SUMMARY

• Over 8+ years of experience in IT and in salesforce.com as a Developer/Administrator using Force.com, Visual Force, and APEX.
• Extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Around 4 years’ Experience in salesforce.com as a Developer using Force.com, Visual Force, and APEX.
• Experience in writing the SOQL queries.
• Good Experience in using Force.com REST API Web services and outbound messaging for implementing web services to integrate External systems and websites.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Experience in SFDC Integration using Web Service and Apex Programming, App - Exchange Packages & Custom Applications, Salesforce.com Service Cloud expertise
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visual force (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience in cloud technology and on-premise infrastructure integration for Salesforce.com.
• Excellent experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Work flows approvals and Validating Rules.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility and Informatica on Demand.
• Good experience in Chatter configuration.
• Effective communicator at all levels of an organization in management and technical roles.
• Possess excellent communication, interpersonal skills and the ability to work both as a team player and an individual.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce SFA, Apex Language, Apex, Salesforce CRM, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots, Case Management Automation, Pharma cloud and SaaS, Pharma CRM.

Databases: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL, RDBMS.

Salesforce Tools: Eclipse, Force.com, Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Excel, Connector, SOQL Xplorer, Force.com Platform (Sandbox, and Production).

Technologies: C, C++, C#, Java, Java Script, Action Script, WCF, Silverlight, LINQ, SQL, UML, HTML, XML, XHTML, DHTML.

Web Design Tools: SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, WordPress.

Operating Systems: Windows, Windows Server 2000/ 2003/ 2008 , Linux

PROFESSIONAL EXPERIENCE

Confidential - New Providence, NJ

Salesforce Administrator / Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Designed the solution by customizing various standard objects of Salesforce (SFDC).
• Worked with Business Applications, Business Analytics, and Sales Operations Team, this position will influence best practices in Analytics development, and related apps and tools.
• I have strong Salesforce service cloud experience and feels comfortable designing transformational solutions and working directly with customers to meet their business needs. I was responsible for creating/sharing/collaborating on materials to support both sales and delivery.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Defined business requirements and created high-level architectural specifications, ensuring feasibility, functionality, and integration with Salesforce and internal existing systems/platforms.
• Experience working in the following: Salesforce.com areas, Sales Cloud, Service Cloud, Community Cloud, Salesforce Integration, Data.com and Salesforce CPQ.
• Designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Performed SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Able to configure and maintain user security permissions in compliance with organizational needs.
• Involved in Salesforce Change Migration/Release process.
• Used Sandbox Environment for test case scenarios.
• Implemented Salesforce 3rd party applications /AppExchange applications (Examples, Salesforce CPQ, Five9, Salesforce Billing, HG Data.).
• Maintained Salesforce 3rd party applications /AppExchange applications (Examples, Salesforce CPQ, DocuSign, Insidesales.com, Five9, Drawloop, HG Data, Reference Edge etc.

Environment: Force.com Platform, Sales force Unlimited Edition, Salesforce, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Apex, Visual force, Web Services, Reports, Force.com Eclipse Plug-in, Salesforce sandbox, data loader, Email Services, Security Controls, Chef, Jenkins, Docker.

Confidential - New York, NY

Salesforce Administrator / Developer

Responsibilities:

• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
• Worked with groups, participated in Requirement Gathering Sessions to define their needs and developed an action plan and specification document.
• Developed complete Custom Objects as specified in the scope document.
• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.
• Created new custom report type for future reports that field is automatically added to the historical trending report layout.
• Created pick lists and page layouts and coupled those using Record Types.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Worked on Sales Cloud Objects Accounts, Leads, Contacts, Campaigns, Opportunities.
• Experience working on integrating SAP and Salesforce.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
• Primary responsibilities included custom application development and integration.

Environment: Apex, Visual force, web services, Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, Email Services, Security Controls, Visualforce Controllers, Change Sets, Force.com IDE tool.

Confidential - Jersey City, NJ

Salesforce Consultant

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embed these components in Visualforce pages.
• Build these components in modular way by using Lightning Components Framework.
• Good experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on implementing Database Batch, where implemented the logic to capture the Sales Dashboard data and used to display the data to Sales Rep in order to process the pending applications faster.
• Created REST APIs using Apex REST, which helps to find the Duplicate Leads, Opportunity or Service Contract exist in Salesforce.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Involved in production support for the application which are already existing in Production environment.
• Worked with SOQL and SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on MavensMate with force.com platform for writing business logic in Apex Programming language.
• Worked with Source Tree to commit the code changes to GitHub.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

Environment: Saleforce.com platform, Lightning Components, Aura Framework, Salesforce Lightning Design System(SLDS), Force.com ide, Eclipse, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Salesforce Workbench, HTML, Java Script, Workflow & Approvals, Reports, Process Builder, Custom Objects, Custom Tabs, Rally, Confluence, SharePoint, SOAP, REST.

Confidential

Salesforce Admin / Developer

Responsibilities:

• Involved in groups for requirement gathering throughout the planning and implementation phase.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed and developed Visual Force pages based on the business requirements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the SalesForce.com premium tech support team on a regular basis.
• Used Chatter to communicate remote employees and to share the confidential large files with co-workers.

Environment: Salesforce.com, Force.com, Security control, Data modelling, Apex, Web services, Sales cloud, Marketing Cloud, SSO, SOSL, SOQL, VF pages, WSDL, triggers, Workflow rules, Approval processes, Process builders, sharing rules, Queues, public groups, Salesforce communities.

Confidential

Java / Salesforce Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the salesforce.com CRM solution.
• Designed, implemented, unit tested, maintained, and troubleshoot various applications and integrations with Salesforce.com.
• Developed Custom Tabs and Custom Objects.
• Developed a custom object to manage the case escalation management.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Responsible for setting Field level security.
• Created Reports & Dashboards for sales and marketing.
• Integrated Apex with External services in JAVA using Rest API.
• Developed Visualforce Pages using standard Salesforce visual force tags, HTML, CSS and JavaScript.
• Used Salesforce Lightning Components for building customized components replacing the existing ones using JavaScript on the client side and Apex on the server side.
• Migrated legacy system to Salesforce.com, ensuring a flawless migration process.
• Responsible for interacting with users providing end user training and obtaining essential feedback to improve system functionality.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Performed day-to-day administrative tasks and addressing production support issues like unlocking / re-setting passwords, modifying data, and creating ad hoc reports.
• Created email templates and also automated Email Processes to send installation instructions to new and existing customers.
• Created reports of summarized results of analysis and presented to Regional Sales Business Directors, SVP and Finance on a weekly/monthly basis.

Environment: Salesforce.com, Force.com, Security control, Data modelling, Apex, JAVA, JavaScript, Web services, Service cloud, SLA, SSO, SOSL, SOQL, ANT, CTI, VF pages, WSDL, triggers, Workflow rules, Approval processes, Jenkins.