SUMMARY

• Around 7 years. of IT experience including 5 years of experience as a Salesforce Developer involved in analysis, design,development,testing, deliveryand maintenance of CRMsystems
• Experience in SFDC Development in implementing Apex classes, Test classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Acquainted and well versed with CRM processes like Sales, Marketing, CustomerService and CustomerSupport, BusinessProcesses and recommendedsolutions to improve their processes using SFDC.User testing, and test Web service.
• Experience in realizing the business requirements to design on salesforce.com platform by designing required entities like creating Custom objects, Relationships/ Junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility and Informatica on Demand.
• Experience in development using Scrum/Agile Methodologies.
• Experience in SFDC Administrative tasks like Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience in working with Salesforce.com sandbox and production environments.
• Expertise in analyzing and documenting the workflows and functionality of existingsystems.
• Having good knowledge ofHTML, CSS and JavaScript.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Written SOQL and SOSL queries in Apex.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis,Designing, Development and Testing.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud, and Sales cloud functionalities. Strong knowledge in full life cycle project management. Experience in Integrating AppExchange Applications using Salesforce.
• Self-motivated and capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Acted as primary liaison between IT and business personnel facilitating proper understanding of the business needs and criticality of business workflow.Worked with Onshore and offshore teams.
• Gathering requirements from users and SME by way of interviews and questionnaires.
• Acted as a facilitator between users, stakeholders and IT.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Supervised project teams, including programmer, web designer, database manager, accounting and other internal project staff.
• Met regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports, AppExchange Package & Custom Application and Sandbox data loading

Languages: Apex, C, C++, C#, Java, J2EE, Visual Force

Web Technologies: HTML, XHTML, CSS, XML, Java Script

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista /

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Database: Oracle, SQL Server, MYSQL and Oracle 8i/9i/10g

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Salesforce.com Developer

RESPONSIBILITIES:

• Gathered user and functional system requirements via workshops, workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed various Custom Objects, Tabs, Components andVisual Force Pagesand Controllers.
• Developed APEXtriggers, Classes, Testmethods&Visual Force pages to implement the custom functionality. Developing API, and understanding documents using REST. Permit different data format include XML using REST/SOAP.
• Developed apexclasses to trigger the approval process, having approvers dynamically in approval steps.
• Actively involved in documenting requirements, designed UML and use-case diagrams.
• Developed and configured various Reports and ReportFolders for different user profiles based on the need in the organization.
• Modified the existing code to get data enhancements from rally to sales force.
• Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement. Assisted AppExchange for referring to several customized Apps.
• Created custom report types and dashboards.
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects, implantation of Service cloud
• Analyzed Asset, Contact data in Siebel and SFDC to ensure and maintain data quality and integrity.
• Migrationof code to the deployment instance after testing.
• Worked closely with the offshore team.
• Created field filters, formulafields, relationships and validationrules to the custom objects.
• Responsible for updating the checklist for testing sandbox environment after the sandbox refresh is done.
• Created and customized record types, managed Role hierarchy and Profiles.
• Performed the data validation to meet all test condition requirements.
• Involved in Salesforce.comApplication Setup activities and customized the apps to match the functional needs of the organization.
• Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.

ENVIRONMENT: Salesforce.com Enterprise edition, Eclipse IDE, CRM, Apex Data Loader, Apex Explorer, Apex, Visual-force, SOQL, HTML, XML, AJAX.

Confidential, San Antonio-TX

Salesforce.com Developer

RESPONSIBILITIES:

• Performed the roles of administrator, developer&Analyst and deployed Salesforce.com for Sales&Marketing departments. Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationshipdata model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Worked with several App exchange tools like Action Plans, Strike Addressverification, CongaComposer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.

ENVIRONMENT: Saleforce.com,Sales cloud,Visual Force Pages, Business Objects, Data Loader, Email Services, HTML, Siebel 8.1 and Siebel service.

Confidential, Bellevue- WA

Salesforce.com Developer

RESPONSIBILITIES:

• Performed the roles of Salesforce.comDeveloper and Admin in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, and Siebel CRM on Demand.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

ENVIRONMENT: Salesforce.com Enterprise edition, Apex, Visualforce, SOQL, SOSL, Web Services API, HTML, XML, Java Script, Cast Iron.

Confidential, New York, NY

Salesforce Administrator

RESPONSIBILITIES:

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Performed the roles of Salesforce.com Administrator in the organization.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates and field updates.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Defined lookup and master-detail relationships on the objects.
• Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies.
• Defined object and field level security.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.

ENVIRONMENT: Salesforce.com platform, Database.com, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards.

Confidential

Java Developer

RESPONSIBILITIES:

• Responsible for the development and support the intranet portal and enterprise applications also.
• Involved in Requirement Analysis, designing, development and testing of the entire application.
• Designed and developed the middleware services that meet the business by utilizing java.
• Project modeled using MVC (Model-View-Controller Architecture) framework.
• Used Dreamweaver for prototype of GUI Screens.
• Developed the application using Java and JSP1.2.
• Developed the GUI using JSP 1.2.
• Validated client side data using JavaScript.
• Used RationalRose for UML diagrams.
• Provided testing and production support.
• Configured a Server to handle requests from application users and instantiate the handler classes.

ENVIRONMENT: J2EE, JSP, Java Bean, HTML, Java script, Ant, Tomcat web server, MS visual force safe.