SUMMARY

• Over 7 years of experience as CRM consultant and Business Analyst/ADM on Force.com platform.
• Worked on gathering User Interface, Business Requirements and expectations from SMEs.
• Extensive experience in documenting the Business Requirement based on the needs.
• Proficient in creating, maintaining and versioning detail production - level design specifications.
• Experience in analyzing the requirements for integrity checks and optimized approach.
• Proficient in Data Migration from legacy applications to SalesForce using Data Loader Utility.
• Extensive experience using Salesforce.com for creating Roles, Profiles and Page Layouts.
• Working experience in maintaining the functional areas of standard and other Custom Objects.
• Working expertise in creating Workflow and Approval processes based on the requirements.
• Expert in creating Reports and Dashboards on a timely manner for presentation.
• Provided regular status reports to project manager to measure the progress on large and small tasks.
• Worked as a liaison between the client and the technical team to advice on the project details.
• Adept knowledge of systems design and technical concepts to communicate effectively.
• Experience in Data migration of legacy system to the Salesforce application with Data Loader.
• Worked on Integrity checks of the data from the legacy system prior and post production.
• Experience in writing Test Cases based on the requirements and complexity for the UAT.
• Worked on delivering the pitch for the UAT for the Test Cases and approach.
• Designed training manuals for individual applications for the Production releases.
• Involved in SIT and UAT to test the developed application and functionality in the SDLC.
• Involved with the customers directly to resolve issues related to the application.
• Involved in Client calls on various instances like problem solving and alternate workarounds.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, S-Controls, SOQL, SOSL, Triggers, Custom Objects, Data migration, Record Types, Workflows, Web service Integration and Force.com IDE

Design Tools: Microsoft Visio, PRPC, Microsoft Project 2007, Rational Rose

Databases: SQL Server 2008/2005, MySQL, MS Access

Internet technologies: VB Script, Java Script

Operating System: Windows 95/98/NT/2000/XP/Vista/7, Mac OS X

Web Technologies: HTML, XML, ASP.NET

Multimedia: Adobe Photoshop, Adobe Flex, CorelDraw, Jasc PaintShop Pro

Other Applications: MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, IL

Onsite Lead Coordinator

Environment: Salesforce

Responsibilities:

• Worked on gathering requirements with the client and processed the same to the development team.
• Created various types of Reports like Summary Reports, Matrix Reports and Tabular Reports.
• Worked to Setup report folders for authenticated users based on their profiles (permissions).
• Worked on enhancing the existing VF pages to add new functionality.
• Created Roles and Profiles for users and worked on Security controls and shared settings.
• Implemented field level security, profiles and audit trail setup for users.
• Developed workflows and approval processes for standard and custom objects for the application.
• Involved in System Integrated Testing and User Acceptance Testing phases for the application.
• Felicitated to coordinate the internal applications of the organization in Salesforce for the clients.
• Provided solutions for the issues post Production and also coordinated with development team.
• Provided Production-Support when in need by directly interacting with the clients.
• Provided Online Support to the users with a solution in time based on the raised tickets.
• Worked with the client to create the enhancements for the applications post-production.
• Worked on developing fragments of code for the enhancements of the application.
• Interacted with Salesforce.com Premium Tech Support team to resolve the issues.
• Scheduled calls on a daily basis for issues from the clients and worked with the development team.

Confidential, NY

Business Analyst/ Salesforce.com Consultant

Environment: Salesforce

Responsibilities:

• Expertise in preparing the documents pertaining to each entity according to the business use.
• Worked on mapping data which was migrated from CMS to Salesforce.
• Proficient in analyzingand gathering system requirementsthrough interaction with clients.
• Experience in testing the requirements at each phase of the development.
• Proficient in Reporting the discrepancies in the requirements when it is developed.
• Involved in writing the test scripts for the requirements of the major releases.
• Performed the System Integrated Testing and User Acceptance Testing for application’s functionalities.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Involved in support with issues relating to the requirements which are live in Production.
• Provided support with changes in the Workflow Approvals, Page layouts, Triggers and VF Pages.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM.
• Involved in designating access to the applicable user within the user hierarchy.
• Mapped data sources using Apex Data Loader and loaded data into the application.
• Involved in preparation of the Training Manual for the application releases for the organization.
• Involved in Client calls for analyzing issues and problem solving approaches.

Confidential, NY

Business Analyst/ Salesforce.com Consultant

Environment: Salesforce

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Involved in preparing the complete documentation of the whole work flow for Salesforce.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Worked on Business processes streamlining and processes re-engineering.
• Provided technical architecture of the target platform, with all interfaces.
• Identified the need of third party tools, required number of licenses and users.
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Created user Roles and Profiles, security controls and shared settings.
• Implemented field level security, profiles and audit trail setup.
• Coordinated and maintained Off-shore development team.
• Generated reports like standard, summary and matrix for quarterly and half yearly sales.
• Involved in preparation of the Training Manual for the releases.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Confidential, NY

Business Analyst/ Salesforce.com Consultant

Environment: Salesforce

Responsibilities:

• Worked on various Standard and custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Page layouts, Custom tabs for the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support VisualForce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Integrated the Web Services for extracting the data from third party internal systems to display in the pages of salesforce.com.
• Developed dynamic salesforce.com VisualForce pages using Apex and AJAX tool kit.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created various Reports (summary reports, matrix reports, tabular reports) to assist managers to better utilize Salesforce and configured various Reports and for different user.

Confidential, Irving, TX

J2EE Developer

Environment: Salesforce

Responsibilities:

• Involved in thedevelopment of User interface by using the Struts Frame Work.
• Involved in thedesign of type beans to be used like session and MDB.
• Designed Use case, sequence, control flow and Class diagrams.
• Involved in the development, testing and enhancement of fast packet related products
• Involved indesign of the database for user interface for reporting purpose.
• Involved in development ofMACD(Move, Add, Change and Delete Line Item) on orders, andSODGF(Sales Order Data Gathering Forms).
• WrotePL/SQL functions and packages to generate order and quote reportsbased on various criteria.
• Developed Reports usingJSP, XML,XSL and XSLT
• Used SunDOM Parserto parse an XML.
• Developed various methodologies for Encryption-Decryption of sensitive user information.

Confidential

Software Engineer

Responsibilities:

• Involved in developing prototypes, integrating systems, engineering product to a detailed design specification.
• Involved in designing phase of user interfaces for the applications.
• Used Java Bean components to capture business logic.
• Made use of Toad to create/modify database schema, used simple SQL queries.
• Involved in developing prototypes, integrating systems, engineering product to a detailed design specification.
• Designed and developed Presentation layer using JSP/Servlets and client side validations using JavaScript.
• Writing procedures and Packages for Report Generation using Oracle as Database.
• Responsible for Testing - unit testing & integration testing using JUNIT.

Confidential

Database Analyst

Responsibilities:

• As a database analyst I had to manage and organize electronic data according to corporate data administration.
• Policies and standards had to be met in order to ensure that the information needs matches with the users.
• Managed and organized the information to ensure share -ability, coherence, availability and quality.
• I had to work with simple SQL queries for formulation of data.
• Involved in C and Java Programming languages for understanding the needs in the application.
• Testing of various modules and as well the application as per the test Suites.
• Involved in the debugging, testing and designing of database.