SUMMARY

• 2 years of experience insalesforce.com CRM platform as Administrator & Developer.
• Experience with SalesForce Customization, Security Access, creating profiles, roles, users, page layouts and email services.
• Mostly worked on Sales cloud, Service cloud and Community cloud.
• Can develop various applications through force.com platform, create workflows, write validation rules, familiar with various permission sets and other administrative tasks.
• Experienced in creating various junction Objects and worked on different fields like Picklist, Formula Fields, Roll - up Summary and also Created field dependencies between different fields.
• Can analyze Entity Relationship diagram and implement them to salesforcecustom objects, Junction objects, master-detail relationships and lookup relationships.
• Also familiar with backend development using triggers in force.com platform using best practices.
• Experience in developing VisualForce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Well proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, design of VisualForce Pages, Apex Classes, Controllers & Triggers, App Exchange Package & Custom Application, and Web services API for implementing web services in the application for access to data from different users.
• Can extensively work on Salesforce.com customization using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API.
• Good at writing Wrapper classes customizing various objects as per the requirement.
• Have Good communication skills, inter personal relations, hardworking and result oriented as an Individual and in Team.

TECHNICAL SKILLS

Salesforce Technologies: SalesforceCRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages, Apex Web Services, Workflow & Approvals, Dashboards, Custom Objects.

SalesForce Tools: Force.com Data Loader, Force.com Platform (Sandbox, and Production), Force.com IDE

Operating Systems: Linux, UNIX, Windows 7/8.

Programming Languages: C, C++, Java, HTML, XML,JavaScript.

Database: MySQL, PL/SQL.

Web/Application Servers: Tomcat 5.0/6.0.

PROFESSIONAL EXPERIENCE

Confidential, Boston

Salesforce Administrator and Developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security and audit trail setup.
• Created various Custom objects, Tabs, Workflows, Reports, Apex triggers, Apex classes and validation rules for the application.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized Page Layouts forSalesforce.com Standard and Custom objects.
• Successfully migrated code to Production after testing the code in sandbox.
• Manage ongoing support requests and administrative needs of users by effectively identifying, prioritizing and escalating issues.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Skilled the roles of Salesforce.com Administrator in the organization.
• Created custom objects, fields, designed page layouts, custom tabs as per the requirement.
• Implemented & maintained reports and dashboards.
• Designed Profiles, Roles based on Organization role hierarchy.
• Used to assist new users on how to use Force.com.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers
• Developed Visual Force Components and Visual Force Pages.
• Implemented Record-Level and Field- Level security and configured their sharing settings.
• Designed junction objects and implemented various Lookup and Master-Detail Relationships.