SUMMARY

• 7 years of IT experience in Application Design & Development this includes 5 years of experience in the Salesforce platform both as Administrator and Developer.
• Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in implementation & Integration experience on Salesforce.com using Apex (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, SOSL, SOQL, WSDL, Custom Tabs, Custom Objects, Analytics and Dashboards.
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Hands on experience in force.comDevelopment by developing the presentation layer in Visualforce and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, and WebServices API.
• Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, ApprovalProcess, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.
• Expertise in maintaining the Functional areas of Data Management (Data Loader) Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities.
• Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Public Groups, Queues, Email-Templates
• Salesforce Securities - Roles, Profiles, Permission Sets, Sharing Rules, User Management,
• Expertise in developing UI Components using Visualforce components, Apex Controllers, HTML, DHTML, Java Script and CSS.
• Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML. Used Standard API for standard objects or by creating custom API by exposing Apex Classes as service.
• Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Extensive experience in developing enterprise applications using Java technologies as well as in XML, XSL, HTML, JavaScript, JQuery, JDBC and CSS.
• Extensive experience of automating complex business processes using declarative features such asworkflows, approval process, dynamic approval process, sharing rules and validation rules.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Have experience in integration using REST and SOAP Web Services.
• Have a knowledge working with Force.com IDE, Apex Explorer and Salesforce.com Sandbox environments.
• Proficient in Agile practices and Methodologies like Extreme Programming and SCRUM.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), Apex Web Services, APEX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com, Platform (Sandbox and Production), SOQL Explorer and Informatica Data Loader

Languages: Java, C++, JavaScript, JQuery, HTML, CSS, XML, SQL

App/Web Servers: WebLogic, Tomcat, Glassfish

Databases: MySQL, SQL Server 2008, Oracle

Operating Systems: Windows, Red Hat, Ubuntu, CentOS

Version control: Git, GitHub

Issue Management: JIRA, Bugzilla

Agile Techniques: Scrum, TDD, BDD

Testing Tools: Selenium WebDriver, Junit

PROFESSIONAL EXPERIENCE

Sr Salesforce Developer

Responsibilities:

• Implementing SOAP web services to get the content and display in UI.
• Integrating with JIRA of case handling with salesforce (REST API).
• Working extensively on console application with account hierarchy.
• Gathered business requirement and did a gap analysis.
• Prepared functional requirement and design documents.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Worked on middleware program in Java for data migration from legacy system to Salesforce.
• Developed APEX triggers, Apex classes for various functional needs of the application.
• Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Involved in Salesforce.com application Setup activities and customized the apps to match the functional needs of the organization.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Configured user Roles, Profiles, sharing settings, Organization-wide defaults based on updated hierarchical requirements.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Imported Accounts and Contacts data through Import Wizard.
• Imported products and price books using Data Loader.
• Worked on doing making enhancements to SFDC application required by business users from time to time.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, Validation rules on the objects and Tabs, Components and Visual Force Pages.
• Created Workflows rules, Field updates, Tasks, and Email alerts.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Created and used Emailtemplates in HTML and Visualforce.
• Worked with Salesforce.com premier support to resolve technical issues.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Apps, Validation Rules, Workflows, Email-Alerts, Roles, Profiles, HTML, Java Script.

Confidential, Palo Alto, California

SFDC Developer

Responsibilities:

• Developed APEX triggers, classes, Visual Force pages.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Created summary Reports, matrix reports, pie charts and Dashboards to assist the business team.
• Developed custom Workflows and Assignment Rules.
• Extensive experience Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Workflow.
• Experienced to maintain, enhance and create workflows and validation rules.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Loaded data through PL/SQL scripts, and as when required, created conversion maps to maintain entity relationships.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created and deployed several Reports for different user profiles based on the need for the organization.
• Involved in client interaction for discussing the workflow and customization of page layouts.

Environment: Force.com, APEX triggers, classes, Visual Force pages, Workflows, Approval Process, Validation rules, MS Excel / CSV files to SFDC, Dashboards, Custom Tabs and E-mail Services, SOQL and SOSL.

Confidential, Santa Clara, California

SFDC Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Designed Custom Objects, Entity-Relationship data model, Validation rules on the objects and tabs.
• Defined Lookup and Master-detail relationships on the objects and created Junction objects to establish connectivity among objects.
• Involved in Development and Configuration of Various Custom Reports (Tabular Report, Joined Reports, and Summary Reports).
• Created Page layouts, Search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows, and Approval Processes.
• Created Templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created Dashboard and Reports for the business users with respect to the requirements.
• Migrated data from CSV files to SFDC using Data Loader.
• Used Force.com Eclipse IDE plug-in to manage, debug and deploy Force.com applications in the Eclipse development environment.
• Implemented Field Level security for sensitive data holder fields.
• Code Apex triggers and S-Controls, created the rule based automated workflows.

Environment: Visualforce, Force.com API, and Web Services, Custom Objects, Entity-Relationship data model, validation rules, Custom Reports (Tabular Report, Joined Report and Summary Reports), Page layouts, Validation Rules, Workflows and Approval Processes, Data Loader, Eclipse IDE, Field Level security, Apex triggers.

Confidential, Houston, TX

Salesforce Admin/Developer

Responsibilities:

• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns and cases.
• Used ‘Service Now’ tool to track incident ticket statuses and history.
• Wrote Apex code to convert lead to a contact and associate the contacts with accounts.
• Implemented Email-To-Case and Web-To-Case and web-to-lead implementations
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Developed and deployed approval processes for leads conversion, opportunities and products/Assets management
• Worked on supporting Salesforce applications and handling Salesforce tickets on daily basis.
• Interacted with various teams in order to resolve those tickets on time.
• Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in the application.
• Implemented the requirements on Sandbox and Force.com IDE plug in during Eclipse and deploying it in production.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Worked on role hierarchy & sharing rules to configure visibility.
• Maintained Organizational Hierarchy created Profiles, Roles and maintained Sharing/Security for FLS, Record-level Security.
• Created and deployed several reports using force.com platform.
• Customized the dashboards to track usage for productivity and performance of business centers and their sales team.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, HTML5, Email Services

Confidential

Java Developer

Responsibilities:

• System study and requirement analysis and Documenting Requirement Specifications.
• Interacting with the system analysts & business users for design & requirement clarifications.
• Involved in the creation of sample UI prototype for the client.
• Used Connection Pooling to get JDBC connection and access database procedures.
• Was responsible for designing the tables in database.
• Used VSS repository for version control.
• Used log4j as a debugging tool.
• Involved in Java, J2EE coding.
• Testing the application manually.
• Involved in Registration Module coding.
• Used Apache Log4J logging API to log errors and messages.
• Developed XML parser for File parsing.
• Involved in writing Detail Design Documents with UML Specifications.

Environment: Java, J2EE, Struts, Ant 1.6, Eclipse 3.0, SqlServer2005, Tomcat, Log4j, VSS 2005, UNIX.