SUMMARY

• Around 7 years of professional IT experience with 6+ years in Salesforce.com CRM Platform both as Administrator and Developer
• Involved in various stages of Software Development Life Cycle (SDLC) including Analysis, requirement gathering, Design, Development, Testing, Deployment and Maintenance of Salesforce applications.
• Extensive experience in designing of Custom objects, Fields, role - based Page Layouts, Workflow Alerts & Tasks, Process Builder, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report extractions to various format, design of Visual force page, Record types, Dashboards and Email generation according to application requirements.
• Worked on the objects like Accounts, contacts, leads, cases, opportunities and orders for navigating easily between apps and tabs using Lightning experience.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Community cloud, Call center, Chatter & App-exchange applications
• Experienced in Salesforce.com Apex Classes, Apex triggers Integration, Visual force, Force.com API.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Experience in implementation of Asynchronous Apex like Queueable Apex, Apex scheduler and Batch Apex.
• Written SOQL and SOSL queries with consideration to Governor Limits for data manipulation in need of the application using platform database objects in Apex.
• Experience working with Force.com IDE for development and deployment.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Expert in migrating data from various systems intoSalesforceCRM usingETLtools - Informatica to synchronize data between Sales.com and web service endpoints.
• Hands on experience in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions and Web Services API.
• Good Experience with Salesforce integration technologies like Scheduled Apex, SOAP, REST, by using Inbound and Outbound callouts.
• Experience with Unit Testing, deploying ChangeSets from Salesforce sandbox environments, and familiarity with common software development practices and methodologies.
• Experience in front-end development using HTML, JavaScript, CSS and AJAX Tools. Experience with SQL Server, Oracle, and MySQL databases.
• Expertise in designing Custom Reports types, Report Extractions to various formats and Dashboards, Snapshots.
• Excellent analytical, de-bugging skills and documentation skills.
• Highly motivated self-starter with Excellent Communication, Presentation and Problem Solving Skills and committed to learning new technologies.

TECHNICAL SKILLS

Force.com Features: Workflow & Approvals, Field updates, Reports, Custom Objects, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, and Sandbox data loading, Apex, VF, Triggers, Process Builder, Page Layouts, Record Types.

Force.com Tools: Apex Data loader, Force.com Apex, Force.com Excel connector and Force.com Eclipse IDE Plug-in and Lightning experience, ETL Tools.

Programming Languages: APEX, JAVASCRIPT, HTML, CSS, SQL, .NET and JAVA.

Operating Systems: Windows (10, 7, XP), Mac 10.x

Database: Oracle, MS SQL Server 2000/7.0 and MySQL.

IDE: Force.com Eclipse IDE

Methodologies: Agile and Waterfall

Web Technologies: HTML, JavaScript, Jquery, XML, CSS and AJAX

Tools: GITHUB, Jenkins, Informatica, APTTUS, Selenium, Apache ANT.

PROFESSIONAL EXPERIENCE

Confidential, SanDiego, CA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather and document the requirements forSalesforceInterface development and documented them.
• Adhered to Agile software development methods throughout the project and translated client requirements from functional to technical level.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.
• Performed Customization by creating the Custom Profiles, Fields, Dependent Pick-Lists, Page Layout, Record types, Objects, Tabs and Custom app.
• Involved in Business Automation tasks using Workflows, Apex, Email Notifications and branded templates
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com using DATA LOADER.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Designed and developed Apex classes, Controller Classes, Extensions and Apex Triggers for various functional needs of the application.
• Developed the Apex Test Classes with minimum code coverage of 90%.Used Visualforce components like PageBlock, CommandButton, ActionSupport and ActionFunction.Created Visualforce pages using Controllers, Visualforce components and JAVASCRIPT
• Worked on Lightning components for creating own filters on reports with spanning columns and flexible layouts.
• Integrated REST API webservice for extracting data from external systems.

Environment: Force.com platform, Apex Classes, Triggers, Data Loader, HTML, Workflow & Approvals, Reports, SOQL, SOSL, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force, Java Script, Eclipse IDE Plug-in, REST API, JAVASCRIPT, Windows XP.

Confidential, Carrollton, TX

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match functional needs.
• Performed Salesforce.com Developer and Administrator roles.
• Involved in preparation of business requirement documents and functional requirement documents for the service cloud implementation modules.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Created various Profiles and configured PermissionSets based on organizational hierarchy requirements
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to application needs.
• Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish many-to-many relationship among objects.
• Involved in Service Cloud Applications, Automation of Case Management.
• Implemented Apex Classes, Visual Force pages& Triggers and linked them to manage workflows implemented in system.
• Implemented Apex DataLoader "Command Line Interface (CLI)" to Load data intosalesforcefrom staging area.
• Worked on integration ofPardotwith SFDC by mapping the lead fields to prospects inPardotand on Sales Cloud interjecting with Marketing Cloud usingPardot. Drives the efficiency and effectiveness of Change Management process.
• Worked on release management items i.e. component tracking, pre deployment activities, Code backup, Data backup, code migration through change-sets and Force.com IDE and post deployment activities
• Deployed components using ANT Migration Tool and ChangeSets
• Configured the Contract management and revenue management using APTTUS CPQ.

Environment: Windows XP, Force.com Platform, Salesforce Enterprise Edition, ANT, Force.com Web Services API, SOQL/SOSL Queries, Eclipse, Force.com Eclipse Plug-in, Pardot, APTTUS, Jquery, HTML, Java Script, CSS, WSDL, SOAP, AJAX and MVC design patterns.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Developed Apex coding which includes Triggers, classes for custom controllers and controller extensions, schedulable apex classes, batch apex etc., according to the functional needs of the application.
• Customized and created validation rules,, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, and custom reports to suit to the needs of the application.
• Created and maintain aSalesforceCommunitybased on Napili template for companies, dealers and customers to login and view the process of their cases and to share their ideas.
• Created customer portalcommunityand developed Visualforce pages as per the business requirements and configured the portals.
• Did code optimization on complete existing code in the application single handedly to follow the best practices and not to hit Governor Limits. Also maintained single trigger per object with the help of classes and helper methods
• Created several workflows by defining rules, approval processes and related actions.
• Performed Unit Testing, Integration, Regression and User Acceptance Testing.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish Many to Many relationships among objects.
• Implemented SOAP API to integrate the Salesforce org with the third parties.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked with DataLoader for data migration, insert, update, and bulk import or export of data.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Environment: Saleforce.com platform, Apex Language, Triggers, S-Control, Visual Force, Data loader, Salesforce.com Data Loader, Force.com API, Community cloud, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Dallas, TX

Salesforce Developer/ Administrator

Responsibilities:

• Closely worked with otherSalesForce.com consultants while implementing the solutions for the needs of organization.
• Involved in various activities of the project, like information gathering, analyzing the requirements, documenting the functional and non-functional requirements.
• Administered and monitored the company's Salesforce CRM Application.
• Created the workflows for automated Lead routing, lead escalation and Email alert and Use Leads, Accounts, Contacts, Contracts etc. (Sales Cloud).
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports, and Dashboards.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Built custom solutions with Apex and Visualforce.
• Supported the Data Migration activities from various business centers with the support of Salesforce.com.
• Used Data migration tools like Apex DataLoader, Jitter Bit.
• Used XML as data communication between salesforce and the external system.
• Used SOAP web services for communicating with external systems.
• Used REST API for communicating with internal PHP system.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting
• Worked on Service Cloud and Sales Cloud implementations in two different projects.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in

Confidential

Java Developer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Implemented the modules using Model View Controller (MVC) design pattern.
• Created use cases, class diagrams, activity diagrams and collaboration diagrams using Rational Rose 2000.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Deployed the application on Tomcat server at client locations.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Used @TestNG annotations for automation of testing using selenium.
• Designed and developed web pages using HTML and used JavaScript for client side validation.
• Developed data model and stored procedures.
• Worked on writing scripts in selenium testing for the automation of testing process.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: Java 1.4, HTML, Java Script, Selenium Testing, Apache Tomcat, Eclipse, MySQL.