SUMMARY

• Around 10 years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies
• 6 years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process, and Forecasting
• Good knowledge on Case Assignment, Knowledge Management, and Case escalation rules
• Experience in data migration from Legacy Systems using Data Loader, and Informatica.
• Good experience in SFDC related technologies such as Apex, Visualforce, Apex triggers
• Configured and maintain User profiles, role hierarchy, sharing rules and Security, Password policies
• Experience in developing Client - specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using SFDC
• Extensive experience in implementation of Salesforce Chatter
• Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups, and Analytical Snapshots
• Expertise in developing, deploying, and integrating Salesforce.com CRM
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time.
• Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change set
• Experience in deploying the AppExchange applications and integrating with third party applications
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player
• Capable of rapidly learning new technologies and successfully applying them to projects and operations

TECHNICAL SKILLS

Salesforce Technologies: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

UI Web Technologies: HTML5, CSS3, XHTML, XML, JavaScript, AJAX, JSP, UI Concept Modeling/Wire framing, Toad.

UI Frameworks: JQuery, Ext JS, DOJO,JSON, backbone.js, node.js, Bootstrap.js, Require.js, Angular.js

Wire Frame Tools: Adobe Illustrator CS3

IDE, HTML Editor: Eclipse IDE, Notepad++, Adobe Dreamweaver, Edit Plus, JS fiddle, Web strom, Tata strom, Sublime text

Version Control: Perforce, CVS,SVN, GIT

Methodologies: Agile, Waterfall Model, TDD

Database: Oracle, MySQL, SQL Server

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Sr. Salesforce Developer

Responsibilities:

• Prepared custom objects and reports using sales force Lightning Experience.
• With the Lightning Experience system, created pixel-perfect designs and applications for a very professional user experience.
• Build products that work with and centralizing the information just one-click away from the homepage using Lightning Bolt
• Build Applications on top of their platform with tools like Lightning App Builder.
• Created Dashboards and Charts in Lightning Experience.
• Build Lightning Components to use on Visualforce pages.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Integrated Salesforce using Informatica tool for gathering client information.
• Prepared design documentation and implemented plans and test case documents.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
• Performed Agile scrum methodologies for the clients to exchange the views.    
• Worked on middleware program in Java for data migration from legacy system to Salesforce.
• Developed APEX triggers, Apex classes for various functional needs in the application.
• Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Created custom objects and defined Lookup and Master-Detail Relationship among the objects.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Performed Analysis for Territory Management and sharing settings.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard.
• Imported products and price books using Data Loader.
• Worked on doing making enhancements to SFDC application required by business users from time to time.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created workflows rules, field updates, tasks and email alerts.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Created and used Email templates in HTML and Visualforce.
• Implemented Web-to-lead to track and solve leads from the website.
• Regularly perform database de-duping and cleanup procedures.
• Manage ongoing support requests and administrative needs of users.
• Worked on Outbound messaging, workflow rule functionality inSalesforce.
• Worked on Apex scheduler and custom settings
• Worked on Live Agent for enabling the interaction between the User and the Agent in the organization.
• Created a Pre chat form with language preference for the User by using the Translation Workbench and assigned them to the respective Queue based on their preference.
• Worked with Communities to meet the business needs for using the company branding.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox with ANT migration tool.

Environment: Force.com IDE, SOQL,SOSL, CSS, Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Cast Iron, Import Wizard, REST API.

Confidential, Chicago, IL

Sr. Salesforce Developer

Responsibilities:

• Performed the role ofSalesForce.com Developer and Administrator in the organization.
• Designed and developed Visual Force Pages to meet various functional needs.
• Configured Service Cloud features and done service automated.
• Applied Quote to cash techniques for our customer.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
• Worked on Agent console & customizable layouts, Analytics snapshots, Asset management & product tracking, Auto-suggested solutions.
• Interacted with various Business User Groups to gather the document requirements.
• UsedSales forceweb serviceslike REST API, SOAP API, Java, XML and partner WSDL.
• Developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
• Extensively used Ajax Tags in visual force pages.
• Developed business documents for Salesforce.comCustom objects.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.
• Configured salesforce1 mobile application according to customer needs.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used Sforce.one for managing navigation and built custom Visualforce components with J Query Mobile and AngularJS
• Worked on Unit testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Built Custom GUI using Visualforce page and jQuery.
• Designed and deployed Custom tabs, Custom Objects, Components, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, list view rights.

Environment: Apex Web Services, XML/XSD/WSDL, APEX Triggers, APEX Classes, Custom Pages, Custom Components, JavaScript, JSON, Custom Objects, HTML, CSS, Java Script,JQuery UI, JQuery Mobile, Salesforce Mobile packs, Firebug, Salesforce1, Workbench.

Confidential, TX

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations..
• Used Salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Cast Iron tool.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Involved in Requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Involved in preparing the complete Documentation of Work flow for Salesforce
• Worked directly with senior management to establish parameters for designing the system.
• Developed Data structure, schema and Graphical User Interface for Databases using SQL and VBScript.
• Worked on Business processes streamlining and processes re-engineering
• Integrated database with the proprietary software.
• Participated in the training sessions provided by the Salesforce team
• Repaired old MS Access databases to make it “error-free”.
• Generated graphical reports using Macros and Queries
• Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify the cases to users or queues.
• Implemented security and sharing rules at object, field and record level for different users in the organization
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales
• Involved in preparation of the Training Manual for the releases
• Assisted in testing the application whether all the user requirements were catered to by the application.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls

Confidential

Java Developer

Responsibilities:

• Involved in all the phasesof SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Worked with the 3-Tier Architecture which includes the presentation layer, business logic layer and the database.
• The application is based on the MVC-II Architecture using Apache Struts framework.
• Involved in understanding the business processes and defining the requirements.
• Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.
• Designed and developed User Interface Screens using HTML, DHTML and JSP.
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Used Singleton, Service Locator, DAO, Business Delegate, factory design pattern for services.
• Eclipse used as Java IDE tool for creating Action Classes and XML files.
• Develop the User Interface Screens for presentation Web logic using JSP, HTML, and CSS.
• Involved with Postgre SQL Database Design and Development.
• Managed Source Code in CVS environment.
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.
• Involved in writing T-SQL programming for implanting stored proceduresand functions for different tasks.
• Analyzedthe requirements and finely tuned the stored procedures to improve the performance.
• Documented the SQL Server Integration Service Standards to be followed.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2003.