SUMMARY

• Salesforce Administrator/Developer with 9 years of experience in IT Industry.
• Salesforce certified Administrator (ADM201)
• Extensive experience in various phases of Software Development Life Cycle (SDLC)
• 4+years of experience in Salesforce Administration and Customization.
• 5 years of experiencein design, development, maintenance, and support of IBM Mainframe Applications.
• Involved in Salesforce.com application setup activities and customized the applications to meet the functional requirement of the organization.
• Excellent abilities in administering salesforce.com.
• Experience in implementing Saleforce.com Sales & Service Cloud.
• Milestones setup, entitlement setup and corresponding workflow set using Salesforce.com Service Cloud.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Customization experience on various salesforce.comstandard objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions andApproval Process.
• Expert in implementing security, sharing rules, Profiles and Permission sets at object, field, and record level for different users at different levels of organization.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Experience in Data Analysis, Data quality and Data clean up Database modelling
• Excellent MS Excel data manipulation skills using Vlookup, lookup and standard functions.
• Strong Experience in Application Analysis, design, development & enhancement and support/maintenance Mainframe projects; extensively using COBOL, DB2, JCL, JES, VSAM, CICS, MQ, ENDEVOR.
• Extensively used the toolsEndevor, CHANGEMAN, SDF, SPUFI, INTERTEST, SAR, TSO, ISPF, OPC, File Manager, FILE - AID, BMC, PLATINUM, QMF.
• Experience in Production/Customer Support, Deployment, Development and Integration.
• Involved in facilitating User acceptance testing and providing Training/Demo to Users.
• Ability to meet deadlines and handle multiple tasks, decisive with strong leadership qualities, flexible in work schedules.
• Excellent interpersonal and communication skills, technically competent and result-oriented with strong problem solving and Analytical skills.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extension, Apex triggers, Force.com IDE (Eclipse), Force.com API.

Visual force: Custom Visual force Pages, custom components.

Languages: APEX, COBOL, JCL

Web Technologies: HTML, Java Script, XML.

Databases: DB2, Oracle, MS Access, SQL, SOQL

Operating Systems: MS Windows 2000/XP, VISTA, Windows 7, IBM z/OS.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce.com Admin/Developer

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Implemented Customer Portal for various business requirements.

Confidential

Salesforce.com Admin/Developer

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Implemented Customer Portal for various business requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Developed cloud computing application using Force.com, Visualforce and Apex Languages.

Confidential

Responsibilities:

• Analysed High and low level design of the system.
• Develop new and change existing COBOL - DB2 programs covering following technical aspects.
• Correlated Queries and Joins, DB2 functions.
• Develop new and enhance COBOL-CICS-DB2 Programs covering following technical aspects.
• Utilities like IEBGENER, IDCAMS and SORT.
• Presented Proof of Concept in order to validate the feasibility and performance of the system
• Walkthrough Offshore team to understand Report and Design in order to start program development.
• Interaction with User Community and Sponsors to understand / assess the information and validate them.
• Attending project review meetings with client and users.
• Updating the completion status on daily basis.
• Facilitating User Acceptance Testing.
• Created packages in Endevor to publish new/updated programs to production.
• Performance tuning by analyzing and comparing the turnaround times between SQL and Cognos.

Confidential

Responsibilities:

• Develop new and enhance COBOL-CICS-DB2 Programs covering following technical aspects.
• Develop new and change existing BMS Maps, Handling Communication area.
• Page Scrolling, Handling TSQs,File Handling.
• Develop new and change existing Jobs using JCL covering following technical aspects
• Utilities like IEBGENER, IDCAMS and SORT.
• Preparing jobs for production as well as test regions.
• Customizing the jobs in support environment.
• Prepare Test Plan for Unit and System Testing.
• Responsible for carrying out Unit and System Testing.
• Responsible for fixing defects in UAT and Production implementation.
• Responsible for Root-cause analysis for the defects occurring in the application and providing permanent fix to these defects.
• Responsible for doing technical and functional review of new and existing programs and Jobs written by project members.
• Responsible for helping technically and functionally project members in on-time delivery of work packets.
• Conducted various trainings on COBOL, DB2 and JCL for new team members in the project.