SUMMARY

• Over 7 years of IT experience with above 4+ years’ experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S - controls, Standard Controllers, Custom Controllers and Controller Extensions
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, and Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in migrating and integrating data from legacy systems to Sales force using Apex Data Loader and Cast Iron.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.
• Have working knowledge in Service Cloud console with exposure to CTI adapters.
• Experience of Web-to-lead, Web-to-case, Email-to-case functionality.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in developing web based GUI using HTML, JavaScript and CSS.
• Extensive experience in integrating salesforce app exchange products like Apttus and conga composer with salesforce orgs.
• Possess complete knowledge using x-author tool to create Apttus contract templates and can create them in many languages depending on the requirement.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments
• Logs to catch Exceptions and execute Governors and Limits.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Experienced in working with different software development methodologies like Agile and Scrum.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment

TECHNICAL SKILLS

CRM: Salesforce.com

SFDC Technologies: Apex, Visual force, S-Control, Force.com Explorer, Apex DataLoader

Programming Languages: C#, C++, Java, JavaScript, SQL, Apex.

Web development: XML, HTML, CSS, Visual force.

Operating Systems: Windows 9X, XP, Vista, 7, and Linux.

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash and more.

Utilities: MS-Office Suite.

ETL Tools: Cast Iron, Informatica on Demand

Databases: Oracle 9i/10g, DB2, MS-Access 2000, SQL Server 2000/2005.

PROFESSIONAL EXPERIENCE

Confidential, Torrance, CA

Salesforce Administrator/Developer

Responsibilities:

• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created custom objects which includes lookup and master detail relationships based on business requirement
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed, and developedApex Classes, Controller Classes, extensionsandApex Triggers for various functional needs in the application.
• Designed various Web Pages inVisualForcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates inHTMLandVisualForce.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Integrated theWeb Servicesby generating the necessary stubs from theWSDLfiles for extracting the data from the home grown applications by using the home grown web services.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Part of the team that developed the call center module as a support for this project.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDES.
• Help users withChatterteams/Groups and follow application as well.

Environment: SaleForce.com platform, JavaScript, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential, Morris plains, NJ

Salesforce Developer

Responsibilities:

• Setup Salesforce.com from the ground up for 200+ users.
• Developed several Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Administrated and monitored the company’s Sales force CRM application.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Worked on Email to case Functionality.
• Worked on SalesforceCustomer Portalto provide an online support channel for Tripwire customers—allowing them to resolve their inquiries without contacting a customer service representative.
• Created Triggers on three different frames Case Comments, Attachments, Email messages and integrated them into a single frame-Custom Related list where the content was chronologically ordered.
• Deployed solutions that support customer business processes and requirements using Sales force applications.
• Worked on APEX programming with JavaScript in Eclipse IDE 3.4.
• Created contracts using X-Author tool in Apttus contract management. Designed unique contracts for different locations based on the local laws and requirements.
• Integrated Echo sign with conga composer and Apptus contracts making it easier for contract and documentation submission by agents.
• Used the managed package objects provided by Apttus to create record types and make sure each country received the specific contracts that were designed for them
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Designed custom components, used them in VisualForce pages along with AJAX for partial page refresh.

Environment: s: Salesforce.com, Eclipse IDE, Data Loader, JavaScript, Apex Explorer, Apex, Visual Force, SOQL

Confidential, Philadelphia PA

Salesforce Developer

Responsibilities:

• Discussed and analyzed the requirements with the business team and converted the requirements into detailed technical requirements.
• Preparation of design documents of various silhouette applications based on the gathered requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Packages, Visualforce Packages for various functional needs of the application.
• Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-Case, Email-to-Case to track Cases from the website.
• Created different Workflow Rules and Approvals for various campaign processes.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Project also involved implementation of sales, call center and partner relationship management.
• Evaluated Salesforce.com support module for call-center and help desk application.
• Created Visual workflows for call scripting for this Call Center module.
• DevelopedCascading Style Sheets (CSS)for creating effects inVisual force pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Maintained integration and solved any issues that rose from the informatica integration.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Extensively involved in Unit Testing using Test Methods of Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and supported the end users.

Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL, Visual Studio, VB.NET, SQL SERVER 2005, SFDC, Visual Source Safe.

Confidential, Oklahoma City OK

Salesforce.com Developer/Admin

Responsibilities:

• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created variousProfiles,Roles,and Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• DevelopedCascading Style Sheets (CSS)for creating effects inVisual force pages.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided thetrainingto Business users about the system.

Environment: Saleforce.com, Service cloud, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Confidential

J2EE Developer

Responsibilities:

• Experienced in designing and documenting the software specification, documentation and analysis.
• Designed and developed JSP pages, Servlets, EJBs.
• Validated client data using Struts Validation framework.
• Implemented Stateless Session EJBs.
• Adopted J2EE best practices using J2EE Design patterns.
• Developed the application utilizing Struts framework and MVC Architecture.
• Developed SQL queries and Procedures using SQL and PL/SQL.
• Designed and developed data access layer using DAO design pattern.
• Designed and developed connection components using JDBC.
• Worked on JUnit Test cases.

Environment: s: Java, J2EE, Stateless Session EJB, JSP, Servlets, Struts, XML, JMS, JUnit, Oracle 9i, UML, Rational Rose, JDBC, JNDI, SQL, Design Patterns.