SUMMARY

• 8+ years of IT experience in SCM, Build and Release Management, Prod/Application Support L2/3, Release/Deployment Management.
• Telecom domain encompassing a vast knowledge in working with various proprietary billing applications of eminent private telecom clients - Confidential 
• Administration and support for SCM applications and tools such as Subversion, Build Automation System-CI-Bamboo.
• Extensive experience in developing and managing Unix Shell scripts.
• Knowledge on Ant, Maven and Jenkins.
• Trouble shooting and fixing the issues on setup, builds and releases.
• Experience in Debugging and Job Scheduling, managing and re-scheduling through TWS.
• Managing test/QA environments and ensuring the availability of them for the releases.
• Coordinate with the Marketing Department and the program to ensure that sanctioned communications to all stakeholders have been properly prepared and reviewed.
• Leading deployment and release activities and managing several teams to know the requirements. Analyzing the risk for release, mitigating it and ensuring all the projects are deployed successfully.
• Responsible for branch creation, locking the branch, giving access to the dev and coordinating for merging with devs the branch after releases.
• Good knowledge of Weblogic 10.3
• Following set procedures for investigation of issues and escalating within prescribes SLAs.
• Performing Root cause analysis for SLA breaches Confidential cluster level.
• Performing testing of the application after deployment.
• Experience on Working on Arbor Billing system and running SQL query as per the client requirement

TECHNICAL SKILLS

Build and CI Tool: Bamboo, ANT, Jenkins, Maven.

Ticketing Tools: BMC, RT.

SCM: SVN.

Database: Oracle 9i.

Application Server: Weblogic.

Database Languages: SQL, PL\SQL.

Scripting: Shell.

Monitoring Tools: Netcool, Patrol.

Job Scheduling Tools: TWS, cronjob.

Programming Languages: C, C++,Java(Core).

OS: UNIX, Windows family.

Other Tools: TOAD.

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

System Analyst

Environment: UNIX, BMC Remedy, Bamboo, RT, Jira, Microsoft Project, SVN.

Responsibilities:

• Involved in Building and Deployment of the application through Bamboo.
• Managing several teams to know the requirements.
• Leading deployment and release activities.
• Responsible for branch creation, locking the branch, giving access to the dev and coordinating for merging with devs the branch after releases.
• Manage and monitor the Weblogic 10.3.
• Creating and coordinating the Change Request’s for implementing the Change in Production.
• Work closely with QA & Dev teams to understand the domain and resolve issues.
• Ensuring the code is tested in QA before applied in Prod.
• Continuous Integration for environment readiness for releases.
• Documentation and coordination for smooth Deployments.
• Preparing DRP, SIS, lesson learned Run books for every release.
• Creating the Change Request’s for implementing the Change in Production.
• Managing environments for releases.
• Preparing Deployment Plan for every release.

Confidential, Alpharetta, GA

Analyst-Application/SW Development/Support

Environment: SQL (Oracle), UNIX, BMC Remedy, TWS.

Responsibilities:

• Responsible for maintenance for Business Direct-eBilling
• Responsible for Troubleshooting issues in Production.
• Troubleshooting unix scripts and automated daily tasks.
• Weblogic installation, new domain creation and code deployment
• Responsible for Running and Batch Processes through TWS.
• Involved in Internal meetings to discuss for the status of the application.
• Responsible for deploying the code in production.
• Working on a mission critical application with stringent SLA’s. Responsible for patch releases and deployments on weekly basis.
• Performing Sanity Morning checks.
• Responsible for Performing testing post every release

Confidential

Analyst Operations

Environment: SQL (Oracle), UNIX, BMC Remedy.

Responsibilities:

• Supporting ARBOR billing system for various bill processes required on different accounts.
• Creating PL-SQL Procedures for account adjustments for clients and maintaining them.
• Administration of backup tool ‘HP Omni back’ and ensuring incremental and full backup run successfully on daily basis. Fixing backups on their failure.
• Working on a mission critical application with stringent SLA’s. Responsible for patch releases and deployments on weekly basis. Creation of Test Cases and Performing Unit and Regression Testing after patch releases.
• Worked on Integration of BMC Remedy with IBM NetCool. Used BMC Remedy for ticketing.
• Direct interaction with the client as well as end users.
• Planned and executed decommissioning of an application along with the clients.

Confidential

Associate Database Analyst

Environment: Oracle 9i.

Responsibilities:

• Creating PL- SQL procedures for data retrieval.
• Taking backups for Retail-PT application.
• Installing and Troubleshooting RPT user based issues.
• Ensuring application availability for end user clients.

Confidential

ABAP Programmer

Environment: SAP ECC 6.0, Oracle 9i.

Responsibilities:

• Created BDC programs for all modules Like MM, FICO.
• Responsible for creating report for MM.
• Co-ordinating with Vendor team for developing Reports as per the requirements.
• Modifying, Trouble shooting and debugging of existing ABAP/4 programs