SUMMARY

• 8+ years of intensifying experience in multiple roles as Business Analyst, Business Systems Analyst, Scrum Master and achieved titles like Modern Analyst, Organizational Analystwith excellent understanding of various software development life cycle(SDLC) methodologies such as Waterfall, Agile, Hybrid Waterfall - Scrum framework and processeswith good domain knowledge in Retail and E-commerce, Multimedia, Banking services
• Fine knowledge and comprehension of different software development methodologies such asKanban and Scrumban,XP(extreme programming), Rational Unified Process (RUP), Scaled Agile Framework (SAFe)
• Highly-motivated, Innovative, Skilled-Listener, Excellent Negotiation, Proactive, Quick-Learning Individual
• Certified Scrum Master with immense skills in facilitating the Scrum Ceremonies, User Story Workshops,Training the teams to better understand Scrum and increase the teams overall productivity
• StrongLeadership skills in handling multiple teams and Offshore teams and ability to effectively communicate with senior management, third party vendors, technical staff and Business users to improve business value
• Excellent analytical skills to understand the Business process, functionality, cross functional requirements across various business units and translating them into requirement specifications in order to provide comprehensive solutions and understanding of project process and ability to analyze business problems and identify solutions
• Experienced in conducting As-Is and To-Be (Gap Analysis) analysis and possess strong knowledge in carrying out processes for Risk Analysis, SWOT (strength weakness opportunity and threat) Analysis, Cluster Analysis, Change Management and perform Impact Analysis to assess the change and feasibility study
• Ability to work under tight deadlines and multi-tasking to meet business objectives, scheduling meetings, negotiating and coordinating with software developers, solution architects and QA teams
• Proficient in writing user stories (INVEST format) and handling the requirement churn. Efficient at facilitating Estimation techniques such as Planning Poker, T-shirt sizing, RelativeMass Valuation and Prioritization techniques such as MoSCoW method, Kano techniques and Business Value Based
• Engaged with Product Owners to successfully break down Epics into User Stories with INVEST Technique and helped the Scrum Team finalize Tasks for Sprint Backlog using SMART Technique
• Maintained Sprint Burn-down Chart, Sprint Burn-up Chart, Product Release Chart, White Board in JIRA to keep track of the team’s progress and the team’s velocity for better estimation of the sprints
• Highly skilled in various Requirement Elicitation Techniques and analysis such as client interviewing,job shadowing, Requirements workshops, survey/questionnaire and Joint Application Development (JAD)
• A Dedicated liaison between management,development team and business users with experience in collaborating with the design, technology, compliance/legaland operations teams for optimal solutions
• Extensive Expertise in creating various artifacts includingRequest for Proposal (RFP),Business Requirement Document(BRD), Product Requirement document (PRD),Software Requirement Specification(SRS), Functional Requirement Document(FRD),Test Plan, Test Scenarios and Test cases as well as documenting project processes and procedures
• Hands on various tools such as MS Word, MS Excel, MS PowerPoint, Atlassian Jira, Team Foundation Server (TFS), HP Agile Manager and MS Project Professional for planning, tracking and managing projects
• Used A/B testing or Split Testing to understand page value and promotional effectiveness
• Evaluated the pros and cons of various features to be provided by the business based on the industry trends
• Managedrequirements and tracked defects working with HP Application Lifecycle Management(HPALM) and HP Quality Center (HPQC) and well versed in conducting various types of testing including Smoke, Sanity Testing,Regression Testing, System Testing and User Acceptance Testing (UAT)and documented performance reports
• Assisted Project Managers in preparing project plans, the Project schedules, establishing Milestones, work breakdown structure (WBS), maintained RACI chart to manage overall project risks and mitigation plans
• Maintained a structured approach in organizing requirements to ensure that critical business rules and requirements are met. Maintained a Requirement Traceability Matrix (RTM) for efficiency
• Proficient in creatingUML Modeling like Activity Diagrams, Sequence Diagrams, Use case Diagrams and BPMN
• Expertise in creating Data Modelssuch as Conceptual data model and logical data model in the form of entitiesand relationships to capture the user requirements properly in the underlying database
• Practical knowledge of Data Warehousing architecture, implementation approaches, schemas,dimensional modeling and translating the business requirements into various types of dimensions
• Cultivated experience in working with different web services such as HTML,WSDL, SOAP, UDDI, REST,Json under various architectures such as Three-Tier Architecture and Service Oriented Architecture (SOA). Involved in scripting business logic in the web methods of the web services and documenting the WebService Level Agreement (WSLA) document through the use of XML
• Experienced in working with SME’s from various business areas to identify (key performance indicators) KPI’s and (service level agreements) SLA’s for theWebsite Performance, Customer Acquisition, Lead Conversion, Customer Retention, Search Engine Optimization, CLA (call to action), CLV (customer lifetime value) and fulfillment
• Ownexcellent communication, analytical and time management skills, with capability to handle new technologies and situations and an ability to lead, manage and work in challenging environments

TECHNICAL SKILLS

Operating Systems: Windows 7,8,10,XP/Vista/Mac OS X

Modeling Tools: Rational Rose, MS Visio, Axure, Balsamiq

SDLC Methodologies: Waterfall, Agile-Scrum, Waterfall-Scrum Hybrid

Business Skills: Change Management, conflict management, Impact Analysis, root - cause analysis, SWOT Analysis, Project Planning, Project Scheduling and Project Budgeting

Requirement Management: MS Office, JIRA, TFS, Version One

Project Management Tools: MS Project, MS SharePoint Server

Testing Tools: HP QC/ALM v11.5, Bugzilla, JIRA

ETL Tools: Informatica PowerCenter, SQL Server Data Tools

Reporting Tools: Tableau Desktop, IBM Cognos, MS Office Suite, Spotfire

Languages: HTML, SQL, JavaScript, Java

IDE: MS Visual Studio, Eclipse

Databases: MySQL, Oracle, MS Access

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Senior Business Systems Analyst/ Scrum Master

Responsibilities:

• Supported multiple product teams by tracking inter-team dependencies and ensuring those were being mitigated by working with the Product Owner by maintaining a risk log and creating a plan.
• Analyzed the Business Process along with the prior project documentation for complete understanding of the project and contribute in the Business Process Model re-engineering and optimization.
• Interviewed SME’s (subject matter experts) and RMR’s (risk management representatives) in order to better understand the business process.
• Performed extensive Document Reviews and GAP analysis to get a thorough understanding of AS-IS business process model and develop TO-BE business process model and created Workflows using Signavio.
• Conducted high-level requirement gathering sessions with Business Owners, risk analyst and concerned teams for requirement elicitation via JAD sessions, Interviews and Brainstorming sessions.
• Created Business Requirement Document (BRD),Functional Requirement Document (FRD) and Request for Proposal (RFP).
• As a Scrum Master, facilitated and conducted the Backlog Grooming Meeting, sprint planningmeeting, thedaily scrum standup meeting and Scrum of Scrums.
• Supported the Product Owner and the management in creating product roadmap and KPI’s for the product.
• Ledstory writing sessionswith an aim of decomposing the scope into epics and user stories with productowners. Also, worked on the acceptance criteria for the above developed user stories.
• Facilitated prioritizationof user stories using MoSCoW and estimationusing Planning Poker techniques.
• Developed and analyzed the Sprint/Product burn down chart in order to calculate the team’s velocity and track sprint progress. This was then utilized for planning of the upcoming sprints.Used Jira to plan and track the sprints.
• Resolved impediments faced by the scrum team at the team and the organizational level.
• Developed mock-ups and wireframes along with the screen designs using MS Visio.
• Performed Impact Analysis, Feasibility Study, Cost-Benefit Analysis and Return on Investment (ROI) in order to mitigate certain risks associated with the project and project output.
• Worked with the Product Owner to partner with market research and create a comprehensive competitor analysis report and present it to the management.
• Designed data models and conducted Normalization and De-Normalization of the data as per the Online Transaction Processing(OLTP) and Online Analytical processing (OLAP) frameworks respectively for data analysis.
• Performed slicing and dicing of data marts in order to facilitate the analytical decision making process.
• Integrated various OLTP to OLAP by using Informatica PowerCenter as an ETL tool.
• Developed reports using Tableau v8.0 to communicate information using graphs, charts and other info graphical solutions to the project team.
• Performed User Acceptance Testing (UAT) in conjugation with the QA team. Also, created an error repository and assisted in creation of test cases in HPQC and scheduling manual and automated execution of those test cases through integration with HP Unified Functional Testing (UFT).
• Created Requirement Traceability Matrix (RTM) in order to track test cases and test plans.
• As Scrum Master, I facilitated the Sprint Review and Sprint Retrospective Meetings at the end of each sprint.

Environment: Waterfall-Scrum hybrid, JIRA, Confluence,Oracle 11g, MS-Visio 2013, Microsoft Azure(cloud)Eclipse IDE, Java, MS Project 2016, Informatica Power Center 9.6, Tableau 8.3, MS Office, HP Quality Center 11

Confidential, Grand Rapids, Michigan

Sr. Business SystemsAnalyst/ Scrum Master

Responsibilities:

• Worked with the business process owners in collecting their specifications and analysis, partnered with the stakeholders to define, design, develop, test and implement solutions and creating requirements.
• Gathered, Analyzed, Classified and documented the requirementsinto BRD and Use Case documents.
• Elicited requirements by identifying participants, setting up meetings and responsible for documenting artifacts.
• Leading member in JAD’s and meetings to engage business associates and subject matter experts in business planning, business analysis and business requirements definitions.
• Was involved in making as-is analysis from the very onset of project to working on deliverables.
• Worked cross-functionally across Engineering, Design, Content-Acquisition and legal teams to ensure synchronization.
• Stay abreast of new products and enhancements for credit card chip/EMV programs.
• EFT (Electronic Funds Transfer) reports and escalates to support team in case of discrepancies in EFT’s.
• Performing analysis on billing and charge types for the merchants as per the sales request on MAS(merchant accounting systems).
• Generated insights from the reports the team received from the Business Intelligence team and presented recommendations to the Product Owner and the management.
• Assessed the scrum maturity of the team and coached them to higher levels of maturity, at a pace that is sustainable and comfortable to the team and organization using a servant leadership style.
• Facilitated Backlog grooming, daily scrum, sprint planning and sprint review meetings.
• Using various techniques such as ORID (Objective, Reflective, Interpretive, and Decisional),Silent Writingand SatisfactionHistograms facilitated the Sprint Retrospective Meetings.
• Monitored the timelines, budget and target at each demo of potentially shippable product increment.
• Assist business and actuaries in devising and pricing fixed and variable pricing instruments.
• Lead Research and gathered information regarding a business problem/ opportunity.
• Helped the team to split user stories into tasks meeting the SMART criteria. Values of collaboration and agile principles and explained the team how important was to operate as a self-organizing entity.
• Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams and Sequence Diagrams. Analyzed and translated information for management and IT teams.
• Assisted in preparation of UAT test plan, Test Cases, Testing Cycle schedules and implemented them with QA Team.
• Calculated the team’s velocity and capacity, developed and analyzed the sprint burndown charts, sprint burnup charts to track the team’s progress and to forecast the team’s upcoming sprint and promote transparency. Assisted the product owner to break EPICS into User Stories using INVEST Technique.
• Used Prioritization and Estimation techniques for better time management and deliver quality results.
• Removed impediments by keeping a track and worked with collocated and distributed teams to set goals and impact measurements that align with department and companywide strategy throughout the cycle.
• Helped team to solve problems rather than provide solutions.
• Developed reports using Tableau v8.0 to communicate information using graphs, charts and other info graphical solutions to the project team.

Environment: Agile Scrum, MS Office Suite(MS word, MS Excel, MS Power Point, Outlook), java, Rest APIHTML, CSS, JAVA Script, Tableau,MS Project, MS Visio, SQL, SharePoint 2013, HP QC, UML

Confidential, Boca Raton, Florida

Sr. Business Analyst

Responsibilities:

• Interacted with business users, stakeholders, subject matter experts and evaluated solutions for problems.
• Elicited business requirements by facilitating JAD sessions, interviewing, document analysis, observation, brainstorming and having conducted sessions to create business requirement document (BRD), functional requirement specification (FSD), system requirement specification (SRS) and source target mapping (STM).
• Performed GAP analysis, root cause analysis, impact analysis and also prepared the system process maps.
• Attended sprint planning meeting, daily scrum meeting, product backlog refinement meeting, sprint review meeting and sprint retrospective meeting and updated artifacts in JIRA.
• Helped Scrum Master in solving Impediments and Dependencies faced by the scrum development team.
• Helped the product owner to gather requirements by stakeholders to form theproduct backlog.
• Actively participated along with the scrum master and product owner for keeping track of user stories and epics.
• Validated requirement churns after sprint review meeting and took feedback from product owner and stakeholders.
• Also worked as a Scribe during JAD sessions and review meetings to document various feedbacks etc.
• Acted as a liaison between management and technical teams and generated testing reports for developers.
• Created Data Dictionary and have developed conceptual and logical entity relationship (ER) diagrams.
• Worked with testing team to design and develop Test Plans, Test Strategies and Test Cases to perform UserAcceptance Testing (UAT), Graphical user interface (GUI) testing,Functional testing and Fuzz testing.
• Identified Source systems for financial data profiling of expenditure tracing and budget processes.
• Analyzed and Designed the Data Mart model using Star Schema model with Facts and Dimension table.
• Performed Data Mining in existing data and constructed SQL queries and used datamapper to map the data.
• Assisted in increasing Data Integrity by performing Data Normalization and adding data verification.
• Assisted in the implementation of Data Warehouse with data marts to address areas of business interest.
• Designed and developed all use cases and UML models using MS Visio and created Use Case diagrams, Sequencediagrams, Activity diagrams and class diagrams and used Informatica power center for ETL.
• Assisted Project Manager in developing timelines for project delivery and have assisted in managing projects in successful completion and data team in creating Snow-flakeschemas for Dimensional modeling.

Environment: Waterfall-Scrum (Hybrid), MS Project, MS office (word, Excel, PowerPoint), Bugzilla, Share Point MS SQL 2008, Tableau, Informatica Power center, Datamapper, MS Visio

Confidential, Buffalo, NY

Business Analyst

Responsibilities:

• Interacted with clients, product team to gather and define business and functional requirement.
• Analyzed complex system problems with ease, conducted GAP analysis to offer alternative business solutions for new system development and enhancements.
• Leading member in conducting JAD sessions and keep the stake holder engaged with the work process being carried out.
• Interacted with business users, stakeholders, subject matter experts and evaluated solutions for problems.
• Assist business and actuaries in devising and pricing fixed and variable pricing instruments.
• Assist customer care in problems and issues resolution.

Environment: Waterfall, J2EE, JDBC,JSP, JavaScript, MS Office, MS Project, MS Visio, HP QC,HTML, CSS, JIRA, Confluence

Confidential

Business Analyst/ Risk Analyst

Responsibilities:

• Identified for business process improvement and initiated efforts to make improvements and problem resolution.
• Involved in high-level requirement meetings with business users and SME’s to understand the requirements.
• Build credibility, establish rapport and maintain communication with stakeholders at multiple levels (external vendors, business partners and internal IT teams).
• Collaborating with stakeholders to gather requirements and creating Business Requirements Document (BRD).
• Involved in interviewing and shadowing various stakeholders and users to capture, analyze and document the Business, Functional and Non-functional requirements.
• Conduct Joint Application Development (JAD) session with stakeholders and business partners to resolve open issues.
• Performing GAP analysis and Impact analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Develop use cases using UML and MS Visio for an ease with system interaction.
• Generate on-demand ad-hoc reports and dynamic dashboards, present to client for evaluation and calibration, constantly communicate with higher level authorities.
• Working closely with teams to drive real-time rule implementation and features.

Environment: Waterfall, MS Visio 2010, MS Office Suite 2010(Excel, Word, PowerPoint), Windows XP, MS Project 2010, SharePoint, Tableau 6, HPALM 11.0, HTML, CSS, Java.

Confidential

Jr. Business Analyst

Responsibilities:

• Participated in preparing the project scope and objectives.
• Expert in requirement gatherings while following various elicitation techniques for business requirements by conducting client group interviews, focused groups, workshops and online surveys.
• Prepared business requirement document (BRD) and System Requirement Specification (SRS) to provide details of each business and functional requirement, development and implementation plan of these requirements, timelines.
• Assisted in developing the project deadlines/deliverables/strategies to effectively manage projects.
• Prepared and maintained the Requirement Traceability Matrix (RTM) to record the business and functional requirements.
• Prepared use case diagrams and description documentation based on the analysis, and obtained approvals from the clients.
• Prepared Mockup screens with the help of UI components using wireframes for testing the front end.
• Prepared activity diagrams on MS Visio to better understand the flow of activities along with the timelines.
• Coordinated with project stakeholders to track the progress of the project, update status and lead review meeting to ensure that schedules and deliverables are met.
• Coordinated and controlled change request for the clients by conducting impact and cost analysis, prioritizing and mitigating changes.
• Managed the contents using SharePoint 2007.
• Tracked defects using HPALM.

Environment: Waterfall, MS Visio 2010, MS Office Suite 2010(MS Excel, MS Word, MS PowerPoint), Windows XP, MS Project 2010, SharePoint 2007, HPALM 11.0, HTML, Java Script, CSS, Java, MS SQL server

Confidential

Jr. Java Developer

Responsibilities:

• Extensive Involvement in understand Business requirements from BRD and functional requirements from FSD.
• Was a part of the development team for developing low level design for features such as Document creation, Container creation.
• Participated in assignments developing UI pages using JSP, HTML, CSS and JavaScript technologies in DBMS.
• Involved in drawing the UML diagrams such as use case diagrams, class diagrams and sequence diagrams using Rational Rose.
• Deployment of the application in the Web Logic Application.

Environment: Waterfall, HTML, JSP, CSS, Ajax, Eclipse, MS Visio, MS Project and SQLEducation: Bachelor of Technology in Computer Science.