SUMMARY

• Over seven years of IT experience that includes 4+ years of experience in the Salesforce.com CRM platform both as Administrator and Developer and 3 years of experience in Java and Web development.
• Salesforce.com Certified Force.com Developer(Certification 2484972)
• Experience in all phases of Software Development Life Cycle (SDLC) including requirements analysis, design specification, coding and testing of enterprise applications.
• Good experience with Administration, Configuration, Customization, Development and support on Salesforce.com Platform.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Strong knowledge in querying salesforce.com database using SOQL & SOSL queries, Relationships and Lookups using Force.com Explorer.
• Used Data loader for data management in force.com platform
• Extensive experience in implementing Salesforce.com's security by using Profiles, Roles, Sharing rules.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Ability to develop and effectively leverage relationships across an organization at all levels.
• Experience with web - to-lead, Web-to case, Email-to-case.
• Good understanding of Object Oriented Analysis and Design (OOAD).
• Extensive experience in writing Apex triggers.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Experience in capturing, analyzing and documenting requirements for CRM Salesforce.com implementations.
• Experience in Web Services implementation and integration experience on Salesforce.com for Inbound and Outbound implementations.
• Involved in Unit testing, Integration testing, Regression testing.
• Excellent verbal and written communication skills with ability to present information in a focused and concise manner to diverse audiences (technical, non-technical, line, executive)

TECHNICAL SKILLS

Salesforce Tools: Force.com Platform, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects

Languages: Apex, C, C++, Java, UML

Database: PL/SQL, Oracle, MySQL

IDE: Microsoft Visual Studio, Eclipse

Tools: Apex Data Loader, Apex Explorer, Force.com IDE (Eclipse), File Zilla Client, Ms Office, Sublime Text editor

Web: PHP, JavaScript, HTML, CSS, XML, AngularJs(JavaScript framework), WordPress(CMS), SOAP, Json

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Salesforce.com Developer/Administrator

Responsibilities:

• Worked as a Web technologist and performed the roles of Salesforce Developer/Admin in the organization.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts to suit the needs of the Application.
• Worked on Creating Custom fields and generating Web-To-Leads forms and making them live on to the website. Collecting the data from the Submissions, to the Leads through the field ids.
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Created Object and Field level security to hide the critical information on the profile users.
• Created Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Interacted with Business Stakeholders to gather the requirements and Implement these requirements on Force.com Platform.
• Created newsletters and emailing them to appropriate Mailing lists using Vertical Response.
• Migrated data from csv files to SFDC using data loader.
• Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using the platform database objects.

Environment: Force.com Platform, Apex, Visual Force, Data loader, Java, Security Controls, Windows 08.

Confidential, San Diego, CA

Salesforce.com Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Resolution of production support issues raised in Salesforce
• Unit and integration testing for new requirements and get the UAT from the business owner
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Creating and working on change requests for customizing changes and program fixes
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.
• Developed the application interface using Visual Force Pages and Apex.
• Handling all the level 2 support issues pertaining to development
• Involved in distribution of tickets among teams and within the team
• Used Force.com IDE Plug-in for Development and deployment changes/application on production
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Coordinate with the administrator and business analysts for the issues requiring business analyst help.
• Developed batch classes and web service callout methods for various functional needs.

Environment: Saleforce.com platform, Apex, VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, Integration, Web Services.

Confidential

Salesforce.com Analyst/Developer

Responsibilities:

• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Implemented the requirements on Salesforce.com platform using APEX and VisualForce.
• Worked with varioussalesforce.com objects like Leads, Accounts, Contacts, Contracts, Opportunities etc
• Implemented Application Security
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed Apex Classes, Triggers, and Controller Classes for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Code migration is done using Ant Scripts
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Saleforce.com platform, Apex, VisualForce, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud & Service cloud, PRM(Partner Relationship Management).

Confidential

Java Developer

Responsibilities:

• Involved in analysis, design, development and deploying the enterprise Java components using J2EE specifications and captured the requirements of the system use cases using Eclipse.
• Involved in the design and development the presentation and web layers based on MVC Architecture (Model-View-Controller).
• Utilized the various J2EE design patterns like Front View Controller and Business Delegate to develop the business modules based on the required functionality.
• Integration with the J2EE Services layer of Unity Platform, using Spring application context.
• Introduced the Spring based architecture for the newly designed UI Infrastructure services to interact with the legacy services.
• Followed the standards of the CMMI for the risk assessment and analysis process.
• In production support work, time factor plays an important role. Handled critical call logs in less time.
• Providing project induction training to the fresher’s on the project.
• Deftly coordinate with on-site for timely deliveryof project & query resolutions.

Environment: JAVA, J2EE, JSP, PHP, JavaScript HTML, JDBC, XML, Eclipse and UML.