SUMMARY

• Instinctive, meticulous, and forward - thinking Senior Business Professional with sixteen years of experience in multiple areas of an organization.
• Expert in crafting plans that enhance operations, performance metrics, procedures, industry practices, and work flow.
• Possess successful, progressive experience in system development, relationship development, and organizational behavior management.
• Regarded for the ability to drive processes and motivate cross-functional teams; work well under pressure to manage and meet multiple project deadlines.

TECHNICAL SKILLS

• Salesforce.com
• Apex Data Loader
• Eclipse
• Media Maestro
• Clarity
• MS Office Suite
• MS Project
• Visio
• Assurance NM
• Assurance CM

PROFESSIONAL EXPERIENCE

Confidential, Melville, New York

Business Continuity - Disaster Recovery Specialist

Responsibilities:

• Instrumental in deploying a Confidential Assurance Cloud BCP/DR solution that will maintain all critical application playbooks for the 19 Hospitals and more than 500 outpatient physician practices
• Created and maintain the Confidential Assurance templates used to capture all required data for the recovery playbooks for critical applications, locations, department, and data centers
• Leveraging Confidential Assurance, creating and maintaining enterprise wide business continuity and disaster recovery playbooks for critical applications
• Manage full Functional Failover/Failback tests and Tabletop Reviews of the Playbooks quarterly to ensure their up to date and continued to meet business expectations to be recovered in the event of a disaster
• Maintain data imports from multiple authoritative sources ensuring that all information in Confidential Assurance is complete, current and accurate
• Analyze risk of data loss and downtime for Applications to determine the RTO and RPO of the application
• Provide on-call support to assist problem management in the response and recovery activities during times of crisis, disasters and/or other emergencies
• Perform data center site audit to determine tier designation, present load conditions, power and cooling capacity constraints.
• Results were used to identify critical deficiencies and potential downtime risks.
• Created vendor software questionnaire that is utilized by the business to evaluate vendor solution proposals prior to contract signing.
• Questionnaire reveals vendors compliance/resiliency/application standards
• Monitor all IT related Changes in Confidential Service Desk; coordinate with the Project Management Office to ensure the changes are captured in the required BCP/DR Documentation

Confidential, NYC, New York

Manager, Advanced Platform Asset

Responsibilities:

• Responsible for creating detailed workflows that include all versions of digital asset deliveries
• Administrating project documentation throughout the project lifecycle.
• Artifacts required for complex projects include the project management plan, the business analysis plan, the quality assurance plan, the architecture plan, and the ongoing support plan
• Managing multiple projects, including the distribution of Confidential content on all digital platforms, scheduling and information source systems and customizations to the core platforms
• Responsible for planning the delivery of 11,000 different packages of Confidential assets, including The Walking Dead, Mad Men, Breaking Bad, and Hell on Wheels
• Coordinating the testing of Dynamic Ad Insertion for digital day 4 assets
• Develop and maintain functional Requirement Documents, Functional Specifications, Request for Proposal, Statement of Work, Project Plan
• Managed applications including requirements gathering, design documentation, status of issues and enhancements and system monitoring
• Review application development including all aspects relating to unit testing, parallel testing, implementation and documentation
• Successfully deployed multiple releases of EplicsePlus(Advertising Campaign Manager), IDM (Internal Deal Memo), Webpac XPRESS, Media Maestro, and Rasco Ticketing System
• Prioritize outstanding defects and system problems for internal, ensuring accuracy and deadlines were met

Confidential, Westbury, New York

Technical Support Analyst

Responsibilities:

• Worked as part of a helpdesk to support over 5,000 internal end users on a Windows XP, 2000, NT desktop environment on a Novell network
• Performed second level phone support
• Monitored work queue to ensure timely completion of trouble tickets utilizing Remedy.
• Supported all Cablevision applications, e-mails and operating systems

Confidential, New York

Application Support Engineer

Responsibilities:

• Responsible for day to day administration of Salesforce.com managing a community of 4,000 unique users, 4,000 account records, 6,000 reports and dashboards, and a 1,200 record role hierarchy
• Developed and deployed five releases of Salesforce.com
• Performed testing to assure that developed products or break fixes meet design specifications and are within total quality management limits and standards
• Maintained data ensuring that all information in the system is complete, current and accurate
• Demonstrated strong design skills through customization efforts of multiple custom objects supporting new business requirements and processes
• Monitored Service Desk administration, which includes thecreation of new request areas, groups, service events, and storing queries
• Responsible for the creation and publishing of articles
• Drive changes in the service desk and knowledge tools products through regular development meetings to discuss requirements and proposed changes
• Worked closely with the Service Desk's managementstaff inresolving issues andupdating knowledge documents as necessary
• Evaluated, prioritized, and provided support for over 2,500 nationwide employees
• Demonstrated and provided excellent support through all phases of the service cycle by ensuring that SLA’s were meet and the client was satisfied with the solution