SUMMARY

• Over 8 years of working experience in IT industry and around 6 years of experience as a Salesforce.com (SFDC) Consultant with proficiency as a developer & administrator.
• Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Experience in Sales Force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Experience in Administration, Configuration, Implementation and support experience with Salesforce.com platform.
• Experience in Configuring and Continues integration using Jenkins.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers etc.
• Provided direct support to Salesforce users during post-implementation issues and migrated metadata from sandbox to production.
• Extensive experience in creating relationships, workflows, approval processes, pages, classes, interfaces, email alerts, validation rules, sharing & security rules.
• Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visualforce Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Thorough understanding of the Salesforce licensing structure and various services offered by Salesforce.
• Strong knowledge in Data cleaning and deduplication of records not only through app exchange applications but through traditional methods like using excel as well
• Implemented and delivered projects under Agile Development Environment and Test Driven
• Created Web-Lead, Big Deal Alerts, Custom Forecasting, Territory Management, Multiple Currency Management on Sales Cloud.
• Experience in developing, maintaining and performing processes to continuously monitor data quality and integrity in platform applications.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Experience in writing batch classes, Schedule Apex, http callouts, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals and Tasks.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Experience working with salesforce.com sandbox and production environments.
• Extensive experience in data migration using Data Loader.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.
• Experience in using Microsoft SQL Server, Oracle, MySQL, PL/SQL databases.
• Experience in developing Test Plans, Test Scenarios, Test Cases and performed testing for various applications at Unit Testing and Integration Testing.
• Extensive knowledge in version control tools like CVS, Clear Case/Clear Quest and SVN.
• Ability to work on own initiative and as part of a team. Excellent verbal and written communication skills. Willingness to learn new technologies, openness to new ideas and ability to learn very quickly.

TECHNICAL SKILLS

Salesforce.com Technologies: Salesforce CRM, Apex, Visual Force, Triggers, SOQL, SOSL, Web Services, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, Force.com IDE.

Salesforce Tools: Workbench, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Platform.

Web Technologies: CSS, XML, HTML, JavaScript, AJAX.

Databases: MySQL, Oracle 11g/10i/9i, SQL Server 2008/2012.

Languages: C, C++, Java, SQL, PL/SQL, Servlets 2.1/2.2, SOQL, SOSL

PROFESSIONAL EXPERIENCE

Confidential, Windsor Mill MD

Salesforce Administrator / Developer

Responsibilities:

• Development activities will involve creation of a data schema, the supporting Salesforce objects, creation of file intake process/workflow, creation of batch processes to parse files, and workflows to support customer notification of data discrepancies and customer acknowledgement of file receipt.
• Operational support will include file processing from multiple third parties, review and analyze program data to ensure data integrity, and support in report development activities, provides internal consulting, technical guidance, information, and support to other application developers, computer operations, workstation support, company management, and departmental clients.
• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Set up Jenkins instance for continuous deployment of Dev instance, push-button for other instances.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented web based case management automation - Web to Case to track and solve customer’s issues.
• Implemented Email-to-Case using XML. Converted the E-mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Apttus CPQ Software, Marketo, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential, Carrollton

Salesforce Admin/Developer

Responsibilities:

• Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.
• Writing apex triggers, apex classes, developing Visual force pages.
• Highly used data loader and Information on demand tool to integrate Salesforce with other legacy systems.
• Integration and deployment of applications done using tools like ANT, MAVEN debugging through logging frameworks like log4j and also used continuous Integration tool Jenkins.
• Hands on experience in migrating the data into the application from other merged companies and facilitating the application usage for new users.
• Solely responsible for deploying the components from test environment to production.
• Developed various workflows, approval process, setting up roles, creating profiles, security controls, and data management.
• Solely designed and documented the application enhancements post go live.
• Involved in integrating Salesforce with other in house data bases using Informatica cloud.
• Developed Activation Module, consumed Web Services, and used to connect the backend database.
• Keeping track of all Salesforce releases throughout the year and implementing latest enhancements immediately in the application.
• Responsible for monitoring Salesforce.com usage, performing administrative tasks, ensuring Data Integrity, and working with commercial operations management to identify additional opportunities to productively integrate Salesforce.com into ongoing business activities.
• Developed Business Dashboards, Metrics and reports for management review and operational efficiency.
• Responsible for refreshing the Full copy and training sandbox environments regularly.

Environment: SalesForce.com CRM Application Platform, Apex, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Houston, TX

Salesforce Consultant/Administrator

Responsibilities:

• Participated in requirements gathering from clients, estimating the number of hours required for the development work.
• Worked on multiple projects, designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Knowledge of working with Jenkins, a continuous Integration tool.
• Worked on Salesforce standard objects like Accounts, Contacts, Opportunities, Products, Price books, and Opportunity Line Items etc.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Designed and deployed Custom tabs, validation rules, and Auto-Response Rules for automating business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Development of SOAP and REST based web services used for custom development
• Worked with Multi-Currency, Multilanguage, Product & Price book set-ups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Created users using the Data loader and assigned the users to the chatter groups.
• Deploy changes from sandbox environment to Production environment using change sets and Force.com IDE
• Involved in code reviews with client development teams, and training them to utilize the functionality developed by Red Path for them.
• Created the Public groups based on the access permissions.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista

Confidential, PA

Salesforce Administrator

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Created various Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential - Detroit, MI

Salesforce Administrator

Responsibilities:

• Gather business requirements, define project plans, write system requirement specifications and deliver project status reports on major projects like Customer Portal facelift using Service Cloud Console.
• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Worked on case object to send an email notification to the stakeholder based on the case priority p1and p2.
• Developed and supported customer support portal to support eservices, CRM Customer Support.
• Had worked on disabling the activity of email history when the email is sent in the case object.
• Had worked on Apex scheduler job to clear the log history of audit data which is scheduled to run every day night to delete the data which belongs to 30 days back.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Performed mass imports and exports of data.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Manage page layouts, fields, and system interface/capabilities.
• Involved in querying Salesforce tables using SOQL&SOSL queries using Force.com Explorer.
• Worked with Agile and Scrum methodologies.
• Developed Visualforce pages, Visualforce custom components, portal pages with JavaScript for validation.
• Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions.
• Integration of Service cloud with external information systems using SOAP API web services.
• Had worked on writing and reviewing TD (Technical Document), FD (Functional Document) and MT (Module Test) documents and worked through Agile process.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components &Controllers, App Exchange, Cast Iron (6.1), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SAP, SOAP API, Email Services, Sand box, Force.com Eclipse IDE Plug-in, Windows 7.

Confidential

Web Developer

Responsibilities:

• Developed web pages and components using HTML, CSS and JavaScript.
• Created business classes and base objects.
• Designed business web applications with the help of HTML, DHTML, XHTML and CSS.
• Designed professional web applications with the help of web technologies like HTML, DHTML, XHTML, CSS and client side scripting language like JavaScript.
• Designed the various animations with different graphics using with Macromedia Flash MX with Action Script 1.0, Photo Impact and GIF Animator.
• Utilized JavaScript to improve overall design and UI of campaign websites.
• Worked alongside backend Java programmers to troubleshoot Java Script related issues with front-end connectivity.
• Implemented client-side validations using JavaScript.
• Implemented AJAX to speed up web application.
• Used Web Developer, Firebug, and IE developer toolbar for debugging and browser compatibility.
• Participated in maintenance and production support.

Confidential

Software Developer

Responsibilities:

• Understanding the requirements from business.
• Working on Salesforce standard objects and creating custom objects to suit the business functionality.
• Creating Apex Triggers and Apex classes to meet business needs.
• Creating visual force pages.
• Designing and developing Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts, Page layouts to meet business needs.
• Writing SOQL queries.
• Implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Writing apex test classes to test the code.
• Implementing the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Migrating the data in excel sheets into CRM using Import/Export Wizard and Data Loader.
• Had exposure on migrating the data from scibel to Sales Force through Informatica tool

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.