SUMMARY

• Over 5 years of Professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including.
• 4+ years of extensive experience with Salesforce Administration, Implementation, Configuration, and Support on Force.com platform.
• Experience in Design/Development/Testing/Implementation and support of Salesforce CRM, and Salesforce SFA applications based on APEX Language.
• Experienced in all phases of Project life cycle and implementing them along with Salesforce customization.
• Extensive experience in Salesforce.com Customization, Data Migration and Integration.
• Deep understanding of MVC model, HTML5, CSS3, JavaScript, Java, Apex, SOQL, SOSL, DML.
• Experienced developing custom Visualforce pages.
• Implementing Analytic cloud (SFDC WAVE) for Confidential business unit.
• Extensive experience in designing custom objects, junction objects, custom fields, pick lists, custom page layouts, custom tabs, custom reports and dashboards, email templates, custom profiles, sharing rules.
• Knowledge of configuration and maintenance of user security permissions in compliance with organizational needs.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Extensive experience in writing Workflows, Validation and Assignment Rules, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package & Custom Application, Analytic Snapshots and Dashboards.
• Customized Fields, Page Layouts, E - Mail Templates, and Sharing Model in Case Management.
• Experienced in system security settings and SFDC Administrative tasks such as creating Profiles, Roles, Users, Page Layouts, Email Services, Record Types, Assignment rules, Workflows, Reports, Dashboards and Approval Processes.
• Developed TFS to use solution Framework & implementation for several clients.
• Experience in Integrating App Exchange Applications with Sales Force, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
• Hands-on experience in working with Force.com service cloud, sales cloud, marketing cloud.
• Experienced in working with relational databases like Oracle and SQL Server.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Batch Apex programming language.
• Experience in Rest based and SOAP based web service (Integration) insalesforce.
• Specialized in implementing SOQL and SOSL in Apex Classes and Apex Triggers.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in creating SFDC Administrative tasks like roles, profiles, page layouts, record types, assignment rules, and workflow alerts, actions, reports, dashboards etc.
• Knowledge in QA process, Lean, Six Sigma, SEI-CMM and Automated Testing Life-Cycle Methodology.
• QA Audit, Compliance & organizational standards.
• Configured and maintained user security permissions in compliance with organizational needs.
• Experienced in Importing data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader, Git Hub, Jenkins and Import Wizard.
• Understanding of SDLC process including Agile and Waterfall.
• Experienced in writing and executing Apex test classes.

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential - Milwaukee, WI

Responsibilities:

• Interacted with Business team for requirement gathering throughout the planning and implementation and also worked closely with Project Manager, Administrator, Business Analyst, QA team.
• Created Data Validation rules and Formula fields as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases and Activities.
• Created data mapping for integrating various systems in Salesforce.com.
• Involved in unit testing, bug fixing, spring boot and post release support.
• Used the sandbox for testing and migrated the deployment instance after testing.
• Worked with Informatica ETL team for creating Data mapping for source and exact target systems.
• Created automated responses for incoming Cases Management based on any attribute of the case.
• Worked with Exact Target marketing automation suite for email, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
• Configured the Hibernate configuration files to persist the data to the Oracle Database.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Customize and standard case fields to track so that you can review who, when, and what has changed on every case management.
• Developed and customized User interface using Visual Force Pages, Batch Apex controllers.
• Administered and supported the CRM application for large number of users in Sales and Service Cloud.
• Creation and maintenance of reports to support the business in both Salesforce and CPQ.
• Worked on Validation Rules, Workflows and approval processes &developer UI through Lightning Component.
• Worked on analysis and business forecast reviews throughWave Analytics.
• Integrated SFDC with Marketo Tool to make Marketing process easy to access Leads and opportunities.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com.
• Created data migration (Jenkins, Git Hub) document for import/export of data from Salesforce.com environment.
• Created rest/soap service to your servers which can perform DML operation to your TFS data objects.
• Delivering an outbound message to an endpoint with data and information captured in xml to TFS.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Manipulated data sets, reports and dashboards in Salesforce wave analytics by using json.

Environment: Force.com Platform, Apex, Visual Force(Pages, Components &Controllers), Json, SF CRM, Apex Data Loader, Force.com IDE, QA, Git Hub, Jenkins, Exact Target, Batch Apex, SF Lighting, Marketing Cloud, SQL, SOQL, SOSL, Partner & Customer Communities, SalesCloud, Service Cloud, HTML.

Salesforce Developer

Confidential - Jackson, MS

Responsibilities:

• Involved with different cross-functional teams to gather requirements and give solutions.
• Analyzed the business requirements and mapped to Sales Force.
• Involved in data migration from Excel to Sales Forceusing Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created work flow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Batch Apex Classes, Visual Forcepages, Future and Apex Triggers to develop the custom functionality as per the requirements.
• Used the TFS plug-in in Eclipse like Resolving Conflicts, Detect Local Changes, View History etc and to collaborate with other team members as well as creating Builds for manual/continuous integration.
• Creating the Web- to - Case pages in Case Management.
• Experience using App Exchange Applications like Dupe Eliminator, Marketo, Exact Target Marketing etc.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Worked on IDE tools Data loader and Workbench for all the data conversion and migration activities.
• Delivering implementations on the Salesforce Commerce Cloud platform for major worldwide brands.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Worked on the Integration of multiple technologies with Sales Cloud and Marketing Cloud in Salesforce.com.
• Implemented the requirements on Salesforce platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Good understanding of cloud computing services and Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Integrating the Case Information in Case Management.
• Integrated Salesforcewith Microsoft Outlook to synchronize contacts, events and tasks.
• Worked with Lighting component and also integrated it with Visualforce for reusability.
• Configured and Integrated Salesforce with Oracle database along with LIGHTING.
• Designed REST APIs that allow sophisticated, effective and low cost application integration.
• Thorough review & understanding of Agile stories presented to the sprint team, and as the QAlead the ability to assess test needs - functional, integration, and regression based on the change.
• Writing/editing SQL queries to retrieve campus housing data.
• Implemented SFDC Integration using REST/ SOAP Web Service API’S.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs.
• Suggested and successfully implemented Salesforce wave analytics with the approval of client.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Salesforce.com platform, APEX Language, Visual Force- Pages, Component & Controllers, Salesforce.com Data Loader, QA, Exact Target, Custom Objects, Sales and Service Cloud, Marketing Cloud, Custom Tabs, Email Services, Security Controls, LIGHTING, HTML, SOAP API, REST API, Eclipse IDE Plug-in, SF WAVE.

Salesforce Admin/Developer

Confidential - Redwood City, CA

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Admin with business users to revise and renew Software System Requirements, Business Process Requirements.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Primary responsibilities included custom application development and integration in Sales cloud and Service Cloud.
• Worked on Marketing Cloud by creating Campaigns standard objects.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates and also have knowledge in bulk emailing users.
• Created Visualforce pages as per the client requirements and customizing Partner portal using various components working across various SFDC implementations covering Sales Cloud, Service Cloud.
• Involved in configuration of Data sources in Web Logic Server and involved in writing UNIX shell, Perl scripting for deployment process in AIX systems.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Experience in Marketing cloud, Exact Target configuration and writing AMP scripts.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Worked on developing standard/custom controllers, controller extensions and VISUAL FORCE pages.
• Advanced the APEX Triggers to safeguard the correct data entries in to the system.
• Implemented SOAP protocol to get the requests from the outside System.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Created Apex REST methods.
• SOAP API to create, retrieve, update or delete records, such as accounts, leads, and custom objects.
• Worked with SQL database to retrieve data according to needs.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Sales Cloud & Service Cloud, SQL, VISUAL FORCE, APEX Triggers, SOQL & SOAP, Force.com IDE, SOAP API, REST API, Windows.

Java Developer

Confidential

Responsibilities:

• Involved in the analysis, design, implementation, and testing of the project.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Worked with .NETEntity Frame work Code, Model, Database first approaches.
• Developed web components using JSP, Servlets and JDBC.
• Developed multi-tiered ASP.NETweb applications using C#, HTML5, CSS.
• Developed middle layer using C# .NET.
• Implemented database using SQL Server.
• Designed tables and indexes.
• Wrote complex SQL and Stored procedures.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed user and technical documentation.

Environment: Java, JSP, Servlets, JDBC, .NET, JavaScript, MySQL, JUnit, Eclipse IDE.