SUMMARY

• Experience in creating Work Flows, Validation rules, Approval Processes, Sharing Rules and also the Apex classes, Apex Triggers to meet the client’s requirement and functionality.Thorough understanding of SDLC Methodologies like waterfall, Iterative, Agile (SCRUM).
• 6+ years of web and cloud application development experience.
• Extensive experience in Salesforce.com CRM platform both as Administrator and Developer on Force.com and experience in building applications using Java/ J2EE and Android Technologies.
• 5 full Lifecycle Salesforce CRM implementation experience in Sales and Service cloud platforms and Integrations.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, Validation rules, sharing rules, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Experienced in Force.com SOQL, SOSL, Apex Classes, Apex Triggers, Controllers, Integration, Visual force Pages, Force.com API, Web Services, Metadata API and Force.com IDE.
• Experienced in developing Salesforce1 and consuming salesforce data using rest based web services.
• Used Data loader for data management in force.com platform.
• Experience in integration of Salesforce.com Applications with Other applications using REST/SOAP Web services.
• Experience in working version control tools like SVN.
• Experience in implementing design pattern methodologies.
• Extensive experience in developing enterprise applications using Java and J2EE technologies such as Spring, Hibernate, XML, HTML, JavaScript, JDBC, Jquery, Bootstrap and CSS.
• Good experience in developing SQL and extensively worked with SQL Server, Oracle and MySQL.
• Team player, self - starter, ability to multi-task, detail oriented.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude.

TECHNICAL SKILLS

Salesforce Apps: Salesforce.com Sales cloud customization, Service Cloud, CTI, Live Agent, Communities, Apex, Visualforce, Triggers, Integration using Rest full, SOAP, Metadata Api’s.Conga Composer, Docu sign, Apptus X Author for Excl, Link point, Eventbrite, Salesforce for Outlook, Marekto, Axiom.Web Technologies HTML, Bootstrap, Jquery Mobile, CSS, JavaScript, JQuery

Web Services: SOAP, REST, WSDL, XML

Databases: Microsoft SQL Server, Oracle, MySQL

Tools: /IDE: Force.com IDE, Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, Sub Version, Log4j, My Eclipse, Android Studio

Web/Application Servers: Apache Tomcat Server, Jboss, IBM Web Sphere

ETL Tools: Salesforce Data Loader, Jitterbit, Dell Boomi

Operating systems: UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003, Linux Ubuntu

PROFESSIONAL EXPERIENCE

Confidential, McLean, VA

Sr. Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce Administrator/Developer in the organization.
• Worked under Agile SDLC using Scrum methodology.
• Strong business knowledge in Salesforce out of the box features.
• Designed and developed workflow rules, validation rules, approval processes, process builder components, Visual flows, lightning components to automate certain business flows and customizations within Salesforce.
• Wrote Apex classes, triggers to route the escalations to different queues and levels, assign it to different users according to the business logic.
• Developed Visualforce pages to prepopulate certain fields and embedded it in the application.
• Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Created Change Sets and deployed it in Production organizations.
• Communicated with the business regularly to understand their requirements and designed solutions to implement them.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Have worked on moving data from one salesforce instance to another Salesforce Instance using Apex Data loader & CSV files
• Experienced in integrating 3rd party systems with Salesforce.com
• Excellent unit testing abilities with strong attention to detail
• Experience with extract, transformation and load tools
• Experience on Batch Apex and Scheduled Jobs
• Responsible to develop web services to integrate Coupa, Archer and salesforce.
• Develop knowledge article management for service representative using service cloud console
• Configure data category and article types to service representative.
• Configure Web to case, Email to Case, Omni channel and queue management.
• Developing snaps to connect people soft using Snap logic snaps.
• Develop lightning components to display the items in rich user interface and resolve device compatibility issues.

Environment: Salesforce.com Unlimited edition, 1 DEV Full sandbox, 1 UAT Full Sandbox, 1 Training Sandbox, 1 Pre-Release,Data loader, Snaplogic.

Confidential, Painted Post, NJ

Salesforce Developer

Responsibilities:

• Created web-to-Lead for partner on boarding and deal registration forms
• Developed Queues for the specific leads based on the lead assignment rules
• Created approval process for the partner and deal registration users
• Implemented the logic to find the existing matches for the account, contact and opportunity
• Created Visualforce pages and Apex classes
• Developed Apex triggers, Apex classes and test methods
• Integrated Salesforce.com with internal Java application using Web Services
• Wrote various queries in generating reports using combination of custom objects and standard objects
• Used Data Loader for Data Management in force.com platform
• Perform administration tasks as needed, managing custom fields, integration and data cleanup
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Worked under Agile SDLC using Scrum methodology.
• Have worked on moving data from external legacy system into Salesforce application using Apex Data loader & CSV files
• Developed custom REST based webservices to display ERP Data in Salesforce.
• Worked on workflow rules & approval processes

Environment: Saleforce.com platform, Visual Force (Pages & Component ), Apex Language, CSS, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Eclipse IDE Plug-in.

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce Administrator/Developer in the organization.
• Worked under Agile SDLC using Scrum methodology.
• Strong business knowledge in Sales Force Automation, Opportunity/ Lead Management, Case Management and Customer communities functionalities.
• Designed and developed workflow rules, validation rules, approval processes and customizations within Salesforce.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Wrote Apex classes, triggers to route the escalations to different queues and levels, assign it to different users according to the business logic.
• Created templates, page layouts, and record types according to the business process requirements.
• Developed Visualforce pages to prepopulate certain fields and embedded it in the application.
• Used HTML, CSS, JavaScript, Bootstrap
• DevelopedBootstrap, Cascading Style Sheets (CSS)for creating effects inVisual force pages.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Communicated with the business regularly to understand their requirements and designed solutions to implement them.
• Experienced in integrating 3rd party systems with Salesforce.com
• Excellent unit testing abilities with strong attention to detail
• Experience on Batch Apex and Scheduled Jobs
• Developed screens for salesforce1.

Environment: Apex Language, Visualforce, Eclipse Force.com IDE, SOQL, HTML, CSS, XML, Bootstrap, JavaScript, Apex data loader, Email Services, Service Cloud, Reports and Dashboards.

Confidential, Salt Lake City, UT

Salesforce Developer

Responsibilities:

• Interacted with various business user groups forgatheringtherequirements.Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Loads, Opportunities, Reports, Dashboards, Events and Tasks.
• Developed variousCustom Objects, Tabs, validation rules, Components.
• Using Force.com developer toolkit includingApex ClassesandVisual force pagesto develop custom business logic.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Developed Custom APEX classes to consume the external .Net & Java applications.
• Worked withSOQL&SOSLqueries and bulkyfying DML to address Governor Limitationsto manipulate the data on Salesforce.com platform.
• CreatedCustom Objectsandfieldsfor transactional and contractual information.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• DevelopedBootstrap, Cascading Style Sheets (CSS)for creating effects inVisual force pages.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Implementedpick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Usedfield level securityalong with page layouts to manage access to certain fields.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Worked onUnit testing,for the customizations and developments done during the project.

Environment: Salesforce.com platform, Apex Script, Visual Force Pages, Controllers, CSS, BootStrap, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP.

Confidential, San Francisco, CA

Salesforce Developer

Responsibilities:

• Designed, developed and deployedApex Classes, Controller Classes, Extensions and Apex Triggersfor various functional needs in the application using the Eclipse IDE.
• Created custom objectsand definedlookupandmaster-detail relationshipsamong the objects. Also created junction objectsto establish connectivity among objects in data model.
• Good knowledge in developing the documents for data model design in Salesforce CRM.
• Used thesandboxfortestingandmigratedthe code to the deployment instance after testing.
• DevelopVisual force pages, Visual Force Custom Controller Components, Advanced Search functionality, Custom Objects, Tabs, Tags and Components.
• Proficient in usingEclipse based Salesforce.com IDEto develop and deployinto production.
• DevelopedBootstrap, Cascading Style Sheets (CSS)for creating effects inVisual force pages.
• Having good experience with custom settings to develop the auto search functionality in salesforce.com.

Confidential, NJ

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Jquery

Confidential

Java Developer

Responsibilities:

• Involved in gathering the requirements for performing related tasks.
• Designed and developed the presentation layer using JSP.
• Extensive used struts Action (Action, Dispatch Action) and Form bean Classes which will validate the input forms (Form Beans populated by JSP pages) based on the business logic
• Involved in development of model component to implement business logic.
• Identified and fixed the performance issues.
• Involved in the deployment process.
• Performing Manual Testing.
• Creating queries for requirements in MySQL.

Environment: MyEclipse, Core Java, Jsp, Servlets, Log4j, MySql, Tomcat Server, JSON, Windows XP