SUMMARY

• Overall I have 8 Years of experience working as Salesforce Developer, Administrator as well Salesforce Analyst.
• Certified Salesforce Administrator cum Developer.
• Designed, implementation and customization of various different Salesforce environments.
• Sales Cloud, Service Cloud, Call Center, Force.Com and Chatter in Salesforce platform.
• Experience in created Custom Objects, Custom Fields, Custom Relationship, Custom Tabs, Standard Object and Many 2 Many Relationships.
• Designed Junction Objects for Lookup and Master Detail Relationships.
• Implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, Work Flow rules and Approval Processes for automated alerts, field updates and email generation.
• Experience in created Validation Rules, Approval Processes, Triggers, Security and Sharing Rules, Security Roles, Profiles, Object Level Security, Field Level Security, and also work with Organization Wide Default Manual Sharing Rule.
• Hands on experience in Administration setup like Manage Users, Security Controls and Data Management.
• Experience in creating Reports, Report Folders, and Report Type as per the client application requirements.
• Expertise in using Apex Data Loader, Export - Import, Data Operation, Data Insert, Update, Operations, Email-Case, Web-Case, Web-Lead, Tracking Field History, Setting Up the Logging History, Set Up the Audit Trail and Data Migration.
• Hands on Experience working with Force.Com IDE in Eclipse Environment.
• Expertise in querying Salesforce database using SOQL, SOSL using Apex Schema Explorer.
• Experience with Standard Controller, Custom Controller, Various Tags, Action Support, Out Put Panels.
• Involve in developing Apex Classes, Apex Triggers and Apex Methods.
• Experience with Collections like List, Set and Map.
• Well aware with governor limits, How to Bulkify the Code, Soap and API’s.
• Experience in creating Business Requirements Documents BRD, FRD, Project Plans, Use Cases, User Stories, Activity Diagram, Sequence Diagram, Requirement Traceability Matrix, Test Plans and Various Software Life Cycle Development Project.
• Worked with various SDLC like Agile and Waterfall methodologies.
• Experience various end user products testing.
• Worked in various QA Environment like Dev, SIT, UAT using AML, Manuel Testing and Automated Testing.
• Experience creating Test Plan, Test Script, Test Cases, Unit Testing, Regression Testing, Performance Testing, Black Box Testing and UAT Testing.

TECHNICAL SKILLS

CRM: Salesforce CRM & Siebel CRM applications

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom App, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

Languages: APEX, Java, Python

RDBMS: ORACLE 8/9i/10g, MS SQL, PL/SQL

Operating Systems: Windows Server 98, 2000, 2008, 2012, Windows XP, Windows 7 & 8.

Web Technologies: HTML, CSS, JavaScript, XML, WSDL and SOAP

PROFESSIONAL EXPERIENCE

Confidential - Charlotte, NC

Sr. Salesforce Administrator/Developer

Responsibilities:

• Initial Phase I was responsible for gathering the requirement in order to design “Profit View” App.
• Created various Standard and Custom Objects, Custom Fields, Look up master detail relationships.
• Used Various Fields, Pick list, Number, Integer, Text Fields.
• Created various custom objects where we map to rollup summary field to its master objects.
• Designed few relationship between Custom and Standard Object master detail for Profit View Application.
• In order to automate various task I defined various work flow rules by utilizing email action based on particular criteria.
• Involved in creating Security Model for permission set, role, object level and field level security required by Profit view.
• Controlled the Log in Access and IP Ranges for the entire Salesforce platform for application requirement.
• Involved in creating various email template in order to send auto emails for web to case, web to lead and email to case.
• Responsible for various Triggers based on particular action. We need to fire the triggers for various analysis for various financial products.
• Assigned various Apex Class, Apex Method, and Apex Triggers for various tag, various action Support using SOAP and API.
• Developed and Designed various executives reports and related dashboard.
• Validated and confirmed data source on front end via force.com IDE through eclipse environment and develop many workflow rule using collection list, set and map.
• Created Many Standard and Custom Objects like Account, Lead, Contact, Opportunities and Map to related field.
• Used Apex Data Loader for export-import external data migration for various external system using SOAP and API’s.
• For Automated Routine Process, I created Appx Class and Methods to bulkyfy the codes using collection like list, set and map.
• Created Approval Process in order to make all information available for new developer or user.
• Gathered and Documented Business Requirement in Document (BRD), Functional Requirement Document (FRD), Use Cases, Activity Diagram and User Stories.
• Created UAT Test Plans, Test Cases, and Test Scripts, Performed UAT Execution, Defect Management.
• Financial Reconciliation and Data Validation using SOQL and SOSL via Salesforce Apex Schema Explorer.

Tools: & Technologies: SFDC TECH, SALES CLOUD, SERVICE CLOUD, MARKETING CLOUD, SALES FORCE CHATTER, FORCE.COM IDE(ECLIPSE), AGILE SCRUM, BIG MACHINE, PACKAGING AND MIGRATIONS, SOQL, SOSL, DATA LOADER, CONNECT OFFLINE, APEX EXPLORER, INFORMATICA-ON-DEMAND, MS OFFICE, VISIO, ORACLE TOAD, TERA DATA, OBIEE, ORACLE OFSAA, PVIEW, PMAX

Confidential, New York, NY

Sr. Salesforce.com Administrator / Developer/ Analyst

Responsibilities:

• Attended meetings and interacted with various business team members to gather the requirements.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements. Assigned users to these profiles.
• Experience working in Sale, Service clouds, Chatter, Lead Generation and Conversion, supporting cases, developed workflows and triggers for automated case resolutions.
• Work on high-level configuration on Chatter and Salesforce standard Object.
• Performed the sandbox refreshes and maintained all post refresh activities.
• Create and Customize Custom Objects, Visual Force pages, custom fields and adding help text to standard and custom fields. Customize page layouts, assignment based on profiles/record types.
• Defined Apex triggers in SOQL to make complex validations possible.
• Developed various Custom objects, Tabs, validation rules, Components.
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets and maps to avoid hitting the Governor Limits.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
• Migrated data from legacy system to salesforce.com using Data loader & SQL server.
• Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database SQL Server.
• Created the workflows for automated lead routing, lead escalation, alerts and action items.
• Created Dashboards and Dashboard Components, implemented multiple levels of Dashboards, and scheduled Dashboard refresh.
• Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams.

Tools: & Technologies: Force.com platform, Salesforce.com Unlimited Edition, Apex Language, Visual Force (Pages, Component & Controllers), Sales cloud, Service cloud, Apex Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, ETL, Security Controls, Sandbox data loading, SOAP API, Eclipse IDE Plug-in, Force.com Migration Tool, Cloud Deploy, Windows 7.

Confidential, Hartford, CC

Salesforce.com Admin/Developer

Responsibilities:

• Involved in requirement gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created new Salesforce users and maintained existing users. Ensured that users had visibility only to their appropriate data.
• Creating a custom object called Global History object, which mimics the standard history table.
• Creating a batch Apex class that copies the bulk records from history tables of each detail object inserts them into the Global History object.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks)
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Creating Visualforce Pages on Force.com IDE Platform and Eclipse.
• Performed the testing operations on the Visual Force Pages, Custom Objects and Reports.
• Responsible for creating test methods to provide maximum coverage to the triggers and other Controller Classes.
• Created validation rules using java script.
• Created Users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Provided on-going support to identify, troubleshoot and quickly relay production issues to team.
• Strong functional & analytical skills in understanding the Business Processes & CRM objectives and recommending the "right-fit" solution.
• Extensively uploaded data using Data Loader.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Performed object cleanup and data migration to and from Salesforce.com.

Tools: & Technologies: Saleforce.com platform, Salesforce Unlimited Edition Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Sales cloud, Service cloud, Custom Tabs, Email Services, Security Controls, Apex language, Java Script, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in and Windows 7.

Confidential, Richfield, MN

Salesforce.com Administrator/ Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on variousSalesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Deployed the code over sandboxes using Change set.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Developed business documents forSalesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• ImplementedSalesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.
• Provided the to Business user's about the system

Tools: & Technologies: Saleforce.com, Force.com Platform, Apex Classes, Chatter, Visual force pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows.

Confidential, New York, NY

Salesforce Business Analyst

Responsibilities:

• Involved in SFDC Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather and document the requirements.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures and created a Business Requirement Document.
• Created company profile, set up new user profiles and define roles.
• Maintain system Security, Sharing Rules, and Access settings.
• Worked with various SFDC objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Developed various Custom Objects, Tabs, Components and Visual force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and deployed workflows wherever necessary.
• Interacted with the SFDC premium tech support team on a regular basis.

Tools: & Technologies: SFDC platform, Apex, S- Control, RUP, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP, Windows XP.

Confidential

Business Analyst

Responsibilities:

• Acted as a liaison between the development, testing and management group.
• Gathered and documented the business and functional requirements from various
• Teams and stakeholders.
• Prepared the Functional requirements document based on the requirements from the Business SME’s.
• Extensively involved in moderating JAD sessions with different business units and application development team.
• Used waterfall methodology and diagrams in designing and presenting the workflow of the system to business users and developers.
• Used MS Visio for designing flow-charts and process models of the application.
• Be incorporated into the new application.
• Collaborated with the technical team to create technical specifications.
• Worked with the technical developers to ensure deployed functions have efficient and familiar design/functionality.