SUMMARY

• Over 8 years of IT experience with over 5 years of experience in the Salesforce.com CRM Platform as Developer/ Administrator and 3+ years of experience with Java/J2EE technologies.
• Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in developing Salesforce CRM App Exchange applications.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Expertise in configuring and administering Salesforce CRM environment.
• Experience in Object Oriented Analysis and Design (OOAD)methodologies like XP - Agile, Rapid Application Development Test Driven Development (TDD) and understanding of the Force.com architecture and SOA based EAI standards order to provide guidance and direction to the customer.
• Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Handled a complete data migration from Netsuite to SalesForce and set up the entire SalesForce system from scratch.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments
• Experienced in web technologies like HTML, XML, CSS, JavaScript, and SOAP
• Expert on SFDC Opportunity Management Module Functionality.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration with SDFC.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experienced in Java/J2EE, Oracle, and SQL.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Profound experience and understanding of Object Oriented Design (OOD), UML, MVC, multi-tier architectures and distributed architectures.
• Extensive experience in Java and J2EE technologies like Servlets, JSP, EJB, JDBC, JavaScript, and JMS, Web services, Java Mail, XML.
• Expertise in developing web based GUIs using Applets, Servlets, JSP, HTML, JavaScript, CSS and Java Swings, Design Recommendations for future state.
• Excellent experience in using Oracle 9i/10g, SQL Server 2000 and SQL databases and Familiar with Stored procedures, Triggers and Functions using PL/SQL and AJAX
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages and reviewing the application.
• Ability to work independently and also in a team.
• Superior analytical, troubleshooting, communication and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication and interpersonal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP, Winrunner, QC, Bugzilla, Load runner and Sand box testing

Databases: Force.com DB MySql, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008 , DB2, Java DB

Web Application: WSDL, SOAP.

Web Design Tools: Visual Studio 2010/2008/2005/2003 , SQL Query Analyser, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, Code Smith, Re Sharper

Languages: Apex, Ajax, C, C++, Java, Javascript# and VB6.0, VBScript, UML, HTML,XML, XHTML,DHTML,SQL, Perl .

Net Networking: TCP/IP, Firewalls, Network Programming

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux,Unix.

Packages: SAP R/3, ECC, MS-Office, Project, SharePoint, VISIO, Excel, Access, Infopath

PROFESSIONAL EXPERIENCE

Confidential, Columbus, IN

Salesforce.com Developer

Responsibilities:

• Involved in gathering and documenting requirements and Interaction with BA’s and Project Managers
• Administering users in (SFDC) Salesforce.com with focus on set up, profiles, roles, and teams.
• Involved in administering and developing the user registration, customer routing in the (SFDC) Salesforce.com environment.
• Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Worked with the (SFDC) Sales force to (SFDC) Salesforce functionality and automate the process for record sharing from one organization to another organization.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects. Migrated data from Salesforce to SQL Database using Data Loader Command Line
• Designed, developed and deployed Apex Classes, Controller Extension Classes to support Visualforce Pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Exposed APEX classes as Rest APIs and triggered workflows from third party applications.
• Worked on force.com sites.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed various Custom Objects, Reports, Tabs, Components and Visual force Pages and Controllers for different user profiles based on the need in the organization.
• Created page layouts, validation rules, email templates, workflows, approval processes and Case assignment rules as per the Business requirements.
• Creating and managing profiles, roles, visibility settings.
• Implemented and used Salesforce.com web services to transfer data from SAP to Salesforce using SAP PI integration.
• Used the sandbox for testing and migrated the code to the deployment instance thereafter.
• Performed user acceptance testing by conducting and leading Surveys.
• Involved in solving the Production issues by fixing the bugs.
• Provide training and support to users on how to login, access and effectively use the System.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Sunnyvale, CA

SFDC Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Developed and maintained Custom Objects, Fields, Formulas, Reports, Dashboards, Triggers, Validation rules, WorkflowsandApprovalProcesses on Salesforce.com platform
• Designed and Developed custom Visual force pages to provide customizable views capability for Partner users, with online search capability
• Developed and used JavaScript, CSS for performing validation and assigning style sheet to the visualforce page and developed HTML to create Custom Email Templates inside Visualforce page and under Communication templates section.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update,andbulk import or export of data from Salesforce.com Objects.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Performed data migration from Siebel CRM toSalesforce.com.
• Used field level security along with page layouts to manage access to certain fields.
• Migrated code from Development to Testing and to Production environments using Change Sets, Force.com IDE and Force.com Migration Tool
• Worked with web services API

Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visualforce, SOQL, Visual Studio, VB.NET, SQL SERVER 2005, Apex, Visual force, Eclipse

Confidential, Lisle, IL

Salesforce.com Developer/Administrator

Responsibilities:

• Gathered all the requirements, made them as functional points.
• Meetings with stakeholders to improve productivity and performance assurance.
• Worked on custom objects, Approval Process, Web services, Integration with Microsoft Great Plains Accounting software via third party APP (DBSync).
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed the Custom objects, Custom Fields, Custom tabs, Validation rules, Email Templates, Auto Response Rules, Assignment Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked with the (SFDC) Sales force to (SFDC) Salesforce functionality and automate the process for record sharing from one organization to another organization.
• Configured IBM Cast Iron with Salesforce cloud.
• Integrated IBM Cast Iron with Salesforce.com using web services.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
• Developed various Custom Objects, Reports, Tabs, Components and Visual force Pages and Controllers for different user profiles based on the need in the organization.
• Migrated data from .NET to Salesforce using DBSync.
• Used Dropbox to for additional Storage as Attachments for both custom and standard objects.
• Worked on Users, Profiles, Roles and Public Groups.
• Worked on sharing rules by setting an Organization-wide default sharing access level, and then grant additional access based on the Requirement.
• Implemented and used Salesforce.com web services to transfer data.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Alpharetta, GA

Salesforce Consultant

RESPONSIBILITIES:

• Interacted with various business users groups gather the requirements for Salesforce Implementation and documented the requirements, interacted with all levels of external and internal customers.
• Involved in integrating web service with Salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Participated in Weekly Change control meetings and performed application and global impact analysis. DAP Directory integration n for Salesforce .com.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, NJ

JAVA DEVELOPER

Responsibilities:

• Worked with business users in developing Change management process for converting business requirements to technical specifications.
• Assisted in analysis and design of the several modules in the Project.
• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams using Rational Rose.
• Involved in Writing the Action Classes and developing the GUI.
• Developed presentation tier using HTML, JSP, Javascript, and JSF.
• Developed client request validations and processing using JavaScript.
• Created reports using SQL queries for all issued Action items.
• Used NetBeans as an IDE and WebLogic Tomcat as an application Server.
• Involved in configuration of Data sources in Weblogic Server and involved in writing UNIX shell, Perl scripting for deployment process in AIX systems.
• Developed Unit Test case classes and tested persistence methods of the different components using JUnit framework.
• Good experience in debugging the application by running the server in debug mode and have implemented log4J API for logging purpose.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, spring 2.0/ 2.5, Web Services, Servlets, XML, WebLogic, Oracle 9i, Log4J, NetBeans IDE, CVS, and ANT Build Scripts

Confidential

JAVA DEVELOPER

Responsibilities:

• Part of the team which was responsible for designing and developing a web based application on Spring MVC architecture standards.
• Designed and developed the technical solutions for the project.
• Involved in Writing the servlets and developing the GUI.
• Designed and developed the Web-based User Interfaces, JavaScript, AJAX, JSTL, HTML and CSS.
• Used Spring JDBC API for communication and to perform various actions with the database.
• Developed crystal reports for new business needs.
• Written UI/Business validations for the owned use cases perform unit testing and integration testing of owned use cases.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: JAVA, J2EE, Spring MVC, DB2 UDB LUW, Java Script, AJAX, JSTL, HTML, CSS, Apache Tomcat, Harvest Workbench, Eclipse IDE.