SUMMARY

• 7+ years of IT experience as a Business Analyst/Admin on Force.com platform with 6 full life cycle implementations.
• Worked on gathering User Interface, Business Requirements and expectations from SMEs.
• Extensive experience in documenting the Business Requirement based on the needs.
• Proficient in creating, maintaining and versioning detail production - level design specifications.
• Proficient in Data Migration from legacy applications to SalesForce using Data Loader Utility.
• Working experience in maintaining the functional areas of Standard and other Custom Objects.
• Working expertise in creating Workflow and Approval processes based on the requirements.
• Expert in creating Reports and Dashboards on a timely manner for presentation.
• Provided regular status reports to project manager to measure the progress on large and small tasks.
• Worked as a liaison between the client and the technical team to advice on the project details.
• Experience in writing Test Cases based on the requirements and complexity for the UAT.
• Worked on delivering the pitch for the UAT for the Test Cases and approach.
• Designed training manuals for individual applications for the Production releases.
• Involved in SIT and UAT to test the developed application and functionality in the SDLC.
• Involved in Client calls as well as Salesforce Technical Support.

TECHNICAL SKILLS

Salesforce.com: Salesforce.com CRM tool including Salesforce.com Automation, Apex and Force.com Platform Apex Data Loader

Project Methodology: Waterfall, Agile

Design Tools: Microsoft Visio, Microsoft Project 2007, Rational Rose

Databases: SQL Server, Oracle, MySQL and MS Access

IDE: Eclipse

Operating System: Windows 95/98/NT/2000/XP/Vista/7, Mac OS X

Multimedia: Adobe Photoshop, Adobe Flex, CorelDraw, Jasc PaintShop Pro

Other Applications: MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, Madison, WI

Business Analyst/Admin

Environment: Salesforce

Responsibilities:

• Worked in Agile methodology framework. Sales and Service Cloud application.
• Documented the Application currently in use by Reverse Engineering Process.
• Performed GAP analysis to dig out the gaps in the Application.
• Documented the Potential enhancements, which can improvise the use of the current application.
• Created the Technical Design document to record the detail process.
• Worked with Standard objects for data cleaning and naming conventions.
• Worked on the Legacy data from SharePoint.
• Mapped the fields of SharePoint data to Salesforce fields.
• Created custom Validation Rules and formulas to increase efficiency of the application.
• Built custom Work Flow and Approval Process that suited the needs of the application.
• Built various e-mail templates for the work flow actions.
• Created Reports and appropriate Dashboards for the same and scheduled the Reports as well.
• Built the application based on the Best Practices of the Salesforce.
• Created Profiles and Roles and worked on Field Level Security to be more secured with the data.
• Mentored the User group on Best Practices of Salesforce Application and efficient ways of creation of Reports and Dashboards.
• Created various Test Scenarios and scripted the Test cases for the UAT sessions.
• Performed Manual Testing to locate issues more accurately.
• Delivered the Pitch during the UAT session and staged the approach which has to be implemented.
• Scheduled Scrum meetings to increase the efficiency of the application.
• Prepared the Design document and training manual for the entire application.

Confidential, Network, IL

Onsite Lead Coordinator/ Admin

Environment: Salesforce

Responsibilities:

• Worked on gathering requirements with the client and processed the same to the development team.
• Expertise in Document Creation for the Requirements and maintaining them up to date.
• Drafted the Technical design document for the requirements gathered.
• Created various types of Reports like Summary Reports, Matrix Reports and Tabular Reports.
• Worked to Setup report folders for authenticated users based on their profiles (permissions).
• Created Roles and Profiles for users and worked on Security controls and shared settings.
• Implemented field level security, profiles and audit trail setup for users.
• Developed workflows and approval processes for standard and custom objects for the application.
• Worked on enhancing the existing VF pages to add new functionality.
• Devised Testing Plans for Module sets.
• Performed Regression Testing on the developed / developing requirements.
• Involved in System Integrated Testing and User Acceptance Testing phases for the application.
• Felicitated to coordinate the internal applications of the organization in Salesforce for the clients.
• Provided solutions for the issues post Production and also coordinated with development team.
• Provided Production-Support when in need by directly interacting with the clients.
• Provided Online Support to the users with a solution in time based on the raised tickets.
• Worked with the client to create the enhancements for the applications post-production.
• Worked on developing fragments of code for the enhancements of the application.
• Interacted with Salesforce.com Premium Tech Support team to resolve the issues.
• Scheduled calls on a daily basis for issues from the clients and worked with the development team.

Confidential, NY

Business Analyst/ Admin

Environment: Salesforce

Responsibilities:

• Proficient in Reporting the discrepancies in the requirements when it is developed.
• Involved in writing the test scripts for the requirements of the major releases.
• Experience in testing the requirements at each phase of the development.
• Performed the System Integrated Testing and User Acceptance Testing for application’s functionalities.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Used the Custom Reports to create Dashboards to suit the Users needs.
• Involved in support with issues relating to the requirements, which are live in Production.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM.
• Provided support with changes in the Workflow Approvals, Page layouts, Triggers and VF Pages.
• Involved in designating access to the applicable user within the user hierarchy.
• Worked on mapping data that was migrated from Siebel to Salesforce.
• Mapped data sources using Apex Data Loader and loaded data into the application.
• Involved in preparation of the Training Manual for the application releases for the organization.
• Involved in Client calls for analyzing issues and problem solving approaches.

Confidential, NY

Business Analyst/ Admin

Environment: Salesforce

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Involved in preparing the complete documentation of the whole work flow for Salesforce.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Worked on Business processes streamlining and processes re-engineering.
• Provided technical architecture of the target platform, with all interfaces.
• Identified the need of third party tools, required number of licenses and users.
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Created user Roles and Profiles, security controls and shared settings.
• Implemented field level security, profiles and audit trail setup.
• Coordinated and maintained Off-shore development team.
• Generated reports like standard, summary and matrix for quarterly and half yearly sales.
• Involved in preparation of the Training Manual for the releases.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Confidential, NY

Business Analyst/ Admin

Environment: Salesforce

Responsibilities:

• Worked on various Standard and custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Page layouts, Custom tabs for the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support VisualForce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Integrated the Web Services for extracting the data from third party internal systems to display in the pages of salesforce.com.
• Developed dynamic salesforce.com VisualForce pages using Apex and AJAX tool kit.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created various Reports (summary reports, matrix reports, tabular reports) to assist managers to better utilize Salesforce and configured various Reports and for different user.

Confidential

Salesforce Admin and DBA

Environment: Salesforce

Responsibilities:

• Trained to work under the configuration aspect of Salesforce.
• Involved in designing phase of user interfaces for the applications.
• Involved in developing prototypes, integrating systems, engineering product to a detailed design specification.
• Managed Users, public groups, Roles and Profiles of an Application.
• Worked on Custom objects and fields.
• Built VF email templates to facilitate the workflow actions.
• Built Custom Report Types and versioned suitable dashboards.
• Built Custom Workflows and suitable Workflow actions and field updates.
• As a database analyst I had to manage and organize electronic data according to corporate data administration.
• Policies and standards had to be met in order to ensure that the information needs matches with the users.
• Managed and organized the information to ensure share -ability, coherence, availability and quality.
• I had to work with simple SQL queries for formulation of data.