SUMMARY

• Qualified Software Professional with over 11 years of total IT experience including leading and managing teams in onsite/offshore model, building, migrations, monitoring, backups, performance tuning, upgrades required to support the environment
• Recognized for ability to introduce rigor, discipline, and consistency to optimize enterprise - wide technology assets and better align technology to a company’s core brand and mission statement.
• Excellent knowledge and hands on experience in production support of IT systems and administration.
• Knowledge in different TIBCO suites. TIBCO Business Works, TIBCO EMS, TIBCO HAWK, TIBCO RV, TIBCO adapters, etc.
• Excellent operational knowledge including automation of preventative maintenance, scripted deployment, installation and configuration of TIBCO suites of products
• ITIL Foundation Certificate in IT Service Management License 02321090-01- FHQY
• Proficient in leading and managing a team to deliver a fine quality of product to the end users.
• Strong customer-service skills and ability to resolve complex problems, good managerial skills.
• Well Versed in Supervising Software Developers and Engineers including responsibility for hiring, training, mentoring, developing, scheduling and managing performance
• Strong analytical skills with the ability to identify and troubleshoot issues in a complex technical environment.
• Excellent communication and interpersonal skills with great team spirit

TECHNICAL SKILLS

Languages: C, C++, Java (JDK, JSP, RMI, JNI, JDBC, Beans, Applets and Servlets), PL/SQL, WebLogic,JBoss.

EAI Tools: TIBCO Active Enterprise Suite: TIBCO administrator, Business Works, Business Studio, TIBCO EMS, ADB adapters, File adapters, Business Events TIBCO Active Exchange: Business Connect, EDI, TIBBXML

Database: Oracle 7.x, 8.x, 9.x, 11.x, 10g, and SQL Server, DB2, Mongodb and Redis DB.

Operating Systems: DOS, Windows, Linux - Certified RHCE

Monitoring Software: TIBCO Hawk, AppDynamics, HP BAC, NAGIOS, Introscope, BMC Products: Patrol, BPPM TM-ART, Splunk

Other Software: Pivotal Cloud Foundry, GitHub, Jenkins.

PROFESSIONAL EXPERIENCE

Confidential, Denver,CO

IT Operations Lead

Responsibilities:

• Working up from business case and statement of work hired and built a team of 30 Tier-1 and Tier-2 operational support in highly charged onsite/offshore model
• Responsible for developing strategies around Infrastructure provisioning, capacity assessments, data backup & recovery, Infrastructure Lifecycle Management and reporting as well as the budget management of those areas
• Responsible for providing management and technical oversight for administration and daily problem resolution and reporting to the Director through a defined dash board.
• Perform audits pertaining specifically to vendor agreements, statements of work, licenses and software schedules to ensure compliance with applicable ITIL policies, practices, standards, guidelines, architectures, processes and procedures and report results to senior management
• Coordinate IT workflow management across all areas of the IT Infrastructure including Tickets, Incident and Problem management, Configuration Management, Asset Management, and the general use of formal processes.

Confidential

TIBCO Administrator/TIBCO SME

Responsibilities:

• Middleware/TIBCO SME working on the operational side of Cricket.
• Created technical road map for Middleware operational architecture of system, core application, and customized application tiers
• Provided 24/7 support to all branches of IT, covering 32 different applications scattered through 5 pillars of IT and business. Participated in outage bridges and assist in driving issues to resolution
• Customized, implemented, and managed enterprise monitoring solutions including BMC BPPM, BMC Patrol, TIBCO HAWK, and CA Introscope.
• Acted as TIBCO administrator for Installing and Managing TIBCO stack of products TIBCO Business Works, TIBCO EMS, TIBCO Hawk, and TIBCO Administrator.
• Hands on experience on scripting of maintenance tasks including log rotation, truncation, and backup policies.
• Provided Tier III technical support and guidance to level I/II analysts and creating a roadmap to Tier-I/II to follow for day-to-day operational activity and path and process during and after outages and/or maintenance windows for TIBCO middleware environment
• First hand involvement in creating a clustered solution for TIBCO platform and in creating process to identify the bottlenecks in the middleware platform and provide enterprise level solution to eliminate long running stuck processes and implementation of flow controls
• Responsible for leading process improvement projects, managing enterprise level solutions and assuring maintenance of relevant applications and corresponding documentation
• Kept IT Ops directors abreast with the latest technology innovations in the field of IT and educated on the efficiency of using them within Cricket/Ericsson environment
• Managing and administrating messaging software’s (TIBCO EMS, TIBCO RV) as part of large integration projects.
• Creating Tibco Hawk Rules to monitor and Auto restarting TIBCO BW, BE apps and EMS queues and topics. Created over 100 hawk rules to monitor performance of TIBCO applications and servers
• Lead and Managed Offshore Command Center.
• Identified and Implemented ITIL (IT Infrastructure library) frame work for Tier 1 for setting up SLA for Incident management and Outage Management.
• Identify and Implement Business continuity plans. Coordinate the Disaster Recovery exercises.
• Identifying, assessing Risks (Risk Management).
• Coordinate with customer, vendors and all data center departments.
• Audit and Project Management Reviews - Produce and manage the documentation required for Audit and Project Management Office.
• Preparing monthly and quarterly performance reports for Client.
• Team management including task assignment, performance reviews, training of new team members.
• Identifying and Implementing new service plans.
• Outage Management - Opening up the bridge call and Engaging right teams and coordinating to diagnose and resolve the issues.
• Prepare and manage process documents (Knowledge Base) for the Team.
• Monitoring - Nagios, Introscope, SCOM & Uptime.
• Application support for CID- Cricket Integrated Desktop, Mycricket.com.
• Raising Incidents for Email Alerts - OEM (Oracle Enterprise Manger), SCOM (Microsoft tool) and Uptime (Web tool for Unix/Linux Monitoring tool) to concerned teams.
• Activities like restarting the splunk services, extracting logs, running scripts various tasks assigned by Tier II.
• Review and Identify Problems from Incidents and help team in identifying resolution and work with Tier II Teams and Escalate respectively.
• Restarting Tibco Instances and services.

Sr. System Engineer

Confidential

Responsibilities:

• Troubleshooting and creating Incidents for applications - Bankpro, PC Teller and it is embedded hardware devices Validator, MICR reader & Card Reader.
• Troubleshoot Incident raised by Users for various application related issues like transactional issues, system or device issues.
• Assign Incidents to concerned teams like CompuCom issues related Validator, MICR Reader & Card reader.
• (Major supplier of Medical Equipment & Research Equipment in US): Fisher stores all Data in Centralized Data warehouse and data is extracted from different sources and stored in well managed format. ETL tool Data stage 7.5 was employed for data drilling and reporting on historical data.
• Tools- Datastage7.5, DB - Oracle 9i:
• Gathering the information as per business requirement from different source tables to operational database sources.
• Designing and developing, mapping, transformations running sessions and works flow.
• Working and creating transactions objects such as expression transformation, aggregate transformation, router transformation, sorted transformation, sequence generator filter transformation and look up.
• Optimize and target database source database mapping session and system.
• Team size 5.