SUMMARY

• Over 7+years of IT experience that includes 6+ yearsin Salesforce.com CRM Platform and 1+ years on Development and Design of Java based enterprise applications.
• Exclusively worked on Salesforce CRM technology.
• Worked on Health Tracking Product, which uses a Server that reads the data from various interfaces.
• Worked closely with Business Users to enable business processes using SFDC.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App - exchange applications.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Having hardcore experience in Salesforce development with UI skills (Java Scripts / Angular JS / HTML 5 / CSS).
• Created and used Email templates in HTML and Visual Force.
• Experience in developing web based applications using Java, J2EE, Web Services, XML, SOAP and Java Script.
• Used Salesforce.com, Java, JQuery, HTML, and JavaScript to deliver well designed functionality to our product teams.
• Implemented complex visual force pages involving several static resources, CSS files, JavaScript and JQuery.
• Worked with Development and Requirement Analysts to ensure that the Test Requirements are correct and complete.
• Preparation and execution of Test Plan and Test Cases
• Reporting and prioritizing software bugs in conjunction with the Development & QA Managers
• Developing Traceability by Test Result Analysis and Defect Management
• Actively worked on Salesforce Sales cloud and Service Cloud Implementation. Hands on experience in Apex Programming, Visualforce pages development, Web service API Integration, Apex Triggers Implementation, Salesforce Configuration and Administration.
• Strong Salesforce.com development and implementation experience with end to end knowledge on Requirement Analysis, Business Processes and methodologies. Very detail oriented professional with focus on Business Impact, Project deadlines, minimizing risks and efficient delivery.
• Worked on large Salesforce CRM implementations including - Improving Sales Process, Partner Portal Implementation, Orders and Discounts, Integration with legacy systems, Call center Implementation etc.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.
• Experience in performing data migration from Legacy Systems using Data Loader.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SQL queries.
• Worked in all stages of Software Development Life Cycle (SDLC).
• Interacted with Customers for requirements elicitation and created BRD for Salesforce.com implementations.
• Trained staff and executives to use the Salesforce application system.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies and UI skills HTML, DHTML, CSS, XML, JavaScript, and J2EE.

TECHNICAL SKILLS

SalesforceTechnologies: Sales force CRM, Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, Visual Workflows.

Languages: Apex, Java, C++, ASP.Net, VB.Net, C#, Python.

Scripting Languages: HTML, XHTML, PHP, JavaScript, XML,JSP,CSS.

Database: MySQL, SQL Server, Oracle 10g /11g, and PL/SQL.

Platforms: Windows, MAC, Linux.

IDE: NetBeans, Eclipse, Visual Studio.

Software: Microsoft Office7, Microsoft Visio, Open Office.

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Sr. Salesforce CRM Developer/Administrator

Responsibilities:

• Involved in requirement gathering and implementing the new case process redesign and enforcing best practices like refactoring the existing code base and providing inputs.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads and Campaigns.
• Organized meetings with stakeholders to provide information on progress and critical milestones of the delivery and project progress.
• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales Cloud and Service Cloud.
• Accounts Management - Account Creation process (SAP - SFDC integration), Account Update process, Account Delete process.
• Contact Management - Contact Creation process, Contact Update process, Contact Delete process.
• Opportunity Management - Opportunity Creation through Internal Sales Involvement, Opportunity Creation through Accounts, Opportunity creation through Lead Conversion, Auto Renewal Opportunity through SAP - SFDC integration.
• Analyzing the requirements & preparing test documentation for the same
• Involved in preparing and execution of Functional/Regression Test cases based on SRS/FS (Functional Specification about particular feature)/Change request Specification
• Developed Apex Classes and added required functionality to Visual Force Pages
• Wrote Apex Triggers to implement business logic on the case object.
• Attended daily scrum calls to update the status, priorities and roadblocks in the project
• Involved in Creating new custom objects and fields for Special Customers.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Created permission sets for the new set of users.
• Created the Lead Assignment rules for the leads that were created as a part of Campaign.
• Actively involved in the Testing the access to various Standard Salesforce pages and visualforce pages.
• Preparation of Outbound Change set for the Deployment and ensuring all the pre-deployment and post-deployment tasks are documented.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Validating the Inbound change sets and deploying to PROD environment.
• Implemented Apex Triggers with SOQL queries.
• Implemented field level security, profiles and system audit trail setup.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and Outbound messaging.
• Used Salesforce.com, Java, JQuery, HTML, and JavaScript to deliver well designed functionality to our product teams.
• Implemented complex visual force pages involving several static resources, CSS files, JavaScript and JQuery.
• Creating Test Cases based on the Business requirement and executing the test cases.
• Identifying the defects related to the project in the Salesforce sandbox and working with Developers to fix them.
• Verifying the workflows and field updates created in the Salesforce.
• Implemented integration between Java/Dot net apps with salesforce for printing invoice records to get the hard copies from any salesforce environment and for other needs.
• Implement Java Script.
• Involved in design and Development of UI using HTML, JavaScript and CSS.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.

Environment: Data Loader, Workflow & Approvals, Reports, Custom Objects, Security Controls, EmailTemplates, Custom Tabs, Saleforce.com platform, Sandbox data loading, Eclipse IDE,Force.com, Workbench, HTML, Angular JS, CSS, Java Script.

Confidential, Millersburg, OH

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Involved in the design, development and configuration of the Project's core technology platform following SDLC processes in accordance to Beckman standards, validating system policies, architecture principles and Salesforce.com best practices.
• Designed, developed and deployed Custom Objects consisting of validation rules with effective formulae fields, Workflow rules necessary to suit the needs of the application.
• Developed Apex Classes for implementing business logic, Test Classes for unit testing and Apex Triggers for various DML events and functional needs in the application.
• Worked on merging, mapping, transformation and migration of data from different source systems into Salesforce.
• Used Developer console's debug log to catch Exceptions, debug apex script, execute Governor Limits and verified test coverage before deployment.
• Designed Web pages in Visualforce for capturing various customer enquiries and implemented logic using controllers and extensions in back end, for migrating users to different queues based on the type of customer enquiry.
• Worked on Sales Cloud Global Deployment.
• Experienced with implementation of Partner Community for Japan, China and Russia projects
• Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
• Implemented process of organizing and pricing a sales quote and standardized the process and output into a streamlined format so sales reps can provide multiple quotes quickly and easily and, most importantly, keep track of exactly what they quoted, and to who.
• Resolved critical issues and business-impacting production problems in a regulated environment with maintaining compliance with the quality of the systems.
• Created test scenarios on sandbox environment for more complex business logic and used Force.com Component Deployment Wizard for migration of data.
• Interacted with various Global Sales Operations and Business team members to gather the requirements and documented the requirements.
• Reviewed Business Requirements and Technical Specification Documents.
• Analyzed the scope of requirements, and managed requirements.
• In charge of conducting the UAT with the Business Users, and gathering feedback.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created templates, Approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Created page layouts, search layouts to organize fields, custom links and buttons, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers and configured various Reports for different user profiles based on the organization's need.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Santa Monica, CA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
• Managed security settings of the users.
• Created business rules to ensure the data integrity of the alignment data.
• Created automatic field updates via workflows.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Created Visual Force Pages to override the standard functionality of New and Edit buttons.
• Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Interacted with Business Team on day-to-day basis to translate the business requirement into functional requirements.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Automated weekly rep call reports of submitted, saved and planned calls.
• Automated weekly Synchronization report of the reps.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Created Department dashboards to provide Department Head's an overview of the reps monthly performance.
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad For Data Analysis.

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Configured and implemented Salesforce PRM portal.
• Used Force.com IDE Plug-in for Development and deployment changes/application on production.
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations

Environment: Saleforce.com platform, Apex,VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, PRM(Partner Relationship Management).

Confidential

Salesforce/Java Developer

Responsibilities:

• Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Designed various HTML Email templates.
• Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish different business needs not supported by the Declarative Framework.
• Provided user support and bug fixing activities as per the SLA.

Environment: Saleforce.com platform, Apex Language, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE, MS Excel and PowerPoint.