SUMMARY

• A Certified Salesforce.com consultant with 8+ years of experience on Salesforce/Force.com technology.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Technical knowledge about Salesforce lightening Schema Builder, App Builder, Lightning Components and Lightning connect.
• Involved in Analyzed, planned and implemented various aspects of business requirement.
• In - depth understanding of SFDC CRM business processes.
• Strong knowledge of Sales, Marketing, Service and Support Automation.
• Developed Lightning Components, Apex classes, Controller classes, Apex Triggers and Visualforce Pages on Force.com platform to customize application according to the functional needs.
• Expertise in Apex to implement the complex business logic within Governor Limits.
• Good experience on SOQL, SOSL, Custom settings, Schedule Apex, Batch Apex.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experienced in data migration from Legacy Systems using various data migration tools.
• Having a good knowledge on Web to leads, Email to case, Web to case, Assignment Rules, Customer and Partner Portals, Community, AppExchange.
• Ability in Creating Profiles, Roles, Users, Tasks and Actions, Dashboards, Reports, and Validation Rules.
• Extensive Experience in Salesforce Integration with in house legacy systems using Web services API like Rest, Bulk and SOAP and third party tools like Cast Iron and Informatica-on-Demand.
• Experience in Salesforce Integration with in house legacy systems using Web services API like Rest and SOAP.
• Experienced in web technologies like HTML, XML, CSS and JavaScript.
• Experience in Data Migration, Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting using ETL tools like Apex Data Loader,Informatica Power center and Informatica On-Demand.
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
• Excellent Work ethics, Self-motivated, Quick learner and Team oriented. Continually provided value added services to the clients through thoughtful experience and Excellent Communication Skills.

TECHNICAL SKILLS

Salesforce: Salesforce CRM, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components,Batch Apex, Apex Email Service, Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Import Wizard, Data Loader, Force.com Excel Connector, Cloudingo, MavensMate, Developer Console, ANT Migration Tool

Integrating Tool: Apex Data Loader,Informatica Powercenter,CRM Fusion Dupeblocker, CRM Fusion Peopleimport, Informatica On-Demand,APTTUS CPQ

Programming: Apex, ASP.Net, C, C++, Python, Java

Web Technologies: HTML, XHTML, XML, CSS3, AJAX, IBM WebSphere, Java Script, WSDL,SOAP API, REST API

Database: Oracle 8i/9i/10g, SQL Server 2005/2008,MySQL

Operating systems: MS Windows 98/2000/XP/Vista/7, Microsoft Windows Server 2008 R2, Linux Ubuntu 11.10, Mac

Other tools: MSVisio, MS Project, JitterBit, Apache Tomcat

PROFESSIONAL EXPERIENCE

Confidential - The Woodlands, TX

Lightning Developer/Sr. Salesforce Developer

Responsibilities:

• Gathering business requirements, designing appropriate solutions, implementing solutions in Force.com platform, enhancing Sales processes in highly dynamic agile environment.
• Developed several Lightning components, Global actions, process Builders and object specific actions.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Tested Apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.
• Componentizing the application flow and created lightning templates which are reusable.
• Worked on Journey Builder, Email Studio and Mobile Studio of salesforce marketing cloud (ExactTarget) to configure the customer journey with the company.
• Automated Service Email Process for customers using Marketing Cloud.
• Developing visualforce pages, complex apex classes and triggers based on business requrements.
• Successfully developed products and pricing for the quoting system.
• Partnering with UK product team, developed workbooks to create accurate data movement from Oracle to the new Apttus environment which created a more streamlined and efficient product development.
• Responsible for APTTUSCLM configuration and Customization.
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.
• Implemented custom and standard territory management for salesforce.com instances.
• Implemented Targeting Tool for sales team.
• Worked on Web Service Callouts for creating and updating data in Oracle EBS.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL and SOSL.
• Implemented visualforce pages with custom controller,standard controller, controller extension and standard set controller.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Implemented Lead Nurturing for marketing team.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Involved in data mapping and data Migration from Oracle database to SalesForce.com and Migrated leads, accounts and contacts to the Sales Cloud with help Jitterbit.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Used Field-level Security, Profiles and Audit Trail Setup to ensure that protected data is only shared with authorized persons as per Federal regulations.
• Implemented Docusign App Exchange Application.
• Deployed and Configured Chatter Usage Dashboards to keep track and generate reports and dashboards for high ranked users inside organization.

Environment: Apex, HTML,CSS, JavaScript, JQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com,, Service Now Tool, Force.com IDE, Sublime text.

Confidential, San Diego, CA

Sr Salesforce Developer

Responsibilities:

• Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Visualforce pages, components for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Involved in two-way data integration between SQL Server and Salesforce using .Net web Service.
• Involved integration of their legacy system with Salesforce CRM through web services based on BULK API
• Implemented a functionality to accommodate UK as a part of an existing EMEA Process.
• Working on Veeva Implementation project.
• Worked on SFDC platform implementing Veeva by customizing standard salesforce.
• Responsible for configuring Veeva CRM application to meet customer’s need.
• Project estimation for consolidating data from multiple sales teams within Veeva and creating a single version of customer record in Veeva.
• Worked on Salesforce portal to stabilize the existing system by enhancing - restructuring the APEX code.
• Worked on several DocuSign documents used by various business teams.
• Worked on setting up Hoopla AppExchange application which helps derive better sales via gamifying the process.
• Helped the team to get Org wide test coverage above 90%.
• Worked on Inside Sales and Demand Tools App-Exchange applications to make Salesforce.com instance effective.
• Implemented Marketo in detail to setup for users in such a way those campaigns help users to evaluate each marketing activity.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.
• Understand customer requirements from Functional requirements and CPQ Solution design documents. Identify end to end functional flow of out of box functionalities of CPQ.
• Coordinated with cross-functional teams located onsite and offshore.
• Managed with vendor partners and formulated optimal solutions for integration.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.
• Configured Service Cloud for internal support agents for case support.
• Worked on Call Center Software Administration and Salesforce.com Integration Support (CTI).

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales Cloud and Service Cloud.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Strong experience in implementing MVC with Salesforce.com.
• Provided possible solutions related to Partner portal to enhance the existing functionality.
• Implemented Single Sign-On (SSO) in multiple Salesforce instances.
• Developed UI using CSS, HTML tags, Visual force components and used JavaScript for front-end validation.
• Worked on Marketo to automate and measure demand generation campaigns that generate more high-quality sales leads.
• Integrated Force.com with Salesforce 1 and Mobile Apps.
• Use various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Worked with Visualforce Controllers (Standard, Standard List, Custom, and Extension).
• Implemented Web-to-Lead and converted Lead to Account.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Prepared data mapping document to map source and target system fields.
• Used Dataloader to bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments.

Environment: Saleforce.com Platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE, Excel

Confidential - Phoenix, AZ

Salesforce Developer

Responsibilities:

• Componentizing the application flow and created templates which are reusable.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, visualforc pages, components for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Involved in two way data integration between SQL Server and Salesforce using .Net web Service.
• Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
• Implemented custom logic for Lead assignment for sales team.
• Implemeted Single Sign on project.
• Involved integration of their legacy system with Salesforce CRM through web services based on BULK API.
• Worked on InsideSales and Demand tools App-Exchange applications to make Salesforce.com instance effective.
• Implemented Marketo in detail to setup for users in such a way those campaigns helps users to evaluate each marketing activity.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.
• Recognized SF.com usage problems and produced optimal solutions.
• Coordinated in cross-functional teams.
• Managed with vendor partners and formulated optimal solutions for integration.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.
• Implemented Service Cloud for customer support that includes Case management, Entitlement and service contract, Knowledge base, etc.
• Configured Service Cloud console for internal support agents for case support.
• Worked on Call Center Software Administration and Salesforce.com Integration Support (CTI).

Confidential, Irvine, CA

Salesforce Developer/Administrator

Responsibilities:

• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Automated Sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Managed company's Phase III project implementation of Marketing Automation, complete with Auto task creation, Workflows, Scoring and Lead nurture programs, Sales Insight interesting moments, and Web form/landing Page creation.
• Developed various Custom Objects, Tabs, Entity-Relationship Data model, Validation rules, Components and Visual force Pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript, WSDL, and SOAP.
• Used Force.com IDE to create, modify, test, and to deploy Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Force.com IDE, Apex data loader,Saleforce.com platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE,Excel.