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Service Now Developer Resume

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Midland, MI

SUMMARY

  • 8+ years of overall IT experience, 5 years’ experience as Service - Now platform as both Developer and Administrator.
  • Configured Applications using Service-Now tool used in ITIL Management.
  • Deep functional and technical knowledge of the service now platform as well as experience delivering medium to large-scale Service Now Implementations.
  • Experience in Installation and Configuration of different modules of Service-Now.
  • Strong experience in JavaScript.
  • In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
  • Experience working on SaaS (Software as a Service) based tools (Service-Now), with focus on implementing ITIL processes.
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with Customers and Clients.
  • Expertise in importing and exporting data in Service-Now.
  • Design, configure, develop, and test custom ServiceNow forms, tables, and workflows based on business requirements
  • Working with UI pages, UI Policies, workflow and Core Configuration.
  • Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
  • Wrote complex Access Control records to control access to sensitive data.
  • Developing and managing application code, user interface, and third-party integration components.
  • Managed data with Tables, Import Sets, and Update Sets.
  • Implemented UAT activities in coordination with business units.
  • Prepared and maintained process and system based documentation.
  • Expertise in creating and maintaining Access Control rules for securing and providing the right access to right person/role.
  • Experience in working with ServiceNow (Application Programming Interfaces) APIs.
  • Experience in creating scripts like Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
  • Created catalog items, workflows, inbound email actions and update sets for service requests.

TECHNICAL SKILLS

Tools: Service-Now ITSM Tool

Web Technologies: HTML, JavaScript, SQL, CSS

Operating Systems: Windows family, Linux

Microsoft Office: Word, Power Point, Excel, Project

PROFESSIONAL EXPERIENCE

Confidential, Midland MI

Service Now Developer

Responsibilities:

  • Excellent knowledge on Service catalog module and Service request management.
  • Can set up the catalog item designer environment and process requests for categories. Can also perform other service catalog management functions.
  • Can view the status of category requests.
  • Can view and assign catalog editors to their categories.
  • Can create, modify, and publish items with in categories they are assigned to
  • As a part of support activity resolved incidents by provided with proper root cause investigation.
  • Perform day to day administration of the ServiceNow tool Maintain business services and configuration item relationships in Service Now tool.
  • Developed scalable solutions and reviewed business processes.
  • Provided technical advisory services for multiple options and risks.
  • Evaluated and documented business processes and functional requirements.
  • Implemented information flow analysis for various business streams.
  • Analyzed and studies request processes and future automated processes.
  • Experience in developing web pages using HTML, CSS, XML, Java Script, AJAX jQuery.
  • Worked on Configuring the IP Addresses to help find out the undiscovered CI’s into CMDB.
  • Integrated Service Now with a third party to store all the credentials to avoid breaching up of credentials.
  • Configured SLA implementation in Incident and service catalog management (SCM) based on user defined parameters. create incidents or requests. created different catalog views for different user group
  • Investigate performance issues, troubleshooting tools, and use system logs to find issues.
  • Installed MID Servers on remote desktop and conducted tests required for Discovery.
  • Created notifications based on user requirements and also configured inbound email actions to Extensive experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process.
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.

Environment: Discovery, Change Management, Incident Management, ITIL, SQL, Export/Import, XML, Java script.

Confidential, Indianapolis, IN

Service Now Developer

Responsibilities:

  • Design, configure, develop, and test custom Service-Now forms, tables, and workflows based on business requirements
  • Working with and functional requirements within Service-Now for CMS, Service Catalog Management (SCM), Incident.
  • Working with UI pages, UI Policies, workflow and Core Configuration.
  • Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
  • Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
  • Wrote complex Access Control records to control access to sensitive data.
  • Developing and managing application code, user interface, and third-party integration components.
  • Managing team of outsourced developers, ensuring deadlines are met and issues escalated in a timely manner.
  • Managed data with Tables, Import Sets, and Update Sets.

Environment: SCM

Confidential - Tallahassee, FL

Service Now Admin

Responsibilities:

  • Developed ServiceNow platform including the creation and customization of the core applications such as Incident, Problem, Change and Service Catalog.
  • Service-Now Administration and Production support including maintenance of lower life cycle instances.
  • Developed web applications using HTML, CSS and JavaScript to build fast, scalable applications.
  • Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases
  • Created and Customized Business Rules, Client Scripts, Script Includes UI Policies, UI Actions.
  • Managed all aspects of the Service Catalog application, including scripting functions such as creating UI Macros or business rules.
  • Responsible for providing analysis of problems and resolutions or fixes for the production issues related to Service Now platform within the Service Level Agreement.
  • Designed and developed client scripts, business rules and Java script.

Environment: HTML, JavaScript, CSS.

Confidential

Quality Assurance Engineer

Responsibilities:

  • Performed Functional Testing, Integration Testing, System Testing using SQL and Regression Testing and reporting bugs using Axosoft Tool.
  • Actively involved in the dynamic nature of work preparing test cases, test conditions, test scenarios, and understanding the customer requirements from the client side.
  • Provide updates on the enhancements made to the demo version of product.
  • Involved in comprehensive documentation of functional specifications of the product and its usage for peers in the company.
  • Develop Traceability Matrix to ensure coverage of all requirements for testing.
  • Created and managed manual/automated functional/performance testing activities across the development life cycle using agile methodology.
  • Testing software to analyze client-server and web based architecture.
  • Analyze and report test result and metrics
  • Retest of bug fixes
  • Provide test support for the business personnel during UAT activity (User Acceptance Testing)
  • Correspond among the Project Team on testing activities and analysis.

Confidential

QualityAssurance Engineer

Responsibilities:

  • Draft quality assurance policies and procedures.
  • Interpret and implementqualityassurance standards.
  • Devise sampling procedures and directions for recording and reporting qualitydata
  • Review the implementation and efficiency of qualityand inspection systems
  • Document internal audits and other quality assurance activities.
  • Investigate customer complaints and non-conformance issues
  • Collect and compile statistical qualitydata
  • Analyze data to identify areas for improvement in the qualitysystem
  • Develop, evaluate audit findings and implement appropriate corrective actions
  • Monitor risk management activities
  • Responsible for document management systems
  • Assure ongoing compliance with qualityand industry regulatory requirements.

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