SUMMARY

• Over 7+ years of experience in all phases of Software Development Life Cycle (SDLC) and 5+ on Salesforce.com development and administration, which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts and Page Layouts.
• Implemented Web - to-Lead and Web-to-Case automation. Contributed for lower level design of functional system interface diagrams.
• Experience in Salesforce.com customization, Data Administration, Development, Support and Testing. Built demo’s for the prebuilt apps in the app exchange market to our customer, Based on their needs.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Experienced in deployments of Apex and VF pages across DEV, Test/QA and Production instances.
• Functional Knowledge of CRM processes like Sales, Marketing, Service cloud and Customer Support, Business processes.
• Developed on-demand customer relationship management solution for supplier discount program of vehicles sold/leased by GM to improve sales processes.
• Created custom page layouts, search layouts to organize fields for Confidential new promotion line and discount programs, custom links, related lists, and other components on record detail and edit pages. Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Perform system administration (maintaining user roles, security settings, profiles, workflow rules, and data integrity).
• Hands on experience in Sales Force development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Worked on Approval Process Automation against CreatedCustom objectsto build newapplication functionality in theSalesforce.com.
• Created process builder for supporting inbound messages and update bulk child records using process builder and flows.
• Worked along with Quality and Business analysts in order to rectify the critical issues in Confidential .
• Hands on Data Integration with ETL tools Apex Data Loader and Data Loader.
• Development of Sales Force with Eclipse IDE with Force.com Plug-in, Data Loader, Force.com Explorer, Metadata, SOAP, REST and web services API
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Hands on Sales cloud, Marketing cloud and Service Cloud deployments.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud. Good understanding of Software Development Life Cycle (SDLC), Waterfall, Agile and Scrum Methodologies.
• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously
• Excellent communication and inter-personal skills accustomed to working in both large and small team environments.
• Created enterprise mobile apps connecting to the customers data with Salesforce Platform Mobile Services in Confidential .
• Managed the Commercial Solutions Consulting team for the SalesForce Marketing Cloud in Confidential .
• Worked on Rotating and expiring the ads for different products in marketing cloud.
• A quick learner to new concepts, Applications and implement them in the project successfully.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Congamerge, Docusign, Marketo, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java, Apex, .Net, Python, C, C++.

Web Technologies: XML, HTML, JavaScript, AJAX.

Operating Systems: MS Windows, UNIX, LINUX.

Methodologies: Agile, Scrum, SDLC, Waterfall.

Tools: Eclipse, SQL Enterprise Manager, SQL Query Analyzer, JIRA, ALM, SharePoint.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

SFDC Developer

Responsibilities:

• Developed on-demand customer relationship management solution for supplier discount program of vehicles sold/leased by GM to improve sales processes
• Responsible for Salesforce.com Application Setup activities and customizing the apps to match the functional needs of the business.
• Custom UI development of Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Develop custom Email templates in HTML and Visualforce.
• Developed discount plan offer template and automated outbound events using Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application.
• Developing the Segmenting and prioritizing process for B2B and B2C target audience.
• Developing various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Cases, Solutions, Knowledge, User specific Reports and Dashboards for requirements
• Customization implemented to include different record type, page layouts, security and access for standard objects Lead, Account, Contacts, Opportunities and custom objects and integration with MDM Deal Management.
• Auto populated Account Source field on Account object from Lead Source field on Lead object when converting a lead using Process Builder.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers for discount programs
• Worked on Single Sign on to integrate with Salesforce using SAML configuration settings in SFDC, using identity provider along with LDAP server settings.
• Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML 2.0 and OAuth 2.0.
• Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• Worked on Changing and Updating Templates in Email Creation Flow in order to generate them automatically for customers in marketing cloud.
• Strong knowledge of data management, including data capture, warehousing, segmentation, mining, storing, cleansing, and security.
• Integrated the databases like Sibel to the Salesforce using SOAP and REST API’s.
• Hands on Data Integration with ETL tools Apex Data Loader and Data Loader.
• Developed and deployed workflows and approval processes for opportunities and products.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Closely worked with the Salesforce.com premium tech support team on a regular basis.
• Developing targeted lead generation strategies to highest priority segments.
• Analyzing demand generation results across KPI’s and use analysis to continually refine strategy.
• Managed the relationship with executive stakeholders to define KPI’s and secure resources for ongoing lead generation efforts via periodic reporting of KPI’s and business case development.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, Atlanta, GA

SFDC Developer/ Administrator

Responsibilities:

• Developing custom code for processes of new marketing, servicing campaign process for kitchen and appliances products category
• Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization.
• Worked on Rotating and expiring the ads for different products in marketing cloud.
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Web-to-Lead and Web-to-Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked along with Quality and Business analysts in order to rectify the critical issues in Confidential .
• I lead and manage the Commercial Solutions Consulting team for the SalesForce Marketing Cloud. My team is charged with supporting the Commercial Sales teams in a pre and post sales capacity.
• Created post-chats and customized pre-chat forms to gather information from customers before they begin a chat with an agent using Live Agent.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Created mobile apps connecting to the customer’s data with salesforce mobile platform.
• Worked on Apex Data Loader and Data Loader Integrations.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Design, develop, test, document, and deploy high quality business solutions on the Force.com platform.
• Communicate with other resources and with clients regarding status, technical issues and creative solutions.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Worked on Sales cloud, marketing cloud and Service cloud.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential, Timonium, MD

SFDC Developer/ Business Analyst

Responsibilities:

• Confidential new promotion line and discount programs, custom links, related lists, and other components on record detail and edit pages.
• Created process flows utilizing the software development life cycle and agile development methodology.
• Implemented Web-to-Lead and Web-to-Case automation. Maintained system interface diagrams and functional designs for network infrastructure, site support, fixed & mobile broadband networks.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Created Queues, Public Groups and Email Templates.
• Assisted product development and operations teams to define technical requirements to accompany existing products and operation requirements. Designed and developed use cases/test cases in support of the technical requirements. Transformed technical requirements into architectures.

Environment: Rational Tools, MS Project, MS Visio, MS Office Suite (Word, Excel, Access, Power Point, Outlook), SharePoint, Oracle, Workbench 12.7, SalesForce, SingleView, Century, and Quality Center.

Confidential, Farmington Hills, MI

SFDC Business Analyst/Developer

Responsibilities:

• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages for increasing Chrysler Financials’ efficiency of providing tailor-made leasing and financial solutions to their dealers & customers by deploying Sales Force computing module
• Automated lead routing and alerts based on their workflow rules, setting up triggers based on business requirements
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Iinvolved in deploying S-controls logics to manage sale plan call sheets, capturing prep data and call activity using SFDC
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Always wrote test methods with code coverage of 80-100%.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Java, APEX, Web services, SOSL, SOQL, Informatics Cloud, Force.com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows, Ajax toolkit, Adobe Flex 3.

Confidential, Richardson, TX

Java Developer

Responsibilities:

• Accommodated multiple users to operational roles such as dealer credit and retail credit.
• Involved in designing the application in various design patterns were used in the design of the application.
• Designed the application page flow using struts actions and forms.
• Developed user interfaces (UI) of the application using HTML, CSS and JavaScript.
• Developed the application using Hibernate, HTML, and JavaScript.
• Designed the Hibernate mapping for the application entities.
• Extensively used XSL to style XML data.
• Responsible in writing the interface to the sourcing and inventory application. The data exchange was done using XML.
• Wrote stored procedures and functions on Oracle.
• Used AJAX for the development of the application.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments ofEARfiles in the RUP process.
• Designed and Created Domain model and schema using Object oriented design /UMLdiagrams on RSA
• Developed the workflow interfaces using JSPs that are developed usingStrutsTiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the completeException moduleusing the existing framework that embracesStruts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens usingHTML, DHTML, AJAX, CSS, Java script
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• CreatedSpringInterceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database forSQL, PL/SQLscripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows XP, UNIX.

Confidential

Java Consultant

Responsibilities:

• Gathered the business requirements from Clients
• Design and develop the application usingUML and Visio
• ImplementedMVC design pattern using Struts framework.
• DevelopedServlets, JSP's, Java Beans.
• Wrote Stored Procedures usingPL/SQL.
• Involved in building and parsingXMLdocuments usingSAXparser.
• Created user and database objects such as tables, views, and indexes.
• UsedCVSrepositories for version controlling.

Environment: Java, J2EE, JSP, Servlet, Struts, PL/SQL Developer, Oracle, WebSphere Application Server, Ant, Eclipse, XML, CVS, MS Windows, UNIX.