SUMMARY

• Created business-driven IT strategies, directed execution and improved profitable growth and enterprise performance. Experienced in successfully migrating legacy systems to global technology platforms.
• Led business transformation and gained competitive advantage through process reengineering and implementation of innovative technology solutions including healthcare enterprise technology, Web technology dynamic content, self-service, straight-through-processing , Agent Portal, Predictive Modeling, CRM, BI, ECM, Call Center and Mobile technologies.
• Multiple implementations of scalable, reliable, high performance large-scale global technology platforms.
• Experienced in turning around a delivery management organization through agile scrum, effective quality assurance process, SDLC disciplines and project management best practices. Implemented complex deliverables under stressful, time-critical business scenarios.
• Reduced technology costs 30 through effective vendor negotiation and management, IT transformational change and challenging status quo.
• Experienced in managing production center of excellence in global environment including SLAs, 24/7 support and release/configuration/change management.
• Industry/domain experience includes P C insurance, insurance brokerage, global risk management, and individual insurance operations and distribution, healthcare, and credit card industries.

CORE COMPETENCIES

BUSINESS/IT STRATEGY IMPLEMENTATION ORGANIZATIONAL OPTIMIZATION/TRANSFORMATION SENIOR IT EXCECUTIVE LEADERSHIP GOVERNANCE GLOBAL IT LEADERSHIP PROJECT MANAGEMENT PORTFOLIO MANAGEMENT HANDS ON LEADERSHIP ON-SHORE/OFF-SHORE MODEL BUSINESS PROCESS STANDARDIZATION IT STARTUP EXPANSION VALUE CREATION THROUGH TECHNOLOGY INNOVATION THOUGHT LEADERSHIP LEGACY PLATFORM MIGRATION MERGERS ACQUISTIONS

TECHNOLOGIES MANAGED

CRM Dynamics Sales Force Automation BI Call Center Technology Duck Creek AQS Advantage Soarian Healthcare Platform Predictive Modeling Web Platform Mobility, ITIL Standard Technology Framework, Cloud Solutions AGILE SCRUM SOA Enterprise Architecture Framework SOX PCI .net SharePoint TFS SQL Server SSRS BizTalk Java/J2EE WebSphere AS/400 Oracle

PROFESSIONAL EXPERIENCE

Confidential

Senior Director

• Created a technology strategy and roadmap and Implemented core Policy/Premium/Claim global platform, Web technology, CRM Dynamics, Call Center technology and BI. US technology strategy was adopted as global strategy. Currently migrating 28 products and 56 web sites to new platform from legacy platforms. Assisted in Affinity growth from 228 million revenue in 2008 to 358 million in 2012.
• Through global configuration platform Improved ability to react to product/rate changes from 8 weeks to 1 week and Improved new product introduction from 9 months to 3 months.
• Through transactional web sites with customer self service, new business and dynamic content capability, reduced operational costs by 20 for implemented products.
• Through CRM Dynamics multi-channel campaign management, workflow based sales opportunity management and 360 customer view revenue is projected to grow by 10 .
• Transitioned legacy based IT organization through organizational transformation and optimization. Transitioned legacy production support to Accenture onshore/offshore model. Formed strategic vendor partnership with Infosys to implement new technology platform. Implemented vendor partnership framework with negotiation and management disciplines.
• Reduced IT cost on legacy application by 30 through effective negotiation of outsourcing arrangements and by channeling the investment for strategic initiatives.
• Transitioned 30 of the organization to bring talent in new technology. Implemented a fast paced culture of high performance by challenging status quo.
• Turned around the IT delivery management organization and improved the credibility through consistent quality delivery. Implemented Agile Scrum and project management disciplines. Implemented matured QA process focused on continuous improvement of SDLC. Created production excellence with Service Level Agreements, Level 1 - 3 supports, 24/7, Release/ Configuration/Change Management.
• Achieved 60 improvement in on time delivery. Reduced defects in User Acceptance testing and in production by 80 . Reduced business disruption incidents by 60 .
• Co-led business transformation by reengineering business processes and by transitioning into single set of global platforms from independent AS/400 systems per product. Transitioned to shared IT, Sales, Marketing, and Operations services from independently operated 7 business divisions
• Reduced business costs by 20 and future acquisitions costs by 20 .
• Implemented a business driven portfolio management and governance process to drive IT investment decisions through business case. Collaborated as member of executive team in making major decisions to drive IT delivery of Aon Affinity's global client and carrier-facing solutions.
• Focused technology to improve profitability, productivity and to meet strategic objectives. Technology became one of the three business drivers for growth.
• Improved credibility by providing 100 transparency on execution and production SLA.

Confidential

Assistant Vice President

• Improved competitive position by implementing Agent Portal, Agency Management capability through real-time bridging, upload and download capabilities and by integrating with modern policy administration platforms by straight through processing. Managed customization of Insurance technology solutions for personal lines Duck Creek and commercial lines AQS Advantage lines. Implemented Underwriting Desktop Portal to automate underwriting and renewal process. Successfully migrated policy and commercial lines products from legacy platforms.
• Improved application processing times from 3 weeks to 1 hour for products without manual underwriting.
• Improved renewal processing capabilities by 40 .

Confidential

Director

• Led global 98-person team in development of Soarian, core clinical and financial modules of Siemens' flagship health information system. Budget of 20M.
• Implemented Agile Scrum throughout the 400-development member organization distributed in 3 continents through 25-member PMO organization. Transitioned the organization to Agile Scrum practices including Test Driven development, Continuous Integration and Story Points.
• The transition became an industry example of agile large scale development in an offshore model.
• Improved delivery timeline from 12 months for integrated Soarian releases to consistent and high quality 6-month releases.