SUMMARY

• 12 years of IT Experience and 8 Years of Siebel CRM Technologies, 4 years of SFDC (Sales Force) with full SDLC experience.
• Exceptional Experience in designing and developing Service Oriented Architectures using WCF and SOAP web services.
• Experienced in Sales Force Developer.
• Experience in SFDC integrations with ETL jobs, Data Loader.
• Experience in creating enterprise level applications using Service Cloud and Customer Portal.
• Experience in business domains such as Telecom Communication, Automotive, Financial and medical, pharma, clinical, eService Industry.
• Experience in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements
• Knowledge of module integration with Siebel CPQ, enhancements in CPQ (Configuration, Pricing and Quoting)
• Exceptional written and verbal communication skills
• Led small to Large size teams in various projects.
• Worked on CTI Integration.
• Worked on SOA and BPEL Integration

TECHNICAL SKILLS

SFDC Technologies: Force.com IDE, Eclipse, Apex classes, visual force pages, triggers, Apex Data Loader, Service Cloud Console, Apex Unit Tests, Web Service Callouts, SOQL, Apex Batch jobs, customer portal, integration with SFDC, workflows, visual work flows.

Technologies: Siebel Configuration, Siebel EAI, Siebel EIM (7.x, 8.0, 8.1.1,8.1.), MDM, ITIL Training. MQ Series XML Web Services, JavaScript/DHTML/HTML, SQL server 2005/2008, Oracle (PL/SQL), DB2, SOA, XML, XSLT, XSD, SQL XML, SOAP, Software Design Patterns, MSMQ, Crystal Reports 11,), TDD, VC++, C++.

PROFESSIONAL EXPERIENCE

Senior SFDC Developer/Admin/Architect

Confidential - Atlanta, GA

Responsibilities:

• Actively involved in design and development of custom CRM solution to service.
• Architected the solution in SFDC and participated in coding apex classes, triggers, visual force pages and web service callouts.
• Designed and developed external customer portal on SFDC to serve borrowers.
• Created custom service cloud application on top existing solution to improve the productivity of CRMs.
• Created Reports & Dashboards to view data from custom object.
• Implemented SSO in SFDC, to utilize corporate windows authentication.
• Extensively worked on SFDC UI using Visual Force Pages.
• Extensively worked on integrating web services using callouts framework in SFDC.
• Extensively worked on SOQL and Apex Triggers to implement business logic.
• Designed and developed work flows to automate the business processes.
• Extensively worked on customizing existing salesforce objects as well as creating new objects.
• Worked on CTI Integration.
• Extensively used apex Data loader to synchronize the data between external systems and SFDC.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Permission sets, Process Builder, Reports, Dashboards, Oracle SOA and BPEL, CTI.

Senior Siebel Configuration & Integrator

Confidential, Orlando, FL

Responsibilities:

• Created Technical Design Document and Conversion Design Document.
• Worked on Task UI.
• Configuring the UI (Screens, Views, Applets) for DSA (Tour Request, Tour Administration etc. ...) (Call Center)
• Using eScript enhanced the functionality by writing the Business Service.
• Worked on Workflows, Business Service and EAI Integrations.
• Using Server Script in Custom BS. Using Server Scripting for Business Requirement.
• Worked on Vanilla Business Services (EAI XML Converter, EAI Siebel Adapter, EAI HTTP Transport)
• Configured the Internal and External IO as per the requirement.
• Worked on MQ and Siebel Integrations requirement like Design and Development.
• Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
• Created the LOV Types and Values.
• Knowledge in Oracle BI. Worked on Business Objects for Reporting. Worked on CRMDesktop.
• Worked on Workflows for the requirements.

Environment: Siebel 8.1.3, Siebel Call Center, Oracle 10g, EAI, Web Services, Configuration

Senior Siebel Configuration & Integrator

Confidential, CA

Responsibilities:

• Worked on Pricing Administration and Quotes extensively.
• Configuring the UI (Screens, Views, Applets) for Pricing Program Admin
• Customized the Screens, Views, and Applets as per the business requirement.
• Configured Hierarchical Picklist for Area/Reason/Sub-Reason fields on Action BC.
• Configured Drill Downs, Picklists, User Properties, Joins, Links, MVF and MVG’s as per the Client needs.
• Used the BC Read Only Field, On Field Update Set, Always Enable Field, Always Enable Child,
• No Delete Field, Named Method User Properties to achieve the data driven behavior of the Business Components and Fields.
• Using eScript enhanced the functionality by writing the Server Scripts as well as the
• Browser Scripts at the Business Component and Applet level.
• Worked on Workflows, Business Service and EAI Integrations.
• Using Server Script in Custom BS.
• Using Server Scripting for Business Requirement.
• Worked on Vanilla Business Services (EAI File Transport, XML Hierarchy Converter, FINS Industry XML Query Service, EAI XML Converter, EAI Siebel Adapter, EAI HTTP Transport)
• Configured the Internal and d External IO as per the requirement.
• Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
• Created the LOV Types and Values.
• Worked on Workflows for the requirements.

Environment: Siebel 8.0, Siebel PRM, Oracle 10g, EAI, MQ Series, Configuration

Senior Siebel Configuration & Integrator

Confidential - Adren Hills, MN

Responsibilities:

• Involved in analysis of requirement analysis of integration of Siebel to/from external sources.
• Worked on Service Request, Activities, Contacts, Patients and Employee Entity extensively.
• Configuring the UI (Screens, Views, Applets) for Service Request Entity
• Customized the Screens, Views, and Applets as per the business requirement.
• Configured Hierarchical Picklist for Area/Reason/Sub-Reason fields on Action business component.
• Configured Drill Downs, Pick lists, User Properties, Joins, Links, Multi Value Fields and Multi value Groups as per the Client needs.
• Used the BC Read Only Field, On Field Update Set, Always Enable Field, Always Enable Child, No Delete Field,
• Named Method User Properties to achieve the data driven behavior of the Business Components and Fields.
• Using eScript enhanced the functionality by writing the Server Scripts as well as the Browser Scripts at the Business Component and Applet level.
• Worked on Workflows, Business Service and EAI Integrations.
• Using Server Script in Custom BS.
• Using Server Scripting for Business Requirement.
• Worked on Vanilla Business Services (EAI File Transport, XML Hierarchy Converter, FINS Industry XML Query Service, EAI XML Converter, EAI Siebel Adapter, EAI HTTP Transport)
• Configured the Internal and d External IO as per the requirement.
• Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
• Created the LOV Types and Values

Environment: Siebel 7 8, Siebel medical, pharma, clinical, eService, Oracle 10g, EAI, MQ Series, Configuration, implementations

Senior Siebel EAI Specialist

Confidential - Sunnyvale, CA

Responsibilities:

• Involved in analysis of requirement analysis of data import to Siebel from external sources.
• Configuration using Siebel Tools - Configured different Objects like Business Objects, Business Components, Applets, Views, Screens, Applications, Joins, Links, MVL, MVG Applets, Pick Applets and Associate Applet
• Involved with Siebel configuration and EAI development
• Involved in Development of Workflow Processes
• Worked on Siebel EAI Business Services like EAI XML Converter, Siebel EAI Adapter to Siebel Integration Objects
• Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
• Configured the Data Mapper.
• Worked on Outbound Communication to External System.
• Created the LOV Types and Values.
• Integration with Siebel to Web Portal via SAP-PI.
• Integration through Web Service like Inbound and Outbound Communication.
• First Logic used for the Address fetching.
• First Logic is used for getting address for US and Canada.
• First Logic is used at Bus Comp level for the Integration with systems.
• Involved in Developing Business Services and its methods, which are used by the Work Flow process in order to achieve the Business Rules
• Supporting the various issues related to Siebel application, Siebel EAI, Siebel Configuration jobs in day-to-day business

Environment: Siebel 7 8, Siebel Call Center, eService, Oracle 10g, First Logic, SAP PI, EAI, Configuration

Senior Siebel EAI Specialist

Confidential - Milwaukee, WI

Responsibilities:

• Involved in analysis of requirement analysis of data import to Siebel from external sources.
• Worked on Policy Entity extensively.
• Configuring the UI (Screens, Views, Applets) for Policy Entity
• Configured the Screens, Views, Applets, Business Objects, Business Components, Drill Downs, Picklists,
• User Properties, Joins, Links, Multi Value Fields and Multi value Groups as per the client needs.
• Client functionality which is not achieved with Tools configuration and User Properties is done by writing
• Server Script at the Business Component and Applet level using eScript.
• Created the Extension Columns in the tables to accommodate the business data.
• Achieved the visibility of the application by setting the Bus Comp view modes.
• Using Server Script in Custom BS.
• Using Server Scripting for Business Requirement
• Worked on Workflows, Business Service and EAI Integrations.
• Worked on Vanilla Business Services (EAI File Transport, XML Hierarchy Converter, FINS Industry XML Query Service, EAI XML Converter, EAI Siebel Adapter, MQSeries Server Transport)
• Worked on Custom Business Services (OAS Mandatory Check, OAS Trunk Error, OAS AppInt Exception Handler)
• Configured the Internal and d External IO as per the requirement.
• Configured the Data Mapper.
• Worked on MQ Series
• Configuring the Receiver Components as per the Requirements
• Created the LOV Types and Values.
• Involved in Upgradation from Siebel 7.5 to Siebel 8.0
• Used xml through the Interfaces

Environment: Siebel 8.0, Siebel Fins, Oracle 10g, MQSeries, EAI, Configuration.

Siebel Developer

Confidential - Milwaukee, WI

Responsibilities:

• Involved in discussions and meetings with various business people to gather information and to better understand their reporting requirements in day to day business
• Involved in Design Phase for gathering Business Requirement.
• Designed workflow architecture, configured workflow policies, actions and business services for activities such as EAI, Assignment Manager and others.
• Configured the Workflow Manager by creating Workflow Objects, Workflow Components and Workflow Component Columns for database operation.
• Used Workflows on the Business Components to invoke Business Services
• Developed custom workflows, Web Services, Business Services and Integration Objects.
• Created Integration object for Siebel and External System, and developed business service in Workflow for conversion of data. Used EAI HTTP transport, EAI xml converter and EAI Siebel adaptors.
• Created Inbound and Outbound Web Services for Integrations between Siebel and External System.
• Involved in Oracle Fusion area.
• Used xml through the Interfaces.
• Involved in Upgradation from Siebel 7.5 to Siebel 8.0

Environment: Siebel 8.0, Siebel Sales, eService Oracle 10g, Web Sphere, Oracle Fusion, EAI, Configuration.

Siebel EAI Consultant

Confidential - Dublin, CA

Responsibilities:

• Involved in Requirements Analysis with various business lines
• Involved in discussions and meetings with various business people to gather information and to better understand their day to day business
• Created a Virtual business component to read the data from BigBen and Application.
• Developed custom workflows, Web Services, Business Services and Integration Objects for publishing and message.
• Created Integration object for Siebel and External System, and developed business service in escript for conversion of data. Used EAI HTTP transport, EAI xml converter and EAI Siebel adaptors.
• Created inbound Web Services for Integrations between Smart and Smart Portlet.
• Outlook Integration from Siebel to Outlook and Vice Versa.
• Using WEDDDK Tool for Integration.

Environment: Sun Solaris, Siebel 7.8 Finance, Oracle 10g, EIM, EAI, Configuration and Outlook Integration