SUMMARY

• A competent professional with over 6 years of robust experience in application software designing, development, testing and implementation.
• Developed Business Requirement Documents (BRD), functional requirement documents (FRD) and traceability matrix.
• 4+ years of experience with Salesforce customization, Security Access, Workflows, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Extensive experience in designing of custom objects, custom fields, picklist, role - based Page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format, design of visual force page, record types, dashboards and email generation according to application requirements.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visualforce, Force.comAPI
• Experience with Data Migrations and update through the tool App Exchange Dataloader in Salesforce.
• Hands on experience in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record Level Security, Profiles, roles and resource monitoring at different hierarchical level of organization.
• Rich expertise in developing Custom Page Layouts, Work Flows, Relationships, Lookups and Dependent Picklists.
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processesfor automated alerts, field updates, and emailgeneration according to application requirements.
• Worked on all phases of software development life cycle including Analysis, Design. Development, Testing, Implementation and support.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Have excellent knowledge of working with open source frameworks such as JSP.
• Experience in using Servlets, JSP to develop Java J2EE application using the Struts frame work.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.

TECHNICAL SKILLS

Sales Force Technologies: Apex, Visual Force, SOQL, SOSL, Data Loader, Apex Triggers,Workflows, Batch Apex, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Force.com IDE

Languages: Java, J2EE, C++, SQL

Web Technologies: HTML, JavaScript, XML, CSS, Servlets, JSP

IDE: Eclipse, Force.com IDE

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce.com Consultant & Administrator

Responsibilities:

• Gathered user and functional system requirements via workshops, workflow storyboards and working with stakeholders and project teams to prioritize collected requirements.
• Participated in Job Application Design sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Worked with various sales teams to develop project implementation and develop plans including user interfaces.
• Automation of a client specific process which involved Visualforce pages for site.comand integration of Docusign application involving javascript, css, Apex classes and automating DocuSign leveraging SOAP API.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Developed client specific scheduled class for automation of renewal emails and monthly new letters.
• Developed Apex classes, Apex Triggersfor sales team specific requirements.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Customized the standard objects as per the business requirements by using Visualforce components.
• Created Reports, Dashboards using customized Dashboard components.
• Migrating data from legacy systems to salesforce.com
• Deploying applications from Sandbox to Production using Change Sets.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Salesforce.com platform, Site.com,Database.com, Apex Script, Visual Force Pages, Controllers, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, CSS, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards.

Confidential, Baltimore, MD

Salesforce.com Consultant

Responsibilities:

• Duties included design, development, integration and administration of salesforce.com applications.
• Gathered user requirements and involved in application design discussions and documentation.
• Creating pre chat form using Visualforce and Javascript
• Customization set up and maintain Live agent, which involves multiple steps.
• Creating/Configuring chat profiles junior agents, agents and another for supervisors(with higher chat capacity and access to all chat transcripts)
• Creating Live Agent users and giving them access to the live agent in Salesforce console.
• Identifying the case and help them to route incoming chats to the right agents.
• Created deployments to each web page that has chat button, which included careful control of look and feel of chat windows.
• Creating post chat form for customer satisfaction survey and feedback using HTML,Visualforce and javascript.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed Dynamic approval processes (with necessary templates, page layouts and defined approval actions on them) for automation.
• Used SOQL & SOSL to cater to the data manipulation needs of the application.
• Involved in creatingmacrosto meet the requirements,data dictionariesand maintained metadatafor each model
• UsedApex Data Loader for migrating records to Salesforce as a backend process.
• Involved in data migration to Sand-box and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Worked inAgile project model and involved in documenting IT Stories and scoping sprints.

Environment: Salesforce.com platform, Service Cloud, Database.com, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards and Informatica

Confidential, Somers, NY

Salesforce.com Developer& Administrator

Responsibilities:

• Performed the roles of Salesforce.com Senior Developer in the organization.
• Interacted with various business user groups to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components andVisual Force Pages.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the InformaticaOndemand.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.

Environment: Apex, Visual force Pages, Components, Data Loader, InformaticaOndemand, HTML, Java Script, CSS, Workflow & Approvals, Reports, Cast Iron Integration, Custom Objects, Custom Tabs, Email Services, Eclipse with Force.com IDE Plug-in

Confidential, San Diego, CA

SalesForce Developer

Responsibilities:

• Worked on various standard objects like accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Customized the dashboards to monitor lead activities based on sales geography.
• Developed classes and triggers using Force.com IDE.
• Successfully migrated code to deployment after testing the code in sandbox.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Mapped data sources and loaded data into Call Center application using Apex Data Loader.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Environment: Saleforce.com platform, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential

Web Developer

Responsibilities:

• Involved in Developing Front-end (user interface) part of the system, using JSP, Servlets, Validation framework, HTML, JavaScript.
• Developed JSPs, Servlets and custom tags for creating user interfaces
• Developed common classes (enhanced Java API) to be used throughout the project
• Written database connections using jdbc connections
• Involved in writing JUnit test cases, unit and integration testing of the application
• Involved in Production Support and Coordination in various phases of releases

Environment: Servlets, JSPs, Validation Framework, XML (DOM/SAX), Oracle 8i, SQL/PLSQL Stored Procedure HTML, JavaScript, JUNIT, JDBC.

Confidential

System Developer

Responsibilities:

• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams using rational tool
• Developed application using HTML5,Java, Spring and Hibernate
• Developed User Interface components of Site Manager, using JSP (Java Server Pages), HTML5, JavaScript used for front end validations of web pages
• Designed and implemented the Hibernate Domain Model and wrote hibernate queries to manipulate data in database
• Wrote PL/SQL Stored Procedures, cursors and functions to access the content from databaseImproving the application performance
• Involved in the requirement analysis, technical design, Coding and unit testing for the new enhancements
• Wrote Unit Test case classes and tested persistence methods of the different components using JUnit framework.

Environment: JSF, XHTML, Java, JFoundation, Hibernate, JBoss, JQuery, Toad, Hibernate