SUMMARY

• Having 8+ years of IT experience with 5 years of experience in analysis, design, configuring and development of various CRM and web - based applications, which includes Salesforce.com platform, Sales Cloud, Service Cloud as a Developer and Administrator.
• Involved in analyzed requirements and developed detailed design of Sales force integration.
• Experience in designing and administration of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Designed junction objects and implemented various advanced fields like Picklist, Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation as per application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflow rules, Tasks and actions.
• Understanding of governor limits and performed configurations in accordance with the limits.
• Experience working with Force.com IDE, Apex Data Loader, Force.com Explorer and Salesforce.com Sandbox environments.
• Experience in managing Full sandbox,developersandbox and Configuration-only sandbox.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Customization, Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
• Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, Visual-Force, Custom Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services, JavaScript.
• Experience in writing SOQL queries and SOSL using Force.com Explorer, Developer Console and Force Work bench.
• Familiarity with SQL and RDBMS, ability to manage data loads and data quality.
• Extensive written HTML, CSS, JavaScript, Visualforce, Apex Classes, Batch Apex jobs, Scheduled Apex jobs, Dynamic apex, Test classes, Controllers, Triggers, Workflows & handler classes and various other components as per the client and application requirements.
• Designed and developed Visual Force Pages using Standard Controllers, Custom Controllers, and Extension Controllers & Web Services API. Created new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Have Extensive experience in Workflow Automation (Task, Email, and Field Updates) and Approvals.
• Having hands on experience in Lightning Interface and Worked on new release of lightning components.
• Hands on experience with Eclipse and ANT Scripts.
• Used REST and SOAP web services also experienced in Web Service - Synchronous & Asynchronous. Experience in web technologies & libraries like HTML, SQL, CSS, JavaScript, and SOAP.
• Excellent knowledge of customer focused IT delivery methods and strong de-bugging and documentation skills.
• Good communication, interpersonal and quick learning skills with proven ability to adapt to different project environments and have a quick grasping capabilities to work with newly emerging technologies.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component& Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java, Apex, C, C++

Methodologies: Agile, Scrum, Water Fall, SDLC

Web Technologies: HTML, CSS, AJAX, XML, JavaScript

Operating Systems: MS Windows, Linux.

Data Bases: MS SQL Server, DB2, PL/SQL

PROFESSIONAL EXPERIENCE

Confidential, Atlanta GA

Sr. Salesforce Developer/Administrator

Responsibilities:

• Worked as Sr. Developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with sales team, product owners and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Designed and implemented the business requirements as part of agile methodology and update the business team on the status of sprint user stories in weekly stand up meetings.
• Worked in designing the application architecture models and solution standards for a solution stack which includes: Lead management, CRM (Customer Relationship Management), CPQ (Configure, Price, and Quote), and CLM (Contract Lifecycle Management).
• Used Salesforce Lightning Design Systems (SLDS) in order to develop the Lightning components.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business Process.
• Implemented Salesforce Lightning Components for small set of users within the organization
• Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Opportunity, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Implemented UI lightning design along with visual force pages for latest custom page design.
• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud based environment.
• Worked on extending standard Sales Cloud objects like Accounts, Contacts, Leads and Opportunities.
• Built custom Salesforce1 Lightning apps for different business groups in the organization and usedsalesforcelightning design system styles.
• Created SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on extending standard Sales Cloud objects like Accounts, Contacts, Leads and Opportunities.
• Used Data Loader for insert, update, Delete and bulk import or export of data from Salesforce.com S-objects used it to read, extract, and load data from comma separated values (CSV) files.
• ImplementedSalesforceService Cloud and Opportunity Management (Case management, Entitlement management, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-based triggered tasks, email alerts, field updates to implement business logic.
• Acquainted with using lightning components for UI design and I am enthusiastic to constantly upgrade myself with new releases and updates of Salesforce.com.
• Utilized digital marketing tools including Salesforce, Exact Target, GoTo Meeting, GoTo Webinar, and others.
• Made new feature enhancements on Service cloud and Sales Cloud console view and developed Visualforce Components.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals etc via service cloud.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment and CTI Interfaces.
• Performed the unit testing on apex controllers and triggers and maintained the code coverage of 95%.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Interacted with the Salesforce.com tech support team on a regular basis to resolve complex issues.
• Assisted client with staging and deploying email campaign with in Marketing Cloud.
• Created Customer Channels like Web to case, Email to Case and even done with the advance channels like call center and live agent and Communities.
• Used Visual-Force framework to integrate the application with web services. Created Visual-Force pages and embedded it into the application.
• Worked on Implementation and post-production support on CRM applications.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.

Environment: SFDC platform, Apex, SOQL, SOSL, XML Data, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Sandbox, Visual-Force development, Custom Tabs, Email Services, Security Controls, Windows XP.

Confidential - Charlotte, NC

Salesforce Developer/Administrator

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions to meet business requirements.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards. Salesforce dashboards allow you to present multiple reports side-by-side using dashboard components on a single dashboard page layout.
• Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Worked with exceptional handling and displaying custom error messages for effective end user interactive experience using Visual force pages.
• Intensely worked with Apex, S-Controls, Triggers, API integration.
• Involved in Service cloud and Sales cloud for Implementation/Customization.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Deployed and configured Exact Target from AppExchange to manage marketing cloud campaign creation and management.
• Created Scrubbing steps and apex classes as part of sandbox refresh and also maintained high quality VF pages, Apex classes.
• Used Apex Data-types, Variables, and Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subject’s comma separated values (CSV) files.
• Involved in resolving issues found during Unit Testing, QA Testing & User Acceptance Testing (UAT).
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential - Pataskala, OH

Salesforce Developer/Administrator

Responsibilities:

• Worked in a team as a developer and administrator to perform technical requirements, detailed analysis of business and designed the solution.
• Participated in Salesforce.com Application Setup activities and customized the apps to fulfill the functional requirements of the organization.
• Lookup Fields, Customized Dependent Picklists Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types.
• Developed Custom Controllers to make external web service callouts, validations and data insertion.
• Created Visualforce components and attributes to override the look and feel of standard Visual force components.
• Worked on various objects like workflows(email alert, new task, outbound message, field update) and also on salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Worked on case management automation (on Case Object) to track and solve customer's issues.
• Implemented Email-to-Case entry and manual case entry.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Deployed and Designed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to match the requirements of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Integrated, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com Visual Force (Component & Controllers) Pages, Security Controls, Time Based Triggers, Apex Language, WSDL, Data Loader, HTML, Java Script, SOQL, SOSL, Workflow& Approvals, Sandbox data loading, Eclipse IDE Plug-in and Windows 7/XP Pro.

Confidential

Salesforce Developer

Responsibilities:

• Performed the role salesforce.com developer in the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Used data loader for insert, update and bulk import or export of data from salesforce.com objects and used it to read, extract and load data from only csv files.
• Defined lookup and master-detail relationships on the objects and created junction objects establish connectivity among objects.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Worked on implementing a prototype designed to batch process records sent to the end system and invoked the batch using a Trigger.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates and outbound messages to implement business logic.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed Java Scripts for UI validations and customization as part of Visualforce pages created to display data from multiple end points.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in data mapping and migration of data from legacy systems toSalesforce.com Objects and fields.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications.
• Created new user accounts and configureSalesforce.com to fit security needs at the user and organization levels.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Development of java business components using the struts framework and also involved in writing SQL queries for the application in Oracle.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures. Used JDBC for communicating with the database.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Developed User Manual and Installation Manual Data modeling and ER diagrams Establish and maintain project communications with all divisions Track project delivery commitments and ensure the adherence to schedule
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML, and Enterprise Application Integration.
• Schedule and organize weekly or daily stand up meeting with the whole development teams both onshore and offshore. Create Unit Test Documents as part of code deliverables Co-Ordinate and manage Global Delivery teams at offshore locations.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, HTML, CSS, JavaScript, Web Service (SOAP, REST API), UML, XML, Oracle 9i, Linux.