SUMMARY

• 9 years of full software development experience from small to complex implementations of Siebel Sales, Financial Services, Partner Portal, Wireless, Power Worked on projects in waterfall and agile methodology.
• Rich experience in communication and media domain.
• Experience in design, build and implementation on Siebel Tools/ Configuration/ eScript/ Workflows/ Product Configurator/EAI.
• Expertise in the functional areas of Account, Contact, Partner Administration, Opportunity, Quotation, Field Service and Order Management.
• Have good knowledge on OpenUI architecture and various concepts like Presentation Model, Physical Renderer, Manifest files, and Java script, JQuery, HTML and CSS.
• Customized .css files to change font size and color in Open UI.
• Experience in creating, handling and troubleshooting workflows.
• Created web services for consumption by external clients.
• Experiences in product configuration to create bundle products, product classes, define product attributes and UI properties, Siebel configurator scripts and constraints.
• Worked on proof of concept and designing the solution to meet functional requirements.
• Experience in Assignment Manager, Administration Runtime Events, Action Sets, Repeating Component Jobs (RCRs), Data Validation Manager (DVM) Concepts, Creation of Inbox Items, Inbox Approval Processes, Broadcast Messages, Administration Data maps, Administration Application Concepts and Personalization Concepts in Siebel.
• Ability to proactively manage workload and identify opportunities for additional contribution.
• Experience in Siebel eCommunication, Siebel Call Center, Siebel Wireless and Siebel eChannel.
• Committed team player with multitasking capabilities with an ability to express complex business concepts in technical terms.
• Experience in working with multiple vendors and geographically distributed teams
• Taking care of the Incident Encountered & responsible to find the path to the Resolution.
• Handling the Escalations & Maintaining the Documentations & Database.
• Provide KT to the junior team members including Fresher's.

TECHNICAL SKILLS

Domain: Communication & media and TelecommunicationPublishing Domain

Siebel Applications: Siebel Sales 7.0, 7.5, 7.8, 8.1,Open UI

Siebel Technical Expertise: Siebel CRM, Tools Configuration, Siebel Web Services, Siebel EAI, Workflow, Scripting

Additional Technical Expertise: SQL, PL/SQL, JavaScript, JQuery, Unix Shell Scripting, Dot Net, XML, HTML

Database: Oracle 10g, SQL Server 2000,2005

Operating System: Windows, Unix

Tools: TOAD, SQL Plus, XML SPY, VSS, SOAP UI

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Siebel Technology Lead and SalesForce Developer

Responsibilities:

• Development and Unit Testing using Siebel 8.1 tools and client.
• Performed code configurations using Siebel 8.1 tools and client.
• Worked on VBC
• Worked on Agile Flow and JIIRA Tickets
• Provided inputs on solution design and alternatives based on evaluations/understanding of the existing functionalities.
• Perform technical analysis, design, development, implementation of applications with necessary customizations.
• Support cross systems and related integrations across native Salesforce eco system.
• Build solution on Salesforce.com platform, including development in Force.com, Visualforce, Lightning, Apex, Web Services and API's
• Work with a cross - functional Scrum team to maintain and enhance Salesforce Service Cloud applications in iterative release cycles
• Troubleshoot and fix defects for planned releases and production issues
• Research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling and monitoring

Confidential, El Segundo, CA

Onsite Technology Lead

Responsibilities:

• Development and Unit Testing using Siebel 7.0 tools and client.
• Performed code configurations using Siebel 7.0 tools and client.
• Participated in code and design reviews and also used check style tool for code quality improvements.
• Facilitated requirements analysis, impact analysis and translation to technical specifications.
• Coordinated with multiple vendors from geographically distributed teams for a successful development, testing and deployment of a single project.
• Performed technical design, development and testing of field service project to replace existing siebel out of the box scheduling and optimization tool called ABS with a third party scheduling system named Click Software.
• Performed technical design, development and testing for multiple Siebel Field Service application enhancements projects.
• Participated in creating application architecture document to provide deliverables in line with architectural requirements.
• Participated in architecture review sessions to provide inputs to architecture team through framework analysis, design patterns, prototype specifications
• Provided inputs on solution design and alternatives based on evaluations/understanding of the existing functionalities.
• Worked as onsite technical lead for the Field Service application production support team and effectively coordinated with multiple teams in troubleshooting and resolving all types of production issues.
• Assisted siebel analysts in requirements gathering and developed prototypes.
• Designed and developed web services to retrieve and update the data in legacy applications, modified Integration objects and developed custom business services to invoke the web services and implemented security for invoking web services.
• Developed complex scripts to achieve the business requirements.
• Worked extensively on siebel tools, EAI, workflow, business service, web service, VBC, eScript, data dap & profile configuration and integration objects
• Effectively communicated with internal teams to deliver functional requirements like GUI, screen and interface designs.
• Integrated Siebel Call Center and Siebel Field Service applications with other systems like Click Software, STMS, Order Management System (OMS), SAP, Commergent using ICAN/SeeBeyond middleware.
• Developed VBCs to display the external data in Siebel application for both payments and claims transactions using business services that are scripted using eScript.
• POC on Open UI showing its power over regular interactivity.

Confidential, Dayton, OH

Technology Lead

Responsibilities:

• Requirements Gathering
• Technical Design(High Level and Detailed Design)
• Configuring Applets, Views, Screens
• Configuring BC/BO Layer
• Configuring Links, Joins, Picklists, and MVGs
• Setting up ODQ/IIR, Address doctor for De-Duplication/Cleansing
• Server and browser scripting in the application
• Implementing EAI using Siebel Inbound Web services, Workflows
• Performing Batch Data Load Activities using EIM and BDM
• Running Batch load using server manager command prompt
• Production Deployment and Support & Enhancements
• Monitoring server component tasks and performance improvement
• Unit Testing and Integration testing
• Mentors and train technical associates