SUMMARY

• Over 5 Years of IT experience that includes 3+ years’ experience in Salesforce.com CRM Platform as an Administrator.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experienced in Administration setup -Manage Users, security controls, Data Management, validation, customization and configuration.
• Expertise in configuration of Standard Objects, Profiles, Custom Objects, Page Layouts, Custom fields, Pick list, Permission Sets, Validation Rules, User Management, Workflow Alerts and Actions, Role Hierarchy, Approval Workflow, Email generation, Reports and Dashboards in Salesforce according to application requirements.
• Performed Data Migration using the standard APEX Data Loader from across multiple legacy systems to Salesforce.com standard and custom objects.
• Worked on Sales and Service cloud projects. Defined support process, Case management, Web to lead and Email to case functionalities, Email templates for Email alerts and SF to SF connections.
• Worked on Sand box and Change sets for deployments to other Sand boxes and Production Instance..
• Excellent communication skills with solid technical capabilities. Ability to learn quickly in work environment and cooperate with group requirements efficiently.
• Team building exercises, Daily scrums, Grooming and Planning Sessions and Team coordination.
• Developed detailed process documentation and deployment process.
• Documenting Business Requirements, Technical Requirements and Use Case Diagrams to make the requirements easy to understand for SalesForce Developers.

PROFESSIONAL EXPERIENCE

Confidential - Chicago, IL

Responsibilities:

• Worked on various SFDC standard objects such as; Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts, Cases and Solutions.
• Maintained organization wide defaults, User Role Hierarchy, Data Security, Profiles, Sharing Rules, Permission set, and Field Level Security.
• Created Page Layouts, Record type, and Business processes according to client needs.
• Implemented Pick lists, Dependent pick lists, Lookups, Validation rule, and Formula fields to the custom objects
• Create/Edit report, Report Folder and dashboards for a wide range of users using the native Salesforce.com reporting tool.
• Performed the roles of Salesforce.com Administrator and Analyst in the organization.
• Interacted with various business user groups for gathering the requirements for Salesfore.com CRM implementation, serving as the organization’s subject matter expert (SME) of Salesforce.com CRM software.
• Involved in Salesforce.com application set-up activities and customize the apps to match the functional needs of the organization.

Confidential

SFDC Admin

Responsibilities:

• Capture and disseminate detailed functional specifications, developing project plans, and helping drive the development and testing teams to deliver high quality, customer focused product.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented picklists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Experience in building the security model for the organization using Security, Roles, Field Accessibility, Organization Wide Default Settings, Profiles, Field Level Security, Permission Sets, and Sharing Settings.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Developed Visual force pages, controller extensions, Apex classes, triggers, test methods, custom controllers and Batch apex for different functional needs and implemented the business logic based on the requirements.
• Data migration using Data Loader.
• Used Salesforce web services like REST API, SOAP API and XML..
• Lead the Module for Unit Test Class creation and Unit testing of Controller Classes with 90% Code coverage in Salesforce with Positive, Negative n Bulk Testing of data.
• Work with the client and other team members to resolve project issues.

Confidential

CRM Analyst

Responsibilities:

• Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
• Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommended changes in products, service, and policy by evaluating results and competitive developments.
• Kept promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.