Salesforce Administrator Resume

SUMMARY

Over 2+ Years of Experience in SalesForce.com CRM.
Excellent Hands on Experience in creating Custom Objects, Custom fields, Role based Page layouts, Custom Tabs, Custom Reports, Report folders and also worked on the designing of various other components of Visual Force Pages, Snapshots, Dashboards as per the client and application requirements.
Excellent commitment, dedication, and planning towards goal oriented tasks independently or as part of a team.
Instant problem solving skills with good Interpersonal and Communication (oral and written) Skills.
Mentoring new team members and giving knowledge transfer on the application.

TECHNICAL SKILLS

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, S - Controls, Apex Web Services, Force.com Eclipse IDE, Plug-in, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

Web Technologies: HTML, CSS, XML,Java script.

Databases: Oracle, MicroSQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, Windows 7, Unix.

Languages: J2EE, Apex, C, SQL, HTML

IDE: Eclipse, NetBeans

PROFESSIONAL EXPERIENCE

Salesforce Administrator

Confidential

Responsibilities:

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
Develop reports and/or dashboards as requested to organize data and track key data points like dollar amounts and customer engagement
Design workflows and processes to automate repetitive actions and improve efficiency of businesses processes
Create a Questionnaire using the Workflow function in SFDC that will improve the process of generating quotes
Monitor and maintain the integration of Salesforce.com
Update leads by using the Data Loader and Data Import Wizard to do mass imports/updates/upserts in SFDC
Use the Sandbox instance to test applications/processes before implementation in the actual SFDC instance

Salesforce Administrator/ Developer Intern

Confidential

Responsibilities:

Perform development, testing, implementation, documentation and updating as it relates to the Salesforce.com and system administration.
Implemented new enhancements including creation of custom objects, workflows, apex triggers, Visualforce pages, reports and dashboards.
Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
Participated in cross-functional teams that address strategic business issues involving CRM and sales operations.
Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
Created custom Reports and Dashboards as per the business needs.
Ability to understand user requirements and translate them into a technical reality that is extendable and maintainable.
Collaborate well with an offshore team to deliver quality code as the only developer on site.
Assist Project Managers by identifying required tasks, timelines, dependencies, critical path items, resource requirements, etc. to complete a project.

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