAP API and REST API.
• Experience with Data migration and updates through App Exchange Data loader in Salesforce.com.
• Hands on Experience in creating Custom Objects, Custom fields, Pick List, Data management, Forecasting, Page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation and various other components as per the client and application requirements.
• Proficient in setup, customize and deploy to salesforce.com, perform hands on customizations using Apex, Visualforce, S-controls, custom reports salesforce.com Web services API and train sales users.
• Proficient in generating triggers, Apex Visualforce Pages, Visualforce Classes using APEX/JAVA Scripting & Experience in writing APEX classes and triggers for customized functionality.
• Experience in designing and implementing Access and Security configuration (Login policies, IP white listing, Profiles, permission sets, role hierarchy, sharing rules, public Groups) and user management.
• Good understanding of various salesforce editions and licenses.
• Extensive experience in analyzing organization processes, converting business processes into Salesforce.com workflows and Approval processes and configuring Salesforce.com to meet business requirements.
• Experience in Creating Email Templates, Work flows, Workflow Actions and Approval Processes.
• Experience in administering Marketing cloud and Sales Cloud (Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Administered Service cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules)
• Installed, configured, extended and administered AppExchange apps like Conga and DocuSign.
• Pro-actively monitoring salesforce organization for user licenses, feature licenses, file and data storage levels, report and advise on actions to be taken to maintain healthy org.
• Responsible for troubleshooting debugging issues with monitoring jobs and logs.
• Responsible for creating sandboxes and setup deployment paths.
• Responsible for deployments between orgs using change sets and force.com ANT migration tool
• Experience with Managing the complex data and Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
• Wrote complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience in Professional to Enterprise upgrades.
• Configured salesforce for outlook integration.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM Administration, Setup and configuration, User management, and security management, Reports and Dashboards, Monitoring and troubleshooting, Apex Classes & Triggers, SOQL, SOSL, Workflow, validation rules & Approvals, Analytic Snapshots, Custom Objects, Email administration.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Salesforce outlook Connector, Salesforce1, Force.com Migration Tool.

Force.com: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Products, Assets, Contracts, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes.

Configuration: Custom Object development: Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflows, time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields, Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench.

Web: HTML, CSS, JavaScript,XML,AJAX.

Tools: Visual Studio 2015, Tortoise SVN, Bit Bucket, MS Office, Visio 5.0

Languages: Java, Apex, Visual Force (Pages, Components & Controllers).

Packages: Conga, Docusign.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based ‘Force.com Eclipse IDE Plug-in’ tool and Visual force technology.
• Developed APEX triggers, classes, Visual Force pages.
• Used Conga merge for document generation app to create word and excel documents, attach it as a part of email communications.
• Created and Customized the Dashboards and Reports with Salesforce PRM.
• Used Agile methodology to achieve high performance.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Performed data migration into salesforce application using apex data loader through CSV files.
• Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages.
• Developed workflow rules and triggers using Apex for updating Users based on Location records.
• Developed Apex class and trigger to format phone/fax/zip code in account object.
• Created User Interfaces using HTML, CSS and JavaScript.
• Extensively used REST APIs for integration between salesforce and on premise systems.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Developed mapping in multiples schema databases to load the incremental data load into dimensions.
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard.
• Involved in UNIT testing and Integration testing.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Conga Composer, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse,Force.com IDE.

Confidential, Atlanta, GA

Salesforce Developer/Admin

Responsibilities:

• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Interacted with various Business users forrequirements gathering.
• Developed variousCustom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented customCascading Style Sheets (CSS)for Visual force pages.
• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on the Organization hierarchy requirements.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Developed severalCustom Reports&Dashboardsthat are used by Business user and Managers.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Written Apex Test classes to Unit Test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production.
• Worked on REST/SOAP Web service to integrate sales force with third party systems.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Experience with understanding debug logs and solving bugs and also modifying the existing systems as per the user’s and the client requirements.
• Participated in the integration of Salesforce.com CRM Creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard custom object.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.

Environment: Salesforce.com Platform, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sharing rules, Sandbox data loading, Eclipse IDE Plug-in, Security Model, Chatter, Web-To-Lead, Work Flow automation.

Confidential, Overland Park, KS

Salesforce Developer/Admin

Responsibilities:

• Expertise in Requirement gathering, Business Analysis, Design, Configuration, Customization, Documentation, Testing and Implementation of CRM applications.
• Worked on release management items i.e. component tracking, pre deployment activities, Code backup, Data backup, code migration through change-sets.
• Createdcustomer portal communityand developed visual force pages as per the business requirements and configured the portals.
• Created Triggers, Classes, batch classes for updating existing records as per business rules and utilized based coding practices.
• Responsible forCode reviewsof the application.
• Implemented visual force pages compatible toSalesforce1app using HTML, JavaScript, JQuery and bootstrap.
• Implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Created reusable custom Visualforce components which can be reused in multiple pages instead of building it in each page.
• Created Org-wide email address and used it to default the from address for email notification sent out from salesforce
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Created and used Email templates in HTML 5 and Visualforce.
• Involved in end-to-end testing and also gathering feedback from business users.
• Coordinated with multiple teams like Siebel, web Methods (Middleware), Data Migration etc. for successful releases.
• Implemented complex security & sharing model for orgs with 500+ salesforce users.
• Worked on Data migration activities using Data Loader and Workbench.
• Documented Solution Design and Technical implementation

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential, Columbus, OH

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and ApprovalWorkflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Selected and implemented Agile development practices according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Working with sales cloud process.
• Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Customized pages to fit customer needs using customVisualforcepages, standard and extensioncontrollers.
• Experience working with Force.com IDE, Workbench, and Developer Console.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Birmingham, AL

Java Developer

Responsibilities:

• Programming by Using Struts Frame Work with MVC architecture implementation.
• Analyzed the specification documents to come up with the design and classes in UML for the modules that I am involved in using Rational Rose
• Used MVC2, Session façade, Application Integration patterns.
• Configuring the Jakarta Struts Framework 1.1 and Web Sphere 4.0 Application Server.
• Developed user interfaces using JSP, CFML, JSTL, Struts, HTML, CSS, Java Script in ColdFusion 4.5.
• Implemented existing object oriented database schemas using SQL, in Oracle 9i. Also wrote stored procedures and triggers for error handling and other activities.
• Developed the servlets necessary for handling various client requests.
• Designed and developed the Entity beans required for all the database tables required for processing requests and session beans to debit and credit the account, to update the database with cheque orders etc.
• Developed XML schemas and DOM parsers for all the XML documents used for data transfer and also developed XSLT code for them.
• Designed interfaces and developed banking related J2EE web services for the application.

Environment: Java/J2EE, J2SE, Struts 1.1, XML, DOM, SOAP, Eclipse, WebLogic 8.1, Tomcat, Oracle 9i, PL/SQL

Confidential, Richmond, VA

Java Developer

Responsibilities:

• Involved in understanding of business requirements, design and development of the project.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, and sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Developed the presentation layer using JSP and client side validations using JavaScript.
• Involved in create web service call using soap and xml conversion using xslt.
• Deployed and tested the application using Web logic application server.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB, Web logic, Web service, JavaScript, Oracle, HTML, XML, Windows XP.

Confidential

Java Developer

Responsibilities:

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Designed and Developed user interfaces using HTML, CSS, JavaScript, jQuery and AJAX.
• Extensively used JavaScript for client side validations.
• Experience with input validation using JavaScript.
• Worked on design of interfaces using web services of external applications.
• Developed application based on SDLC (Software Development Life Cycle).
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed UI, which enhanced user efficiency in using the functionality defined after business analysis.
• Designed intuitive responsive web pages using the concept of negative margins and percentages.
• Experience with UI designing for open source CMSs like word press, magneto, Bootstrap etc.
• Designed cross browser compatible web pages.
• Redesigned several web pages with better interface and features.
• Worked on JSP UI Components and distributed the work accordingly to the whole team.
• Worked with JSP, Servlet, Servlet Listeners and Servlet filters technologies for developing presentation layer’s logics.
• Worked in providing Web Services by using SOAP.
• Worked with JavaScript for developing client side validations.
• Developed JSP Custom Tag by providing implementation in tag handlers.
• Deployed Web services in Apache Tomcat server.
• Implemented design patterns MVC.
• Build various database objects like Tables, Views, Synonyms, Sequences, Packages, Store procedures, Functions on DB2 database.
• Used Quality Center as bug tracking tool.

Environment: Java5, J2ee APIs, Oracle 10g, Servlet API, JSP, JSP custom tags, HTML, XML, CSS, JavaScript, AJAX, media queries, jQuery Apache Tomcat server 6.0, Ajax, SOAP, XML, Eclipse.