SUMMARY

• Seasoned Business Systems Analyst with 8 years of experience.
• Experienced in all phases of the Software Development Life Cycle (SDLC) and Systems support.
• End to End implementation experiences including Defining Scope, Risk Analysis/Impact Assessment, Requirements gathering, interviewing stakeholders, documentation and supporting project management activities.
• Experienced in methodologies including AGILE, Rational Unified Process (RUP) and Waterfall
• Well experienced with business artifacts including BRD, SFD/FRS and Testing Artifacts.
• Experienced organizing JAD sessions.
• Proficient in UML including Use Case/Activity diagramns and Business Process Modeling.
• Extensive experience supporting Master data and Transactional data.
• Expert in EDI transactions in Healthcare and Life Sciences domains.
• More than 2 years of experience providing training on Mainframe systems, Master Data and EDI.
• Experienced working with Data Warehouse and Data Marts.
• Expert with Data Analysis, Data Mining and Data profiling.
• Worked with BI tools including Cognos and Tableau.
• Experienced with Web Content Management
• Experienced with Revenue Management applications.

TECHNICAL SKILLS

• Model N
• ODS
• Cognos
• TOAD
• SAP
• SQL
• T - SQL
• EDIFECS - SpecBuilder
• Doors
• MS Office
• MS Visio
• UML
• MS Project
• JIRA
• Rational Rose
• RequisitePro
• ClearQuest
• HP ALM
• Dream Weaver
• Adobe Photoshop
• Flash
• Business Objects
• XML
• HTML
• CSS
• UNIX
• Dreaweaver
• Frontpage
• VB.NET
• ASP.NET
• PL/SQL
• Java
• Access
• HP Quality Center
• Rational Quality Manager
• Ultraedit

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Business Systems Analyst

Responsibilities:

• Support multiple Business Units while supporting multiple business systems.
• Active team member within Pricing Support and Demand Planning teams.
• Support Master Data, Direct sales, Indirect Sales (Chargebacks), Demand planning and Pricing.
• Document Functional requirement specifications (FRS) for existing and new business systems.
• Document Impact Assessments for change requests. Manage change request process.
• Document Test plan, scenario and conduct System Testing and User acceptance testing (UAT).
• Monitor data channelled through various interfaces for completeness.
• Monitor daily scheduled jobs and dataflow statuses for Sales and Master data.
• Manage Customers, Products and Sales data through ETL process.
• Create xml, x12 format files for data uploads.
• Support EDI 844, 849, 852 and 867 transactions.
• Manage, support and test setup of new customers on EDI platform.
• Investigate missing data in daily transmissions and coordinate re-transmissios.
• Extract Inbound/Outbound data, conduct data profiling and load data into other systems.
• Investigate data load errors, data unavailability errors and follow through to identify issues.
• Coordinate mass data cleanups.
• Coordinate managing Master and Transactional data in SAP.
• Manage intranet web content and revenue management portal.
• Create monthly reconciliation reports business.
• Build and analyze Cognos reports.
• Involve and provide support for SOX audits and compliance.
• Develop Knowledge Management process to ensure accuracy of knowledge base.
• Involved in ServiceNow - ADAM implementation project. Implemented Change Management Process; Manage living system docuemnets in ADAM.
• Lead the EDI Resubmission project - Tested and Implemented project successfully.

Environment: Model N, TOAD, ODS, VMI, WIPP, EDI, TIBCO, SAP, Cognos, XML, SharePoint, ServiceNow - ADAM, SAMI, Ultraedit, AIX

Confidential, Springfield, OH

Business Systems Analyst

Responsibilities:

• Documented existing and New Business Rules, Processes and Workflows for Rules engine automating processes of Lender Processing Systems (LPS).
• Interpreted business, compliance and financial needs of business per client’s and business partner’s contracts and industry regulations.
• Managed updates to databases and subsystems, including production implementation and testing.
• Provided Production assistance and support, and resolve system issues.
• Determined testing requirements involving databases and subsystems.
• Developed plans for Project tasks including scheduling and coordinating activities for other team members.
• Created dashboards and relational joins for data analysis and sharing in Tableau
• Anticipated issues, developed contingency plans and recommend solutions.
• Supported established standards, system updates and testing.

Environment: LPS - Lender Processing System, Tableau 9.1, TrackAll, SmartFlow, .Net, XML, HP Project Management, MS Visio, UNIX

Confidential, West Sacramento, CA

Sr. Business/Test Analyst

Responsibilities:

• Analyzed legacy system documentation, file and record formats, system flow charts and other information to develop a comprehensive depiction of the existing environment as it relates to HIPAA.
• Involved in Security Impact Analysis (SIA) and Risk Analysis (RA).
• Analyzed enhancements to be made to MMIS System and supporting applications.
• Gathered Business Requirements. Documented functional requirement specifications and supporting documentaion.
• Organized and hosted JAD sessions to identify the business flows and determine the impact on current and proposed systems.
• Documented Business Requirement Documents (BRD), and Functional Requirements (SFD).
• Worked on EDI transactions including 837, 835, 276/277, 270/271.
• Extract Inbound/Outbound transactions from mainframe system to conduct Data Analysis.
• Experienced creating and submitting claims including Paper, Electronic/Online/Batch, Real-Time and POSL as provider, and tracking and managing claims as Payer.
• Managed Master Data for both projects, required for Claims processing and testing.
• Created TARs (Transaction Authorization Request) for all Claim types and Transactions.
• Managed Case Management Information Systems (CMIS) web content.
• Analyzed the existing claims processing systems to identify changes within sub-systems.
• Designed Test Data sets for Iterative testing of functionality of various transactions.
• Ensured that thorough, effective and organized test process were implemented and delivered
• Analyzed results of System and regression testing and held meetings with Client and Management for Project closure and Sign off Process.
• Trained over 40 analysts on EDI Transactions and Master Data in MMIS System.

Environment: Mainframe, COBOL, DOORS, MS Visio, MS Office, JIRA, Rational Quality Manager, EDIFECS-SpecBuilder, Slickedit, BeST, EDMS (Cloud data), SURGE

Confidential, Dallas, TX

Business Systems Analyst

Responsibilities:

• Gathered business requirements by driving user-group meetings and working with various global, cross-functional teams.
• Analyzed and authored Business Requirement Document (BRD), Specific Functional Design (SFD) and Technical Requirement Specifications.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Worked on EDI transactions to identify key data set elements for designated record set.
• Interacted with Claims, Payments and Enrollment teams analyzing and documenting related business processes.
• Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements.
• Communicated and collaborated with developers and subject matter experts to define various scenarios required for Product Testing.
• Worked with Subject Matter Experts (SME), project team members (business and technical), to define technology application for the business and system requirements. Also worked with the QA Team Lead to develop QA standards and ensured compliance with all regulatory requirements.
• Checked all messages/transactions for compliance with ANSI X12 4010 formats
• Prepared UAT Materials and Test Cases to include proper coverage of Testing of Major enhancements.
• Interacted with the users and logged defects.
• Acted as a Subject Matter Expert on Application knowledge for preparing training presentation, Quick Reference Guides and assisting with any issues/questions that arose from training.

Environment: MS Office, MS Visio, UML, Rational Rose, Requisite Pro, Clear Case, Rational Clear Quest, HP Quality Center, Mainframe Systems, SpecBuilder.

Confidential, Louisville, KY

Business Systems Analyst

Responsibilities:

• Performed Requirement Gathering & Analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document for the application.
• Conducted JAD sessions with PM, SMEs; facilitated interviews with end users and hospital administrators to collect business requirements.
• Conducted project kick off meetings with team members to explain roles / responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.
• Developed the project plan with assistance from the management, and included provisions for project scope changes and issues and initiated efforts to make improvements.
• Administered SharePoint for managing documents and for hosting websites to access shared work spaces and documents.
• Created GUI specifications with Page flows, page business actions and screen mock-ups.
• Planned and defined Use Cases, created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Assisted the technical team in translating application functionality into application architecture.
• Participated in the bug review meetings, updated requirement document as per business user feedback and changes in the functionality of the application.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested appropriately.
• Organized meetings to discuss outstanding issues with QA team and Technical developers.
• Wrote test scripts for User Acceptance Testing (UAT).

Environment: Tableau, SQL, TOAD, AIX/UNIX, MS Office, UML, MS Visio, DOORS, RQM

Confidential, Nashville, TN

Business Systems Analyst

Responsibilities:

• Studied the CMS regulation for reporting requirements.
• Involved in creating business processes and modeling diagrams.
• Work closely with Business Owners and Stakeholders to outline Business Requirements.
• Work with System analysts and other Technical teams to analyze and define the flow of data.
• Developed business process models to document existing and future business processes.
• Used Rational Unified Process (RUP) for streamlining the team’s development activities.
• Reviewed and analyzed data from various sources.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using rational tools.
• Designed and developed project document templates based on SDLC methodology.

Environment: Business Objects, Zachman Framework, MS Office, Word, Case wise Corporate Modeler, SQL, PL/SQl, DB2, SAS database