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Sr.business Analyst/scrum Management/product Management Resume

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Plano, TX

SUMMARY

  • Extensive experience in project planning, executing and implementing projects, and managing project resources and taking ownership on timely delivery of products in every sprint.
  • Develop project plans using MS Project and facilitate weekly meetings, create strategies with project team to anticipate problems, analyze solutions, clarify scope, identify alternatives, and present recommendations.
  • Good understanding on performing in depth analysis of business practices and provide recommendations on ways to improve the process.
  • Good knowledge on deployment and
  • Implementing SDLC projects with emphasis on impact analysis of Project Management Methodology, risk management, issues management, time management, financial management, quality management, monitoring and reporting.
  • Experience in handling quality with the QA team - Responsible for writing Test cases to cover overall quality assurance using Test Director.
  • Good knowledge of Ecommerce, retail industry and market place
  • Prepared user training manual for merchandising team on managing commerce assets through ATG BCC (Business Control Centre).
  • Good ability to read an API documents and understand the request / response details.
  • Serve as a point of contact for the client’s stakeholders and provided customer support in addition to team building with on and off shore agile teams.
  • Implemented project updates from the project team on a daily basis, communicate regularly project status to the program manager and reported deviations to the Program Manager about the baseline.
  • Schedules, facilitates and participates in project team meetings capturing and distributing meeting minutes
  • Good knowledge on Sales force experience. Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
  • Good knowledge working with sales and marketing teams, store solution teams for pricing, inventory and availability of the product.
  • Escalates risks to Program Manager in a timely manner to drive resolutions to the project.
  • Analyzing process to review changes made through change and problem management.
  • Facilitate pre-planned meetings, demos and daily stand ups.
  • Conducts project risk reviews and appropriate mitigation actions. Logged and tracked bugs/issues using JIRA. Jira admin, creating custom projects / schemes / fields to adapt to the different team requests.
  • Identifies creative ways to implement corrective actions in a cost effective manner.
  • Create story board of back log items in Agile and develop item according to business needs.
  • Updates Master Program project plan for assigned projects according to cadence defined by Program
  • Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Ensures successful completion of all work executed by the project team
  • Develop project plans and define project purpose, clear roles, tasks, milestones, and measures of success.
  • Monitor projects on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary.
  • Used Clarity, JIRA to review and chart work to be completed and estimated work still left unresolved by team members.
  • Experience working with retail stores, ecommerce, Digital Platform, POS, Self-service Kiosks, websites and mobile apps for promotions.
  • Experience working with 3rd party vendors for new and existing implementation and deployment.
  • Experience in various fields of IT, finance, Banking, Credit Cards, Operations Management, Process Management, Client Relationship Management, Team Management, Helpdesk, Application Support and Process improvement.
  • Experience working on SharePoint, Microsoft office suite, office 365
  • Experience in Design, Requirement Gathering/Analysis, Testing, and implementation of Business Applications, IT Operations using the Systems Development Life Cycle (SDLC).
  • Expertise in preparing artifacts like - Vision Document, Use Case Document, Use Case model, Use Case Specification, Business Requirement Document Requirement Traceability Matrix, Business Risk Assessment, and Test Cases. Perform feasibility, adaptability study and risk analysis to identify the business critical areas. Gathering requirements and creating Business Requirements Document (BRD) and Functional Requirements Document (FRD), facilitating Joint Application Development (JAD) sessions, Rapid Application Development (RAD) sessions, Disaster Recovery Plan (DRP), developing Use Cases, Test Approach, User Acceptance Testing (UAT).
  • Prepare and effectively implement process related training documents as per standards & policies. SOP/Guideline/Formats and update. Record Management of data throughout the life cycle of the project, classifying, storage, securing, retrieving, tracking and destroying or preserving records.
  • Expertise in conducting PESTLE, SWOT analysis.
  • Completed the BA certification on the guidelines of BABOK.
  • Ready to travel for work-related projects

TECHNICAL SKILLS

Operating Systems: Windows Server 2000, 2003, XP, Windows 7, Vista, IOS Mobile, Android Mobile

Environment:, Database and Tools: Oracle, Java, NP6, SMART, Service Now, SnagIt, Citrix, Mainframe, Java, SQL, ORACLE ATG, Queries, Oracle, NP6, Android, IOS, RFM (Restaurant File Maintenance), JIRA, Lotus notes, ALM, HP Quality Center

Programming Languages: XML, HTML, .Net, SQL Queries, JAVA Script

Document Processing: MS PowerPoint, MS Project, MS Visio, MS Excel, MS SharePoint, MS Project

Quality Management: Lab Testing and Laptop Load testing on Stimulators, conducting audit log checks, conducting functional testing.

Multimedia: Adobe Photoshop, SnagIt, Creatly

Methodologies/ Frame works: SDLC, JAD, Business Modeling, Use Case Diagrams, Sequence Diagrams, Activity Diagrams, Agile, Waterfall, RUP

PROFESSIONAL EXPERIENCE

Confidential, PLANO, TX

Sr.BUSINESS ANALYST/SCRUM MANAGEMENT/PRODUCT MANAGEMENT

RESPONSIBILITIES:

  • Managing and taking care of cart and checkout features.
  • Managing approaches for reducing cart abandonment.
  • Creating use stories in JIRA after requirement gathering to implement changes recommended for better customer experience related to order management, order history, preference center, password strengths and redesigning cart and check out page and other customer experiences.
  • Experience working with different teams for enterprise fulfilment, Order Management, Best Coupons, Digital wallet, Rewards Linking, Password Strength, Scheduling appointments. Driving BOPIS - Buy online pick in Store via all channels - Desktop, mobile and POS.
  • Obtaining the requirement from the business and splitting the requirements into granular form and create user stories to cover the details.
  • Experience working with different omnichannels
  • Closely managing offshore team for the development and testing as per the requirements in the sprint.
  • Experience working on Ecommerce/Retail/Omnichannel/POS/Mobile/Kiosk.
  • Experience working on rational rose, Visio, JIRA, ALM, HP quality center
  • Experience in unit testing, working closely with testing teams to identify and close defects raised by QA teams.
  • Working closely on the functional/IT side of the business.
  • Experience working with technology team at creating/configuring the XM page Templates and cartridges using Endeca Experience Manager.
  • Experience working on Store locator using OOTB Endeca Cartridges for find a Store modal/page.
  • Plan and conduct requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
  • Experience designing, developing and supporting MSI-Meevo-Third party integrations and applications to sync with JCP’s web portal and mobile apps for scheduling appointments.
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Projecting user stories with the help of workflows and diagrams using UML
  • Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
  • Hands on experience working on core metrics and analytics.
  • Driving BOPIS - Buy online pick in Store via all channels - Desktop, mobile and POS.
  • Experience on Cart abandonment.
  • Expertise working in agile environment.
  • Work closely with the technical, development and QA team.
  • Planning and executing the new functionality and features for upcoming sprints as per the roadmap.
  • Conducting JAD sessions for requirement gathering.
  • Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
  • Experience working on different mode of payments like credit cards, debit cards, PayPal, gift cards including cash at the store, Creating training modules and sop’s.
  • Consultation with lead IT BA and internal customers to determine functional requirements and high level designs, Publishing reports and extracting reports from share point.
  • Collaborating with internal customers for sizing the work requests.
  • Partnering with multiple management teams and lead IT BA to ensure appropriate integration of functions to meet goals.
  • Consider the business implications of the application of technology to the current business environment and identify and communicate risks, issues, impacts.
  • Experience working on Oracle ATG to create and present a personalized online buying experience for the customers and providing relevant content and merchandizing personalizing the search.
  • Creates UI - user stories for personalized search and implementation to be done around Oracle ATG.
  • Scheduling scrum meetings, grooming sessions and coordinating with Devs, QA and various other teams. Coordinate Daily scrum meetings, Sprint planning, Sprint review, and Sprint retrospective
  • As Scrum Master and product owner, create a comprehensive set of non-functional and functional requirements, prioritized requirements for all Sprint Meetings.
  • Addressing the issues brought up by different teams during daily stand ups.
  • Created KANBAN Board in JIRA for Issues and Task tracking.
  • Lead complex business requirement discussions. Gather, evaluate and document business needs and requirements and translate these into functional specifications and/or user stories.
  • Participate and lead design discussions of issues, enhancements and projects, providing technical expertise of the hybrids ecommerce platform.
  • Experience communicating complex ecommerce constraints and opportunities to non-technical decision makers.
  • Worked on deployment of appointment scheduling page with 3rd party for JCP Salons, Make up studios and Custom windows decoration.
  • Create prototypes and comps by coordinating with the UX team and help them create user story creative assets when needed.
  • Recommend approaches to increase revenues and profits for the business through the implementation of ecommerce / multichannel initiatives, both at strategic and tactical level.
  • Design user interaction models, workflows and user interfaces, communicate conceptual ideas.
  • Stay up to date with best practices and innovation initiatives in the ecommerce environment.
  • Manage work relations and deliverables with 3rd party ecommerce partners and internal IT.
  • Maintain strong business user relationships while prioritizing issues with enhancements and providing honest feedback on deliverable dates.
  • Experience working on the pricing summary, tax chains.
  • Creating the user stories for Mobile functionality including the mobile app.
  • Making sure the user experience is the same on all channels - desktop, mobile app.
  • Planning testing efforts.

Confidential, OAKBROOK, IL

Sr. BUSINESS ANALYST/PROJECT MANAGEMENT

RESPONSIBILITIES:

  • Draft and submit proposals for change management plans. Create project timetable of phases and milestones.
  • Assisted in developing operating model procedures processes and roles.
  • Hands on experience working on client processes.
  • Expertise creating SOP Documents.
  • Experience working on pricing of the menu items based on the market.
  • Create and maintain change management document along with Quality management.
  • Perform root cause analysis and update the team about the same.
  • Integrate change management activities into project plan; managed requirements and Content Changes; define and measure success metrics and monitor change progress solving business challenges with the help of technology and process knowledge and working for Digital project for configuring an e-commerce based application.
  • Worked for the IT Restaurants Global POS NP6 Team and responsible for development of the Global POS platform and responsible for the SDLC as it pertains to the development of products and work closely with development partners as well as internal Client's teams.
  • Special emphasis on requirements definition, design review, as well as facilitation of both requirements and design approvals. Act as Subject Matter Experts for the Global POS product, mobile apps, web application’s configuration, and its functionality.
  • Participate in the creation, management, evaluation and interpretation of business and technical requirements. Key responsibilities includes the evaluation of design specifications and translation of business needs to technical solutions throughout the product lifecycle.
  • Detailed configurations for all components involved in customizing and deploying the Application
  • Essayed a key role in keeping the customers aware of all activities conducted on the Job.
  • Work closely with the dev team and store solutions team on the deployment of new stores.
  • Participated in deployment of Kiosks - as a project for more than 300 stores in US.
  • Actively worked on Deployment of mobile apps for mobile promotions.
  • Managed the Scrum teams in USA and offshore.
  • Experience deploying and replacing existing application with a new automated application for RFM.
  • Testing the packages for stores manually on laptop loads.
  • Manual Testing, Defect Tracking and Client Communication using HP ALM Quality Center
  • Defect Reporting in ALM.
  • Experience on full life cycle of testing.
  • Hands on experience working on CPG menu items like Grab n Go.
  • Work closely in coordination with support, development, testing and various other teams to effectively run the stores across the country.
  • Experience in workflow designs, business process re-engineering, interface design, process flow modelling, manual testing on laptop loads in production and test environment.
  • Creating training modules and sop’s for ringing up the menu items at store by crew.
  • Work closely with senior management, professional services and engineering teams to determine strategy & priorities and to ensure the team is meeting the business’ needs.
  • Create user stories and used cases for the enablement of new functionality in the application.
  • Ensure Application Support Team delivers deliverables and communicate progress effectively to all stakeholders.
  • Conduct grooming session, mock ups and daily stand ups on a regular basis. Proactive in identifying critical business, technical, and/or operational issues and then drive issues to closure.
  • Driving the scrum grooming and sprint planning sessions for timely deliverables of the product.
  • Define processes and tools best suited to each project and create detailed project road maps, plans, schedules and work breakdown structures.
  • Mitigate risk factors through careful analysis of financial and statistical data, anticipate and manage changes effectively in rapidly evolving global business environments
  • Implement Six Sigma quality standards using ITSM CSI approach for organizational benefits to reduce operating costs and increase revenue
  • Develop and implement quality, review plan and rigorous performance monitoring process to improve internal processes
  • Define and implement a process for knowledge management including documentation like SOP, manuals, checklists and process guides to retain and improve product knowledge.
  • Supervise and lead a team of developers, team leaders, project leaders and assistant managers (Onsite and Offshore) to drive quality, delivery and service excellence
  • Initiate and design a plan for Cross-training with internal departments to improve work flow and streamline project completion
  • Exceptional background in transitioning helpdesk projects for external as well internal clients
  • Creation/Evaluation/Interpretation of Business/Technical Requirements
  • Requirements Gathering with the stake holders and end clients.
  • Led all reporting and analysis of web related initiatives for McDonalds IT restaurants for POS, Website and mobile apps.
  • Setting up the functional and nonfunctional specifications for web based application.
  • Created insightful automated dashboards and data visualizations to track key business metrics.
  • Work closely with the marketing team about the latest promotions and offers to maintain the website and mobile apps.
  • Helping retail outlets/ restaurants to set up their price lists and tax chains.
  • Raising defects and working on their successful completion after UAT is performed.
  • Perform GAP analysis between As-Is & To-Be process & design, risk analysis of existing system and evaluate benefits of new system.
  • Working on projects which helps crew to take orders with less number of clicks on POS and reduces the Turnaround time for customer’s order. perform Gap analysis, Identifying areas for improvement by reviewing and analyzing existing systems and working on areas of opportunities.
  • Experience working on Foreign currency exchange - Mexican Peso and Canadian Dollar.
  • Created test plan, test scenario, test case documents to perform acceptance testing for the approval workflow, troubleshoot production errors - interface with end users and technical support.
  • Manage project within a geographically distributed network of Confidential ’s stores, coordinating hardware/software staging, installation and support for POS/Kiosks/ Mobile Apps and Confidential ’s website.
  • Working with 3rd party vendors for taking care of supply chain.
  • Managing migration of data from one application to another application and liasoning with creative services team to obtain images for the products for POS, KIOSKs, and Digital Menu Board, Drive thru and Mobile apps.
  • Responsible for thorough testing of the products, configuration changes including parameters and its values. Troubleshoot production errors, interface with end users and technical support.
  • Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed.

Confidential

CORPORATE SERVICES ANALYST

RESPONSIBILITIES:

  • Working closely with Corporate Program Analysis Team and accountable for driving the Confidential value proposition for Global Commercial card through consultation and optimizing online service solutions thereby exceeding customer expectations, strengthening client relationships.
  • Driving KYC projects for all the major and middle market corporates, verifying legal status, authorized signatories, beneficial owners/controllers of the corporate accounts.
  • Creating user stories on the financial lines of the business.
  • Requirement gathering, testing and delivery of the product in timely manner.
  • Communicated project requirement, business issues, solutions and made recommendations for implementing changes to corporate programs and corporate cards regarding corporate card payments options on website, application queries and other related issues.
  • Create Use Case using Process Analysis, business process flow chart. Referring to as is cases and working to convert them to be cases with driving results.
  • Managing middle market and large market accounts and played a vital role in supporting launch of various Co-Brand cards and taking care of the corporate needs in terms of MR (Membership Reward) Points and formulating plans for continuous growth of corporate cards products for different segments of the market.
  • Targeting and keeping a track of low spend audiences and prompting the corporates to take corporate charges on the corporate cards.
  • Auditing the SOPs and feedback from the surveys, handling presentations with new potential clients and providing solutions and benefits of adopting corporate card program.
  • Supporting set up a 24x7 customer care and card delivery team, deployment of IVR and online payment options for the corporates and liasoning with banks for applying payments. Set up a dedicated corporate card customer care and servicing team for corporate card members who travel.
  • Dealing with the Program Administrators/CFOs/Account Managers of the major corporates and servicing/assisting them on the individual as well as bulk requests.
  • Working closely on emergency application processing and coordinating with vendors till the time the corporate cards are delivered to the card members.
  • Personal accountability on all the major follow ups for payment allocation via: Cash Receipts, Deposits and Payments, Funds Transfers, Remittance, DD /Cheque Payments, online payments, Cash Balancing
  • Collaborating with lead IT BA to provide direction and technical leadership in all SDLC & Agile lifecycle.
  • Considering business implications of application of technology to the current business environment and identifying risks, issues, impacts.
  • Providing expertise in area like Statements, Letters, Credit Card embossing, IVR Desktop and collection
  • Conducting webcasts and meeting with corporates and stakeholders to understand and design programs for different corporates of different sizes.
  • Work closely with sales and implementation team for new accounts set up analyzing and measuring the risk factors involved also managing risk analysis and identify corporate’s potential, yearly spends/income, credibility in the market and risk of issuing high credit lines.

Confidential

LOAN OFFICER/ SYSTEM ANALYST/ QA

RESPONSIBILITIES:

  • Review Reports and do trend analysis to identify gaps.
  • Assess Quality of transactions in assigned programs.
  • Well versed knowledge about Mortgage Banking, Loan Processing, Loan Origination and loan documents like Payoff Statement, HUD1, Note, and other Docs related to Mortgage.
  • Discussing customer’s query for their mortgage on one to one basis by making outbound calls to the borrowers/customers related to their mortgage accounts.
  • Providing financial solutions to customers for loan due for more their payments and providing adequate assistance to them.
  • Also helps in resolving borrowers’ queries. Did Skip Tracing to trace out the delinquent borrowers and arrange the payments from them.
  • Assisting customers on more than one payment pending and providing workouts before Foreclosure proceedings.
  • Managing client performance reviews and internal production/quality reviews with account management team.
  • Ensuring highest levels of integrity and security for both client and internal data as prescribed under Information Security Compliance standards
  • Overseeing process improvement initiatives through system changes, process re-alignment & performance management.
  • Identifying avenues of new business with existing engagements helping increase the organizational revenues
  • Creating & implementing workflows to facilitate structured support in all areas and issues

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