SUMMARY

• Over 6 years of work experience in Customer Relationship Management (CRM) Applications using Siebel 8.1., 7.8., 7.5
• Extensive experience in Architecture, Design, Implementation, Testing and development on Siebel Sales, Siebel Call Center, Order Management.
• High proficiency in Siebel Tools including Business Service, Order Management, Business Objects, Business Components, Web Services, Applets, e - Script, Picklist, MVG, Signals, Variable Maps, Joins, Oracle 11g SQL.
• Strong knowledge and experience in Siebel EIM developing configuration (ifb) files and EIM.
• Analyzes functional, technical, security and data requirements for Siebel Sales, eConfigurator, Call Center and other Siebel modules.
• Worked on Siebel Scripting (eScripts) and Business Service.
• Oracle PL/SQL Developer Certified Associate.
• Good knowledge of Siebel Order Management.
• Determines gaps between base functionality and user requirements.
• Identifies and documents data schema, user interface and base Siebel software changes.
• Reviewed code and design work of other vendors as an Siebel Expert services consultant
• Sound knowledge of various programming languages such as Siebel eScript, VBScript and Java.
• Develops and modifies the Siebel user interface and base application using Siebel Tools.
• Creates, executes test plans and Participate in Systems Integration Testing and User Acceptance Testing.
• Ability to come up with creative technical solutions while applying Siebel best practices and working within coding standards.
• Resolve application defects and implement system enhancements.
• Provide production support and troubleshooting assistance on software application related issues.
• Strong verbal/written communications skills.

TECHNICAL SKILLS

Development: Siebel CRM Version 7.8 and 8.1, eScript, JavaScript, EIM

Languages: Proficient in Siebel, eScript, SQL, JavaScript.

Databases: Oracle 10g and 11g, DB2 SQL, MYSQL, MS SQL 2000, Microsoft Access, SQL Server 2000.

Platforms: Microsoft Windows® Vista, Microsoft Windows XP, Microsoft NT

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Siebel Technical Lead/Onsite

Responsibilities:

• Analyzed requirements of Business Users and developed a technical design document.
• Configured and customized the applets, views, screens, business components and business objects through joins, links, MVGs and MVLs.
• Involved in configuring State Model and worked in configuring List of Values, Pick Lists(Static & Dynamic), Toggles and Drilldowns.
• Customized the application creating business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties.
• Prepared Unit Test Cases and Functional Test Cases.
• Tested production and non- production environments.

Confidential

Responsibilities:

• Developed EIM jobs to export import or delete Siebel data.
• Worked on configuration and scripting for customization of the application.
• Involved in creating new responsibilities, positions, LOVs and users.

Confidential

Sr. Siebel Developer

Responsibilities:

• Analyzed requirements of Business Users and developed a technical design document.
• Customized the application using configuration, eScript and Business Services.
• Designed Data maps and state models.
• Developed EIM jobs to migrated data from external system to Siebel.
• Prepared Unit Test Cases and Functional Test Cases.
• Tested the production and non- production environments.
• Resolved critical and complex issues during testing phase.

Confidential

Responsibilities:

• Customized views and applets by configuration.
• Involved in writing script at applet level and BC level.
• Imposed conditions on fields, controls and buttons using User-Properties and eScripting.
• Prepared Unit Test Cases and Functional Test Cases.
• Performed testing of production and non-production applications.

Confidential, New Jersey

Software Engineer (Seibel Developer)

Responsibilities:

• Worked for the EDGE and it has three modules-
• EDGE Upgrade from Siebel 7.5.2.0 to Siebel 8.0.0.5
• EDGE Development in Siebel 7.5.2.0
• EDGE 7.1 Release
• Worked for a few months in testing to develop my understanding in the core sampling functionality. This Testing was done for supporting the on-shore team in initial one month of the project.
• Preparation of detail design with full description of customization step and pseudo code for EDGE functionality.
• Worked on Extensive Schema changes, which include creation of Columns and EIM Table Mappings.
• Co-ordinated with Oracle team for various SRs for achieving User End complex functionalities.
• Involved in Upgrade Analysis and Effort estimation for the upgrade project from Siebel 7.5 to 8.0.
• Participated in the Siebel Pre and Post Upgrade Activities for Development Environment.
• Performed the Data Migration (LOVs, Views-Responsibilities, Predefined Queries etc.) as part of the upgrade project.
• Development of the upgrade project. Handled the complex Sampling functionality of Siebel Pharma and brought in all enhancements. Core work revolved around the Sampling enhancements.
• Involved in Technical Architect Role i.e. Siebel Installation, Database Extract, SRF Compilation on Server.
• Worked on the enhancements requested by the client after the upgrade was done.
• Involved in the extensive Client team and On-site team Communication.
• Bug fixing and carrying out enhancement requests during UAT and Validation testing.

Confidential

Analyst Programmer/ Jr. Software Engineer

Responsibilities:

• Requirement Analysis for Call Center Implementation for RM Users with Client Team.
• Worked extensively in Service Request Management, Interactions Management and Escalations Management
• Involved in the extensive Client Communication as part of the Design changes.
• Documenting the Technical and Functional Requirement specifications and traceability matrix for the modules on which I had worked on.
• Worked on all part of Siebel configuration, Complex eScripting, Workflows, Personalization, Business Service etc.
• Worked on EIM to load to the application.